HP Scanner not detected

charlkc · 11-10-2021, 05:54 AM

Hi
I have an HP officejet 4500 that is finally printing, but not scanning. I have attempted through Document Scanner, Simple Scan, HP uiscan and Xsane.
I am not exactly literate when it comes to computers, but have attempted every suggestion in similar posts that I can find.
PLEEEASE help me.

shruggy · 11-10-2021, 06:35 AM

Your distribution?

Without more info on your part, all I can say is

Quote:

Originally Posted by openprinting.org

To get all functionality of this printer working under Linux, especially also the non-printing features, like scanning, printer status, maintenance, and photo download from memory cards, use the HPLIP driver package from HP.

The HPLIP printer database lists your printer as fully supported incl. the scan function starting with HPLIP 3.10.2 (or 3.10.6, for some devices in the series).

charlkc · 11-10-2021, 08:16 AM

Thanks for your reply. Sorry, I did not provide more info - I am not sure what to provide??

Yes, I downloaded this yesterday - 5 times. to eventually get it printing. However, still no scanning.

REALLY need to scan.
Thanks

sundialsvcs · 11-10-2021, 08:17 AM

Is it possible that the equipment is defective? HP equipment ought to work very reliably and with a minimum of fuss.

Can you take the unit and the receipt back to the store and exchange it for another one?

charlkc · 11-10-2021, 08:26 AM

No, too old for that.
It has been VERY reliable. It is the Linux updates that screwed everything up.

adeplus · 11-10-2021, 08:29 AM

It's possible you might find a solution in this thread, especially when it comes to symbolic links and how to check for possible errors with hp-setup and hp-check commands:

https://www.linuxquestions.org/quest...on-4175647505/

charlkc · 11-10-2021, 08:34 AM

Thanks, I tried that, with this response:

ImportError: /usr/lib/python2.7/dist-packages/hpmudext.so: undefined symbol: ipAddressBuff

adeplus · 11-10-2021, 08:43 AM

I found this thread related to this error:

https://www.linuxquestions.org/quest...ds-4175492890/

which refers to this other thread

https://www.linuxquestions.org/quest...-error-882033/

shruggy · 11-10-2021, 09:38 AM

@OP. So what Linux distribution are you using?

charlkc · 11-10-2021, 09:43 AM

I am using Linux
mint

charlkc · 11-10-2021, 09:48 AM

@adeplus Thank you - I did find those, however, they are absolutely greek to me.

shruggy · 11-10-2021, 09:57 AM

What version Linux Mint?

floppy_stuttgart · 11-10-2021, 09:57 AM

Quote:

Originally Posted by charlkc

No, too old for that.
It has been VERY reliable. It is the Linux updates that screwed everything up.

Ah.Please try to describe your issues are clear as possible.
Mint version before/now?
Connection WiFi or USB?
If usb, what is the USB ID?
Current hplip version of your system?
Scanning is the only issue (printing seems ok)?
Printer/scanner connected directly to the PC or connected to a server?
etc.

So. It worked. There are finding methods of type IS/IS-Not or Fish-diagramm. So, we have to think like this.

charlkc · 11-10-2021, 12:07 PM

Thank you.

Mint version before - not sure
now - 18.1
Connection USB
If usb, what is the USB ID? No idea - nor how to find out
Current hplip version of your system? Downloaded yesterday as 'latest version'
Scanning is the only issue. printing is fine now.
Printer/scanner connected directly to the PC

Many thanks

shruggy · 11-10-2021, 12:34 PM

Quote:

Originally Posted by charlkc

now - 18.1

There was no need to download the latest HPLIP version then. Linux Mint 18 provides HPLIP 3.16 in their software repository. More than enough for your printer. Just install it from Software Manager.

Quote:

Originally Posted by charlkc

If usb, what is the USB ID? No idea - nor how to find out

Look it up in the output of lsusb on the command line.

Code:

lsusb

I'd like to see the output of

Code:

lpinfo --make-and-model 'HP Officejet 4500' -m

as well.