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Old 01-19-2013, 11:36 AM   #1
blue eyes
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Help Please! Dell Insiron 910


Need password
Hdd password error code [01236]
system service tag code [J5BLWF1]
I have enter my pasword and it does nothing but goes to:

[Minimal BASH-like line editing is supported
For the first world, TAB lists possible command completions.Anywhere else TAB lists the possible completions of a device/filename]
grub>
What does that mean? Can anyone help Please!!!

Last edited by blue eyes; 01-19-2013 at 11:51 AM.
 
Old 01-19-2013, 12:14 PM   #2
John VV
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first
What Operating system is this ?

and was this OS ever working ?
Or is is a new install of " something " ?
 
Old 01-19-2013, 12:15 PM   #3
btmiller
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Looks like perhaps the disk was protected with some sort of encryption. If you're entering the encryption password correctly and seeing this error, it sounds like the disk or the bootloader is somehow damaged. It seems that GRUB (your bootloader) cannot read its configuration file and therefore send you to its command prompt. Do you have any diagnostics you can run on the disk from a LiveCD such as SystemRescueCD? Have you changed the bootloader configuration lately?

I think a little more information is needed before the problem can be diagnosed.
 
Old 01-19-2013, 12:40 PM   #4
blue eyes
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It is a Linux OS. Everything was working fine on it.What happened was I went in to try to reset my password and this happened. Not sure what I did wrong.Can you help?
 
Old 01-19-2013, 12:48 PM   #5
blue eyes
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Quote:
Originally Posted by btmiller View Post
Looks like perhaps the disk was protected with some sort of encryption. If you're entering the encryption password correctly and seeing this error, it sounds like the disk or the bootloader is somehow damaged. It seems that GRUB (your bootloader) cannot read its configuration file and therefore send you to its command prompt. Do you have any diagnostics you can run on the disk from a LiveCD such as SystemRescueCD? Have you changed the bootloader configuration lately?

I think a little more information is needed before the problem can be diagnosed.
While booting up it goes directly to asking for the Hdd password. So I re booted again and I enter 0 and check every thing out in my system and every thing passed.
 
Old 01-19-2013, 12:51 PM   #6
blue eyes
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Quote:
Originally Posted by blue eyes View Post
It is a Linux OS. Everything was working fine on it.What happened was I went in to try to reset my password and this happened. Not sure what I did wrong.Can you help?
It has Ubuntu on it if that makes a difference.
 
Old 01-19-2013, 01:14 PM   #7
btmiller
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When you said you tried reset your password, do you mean your user's password within Linux or some other password?
 
Old 01-19-2013, 01:37 PM   #8
blue eyes
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Originally Posted by btmiller View Post
When you said you tried reset your password, do you mean your user's password within Linux or some other password?
It suppose to be my users password. Not sure if I done it wrong are not...but something happened.You know by now I'am not to good with computers..LOL! Any suggestions?
 
Old 01-19-2013, 01:45 PM   #9
John VV
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Quote:
It is a Linux OS
there over 50 of those
Quote:
It has Ubuntu on it if that makes a difference
it dose
Ubuntu ? what ?
the current is Ubuntu 12.10
Quote:
I went in to try to reset my password
How ?
did you fallow some guide?
if so what one ?
post a link please.

did you use the GUI ?
or the terminal ?

Please be very specific in exactly what you did.
 
  


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