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Old 04-08-2012, 09:07 PM   #1
MadmanJack
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Registered: Apr 2012
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Exclamation Failure to print, Paused - "/usr/lib/cups/backend/hp failed"


Having difficulty knowing what I need to do about this, my knowledge being microscopically accurate about Windows, but merely microscopic about SuSE Linux... but it's the only OS my mom can afford for her PC. So here goes:

Her PC has a HP PSC1300 Photosmart that has failed to print anything since about a week ago. The last thing in the error log, matching the status in CUPS, is the above noted error message. The page itself states, "hppsc1300 series, (Paused, Accepting Jobs, Not Shared)".

The kicker is that every action I attempt from the dropdowns gets the response "Unable to (do action)" with a quote box of 'Forbidden'.

Any suggestions would be appreciated. It's an Intel Core2Duo with onboard vid and 1 gig of RAM, I'll give any other details... once I figure out how to find out what they are :-/
 
Old 04-08-2012, 11:20 PM   #2
flamelord
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It looks like the printer is paused, which means that it isn't going to print anything until it resumes.

To fix this open a browser and put "localhost:631" in the address bar and hit enter. a page about CUPS should open up. Then click on the tab named "printer" at the top. It should show a list of printers on that computer. There should be two drop-down menu's one labeld maintenance, and the other administration.
Under Maintanence select "resume printer"

It should then prompt you for a user name and password. This needs to be a user with sudo privileges, or the root user, with corresponding password. I don't know how that works with SUSE.
 
Old 04-15-2012, 12:09 AM   #3
MadmanJack
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Okay, this is a little embarrassing...

I'm getting the 'Forbidden' response from the one and only account I can find on this computer. (At least, I think so. There's a Youtube on how to find account names and reset passwords that says to go cd /home and ls. I did and I found a common account name my mom uses, and lost+found.) I got bounced back to entering the password when I typed in the root password set, and entering the user password they have logged got... 'forbidden'.

Does this mean I didn't set ANY account up with the proper permissions when I ran the disk? Or am I doing something further wrong?
 
Old 04-15-2012, 01:03 AM   #4
flamelord
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You definetely have a root account. And in fact sudo priveldges basically means become the root user temporarily. The question is, do you know the root user's password?
 
  


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