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Old 08-26-2018, 08:59 AM   #1
NoLinuxExpert
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eMail client showing graphics over headers but only with hotmail


I installed Ubuntu18.04.1 Desktop AMD64 yesterday on an Intel Z77 chipset with 3770K CPU. After some initial problems which I managed to sort out I have ran into something which I have no clue of how to solve.

I installed xfce, which I am fairly happy with, because I do not like the default desktop software which I find extremely difficult to use.

I have tried to configure Thunderbird for my email and have come up with a problem and I do not know the cause. When I look at any hotmail inbox there are graphics overlayed onto the headers. I do not know what is causing this problem, whether it is an Intel graphics driver problem, something to do with xfce desktop, Thunderbird or something else. It does not seem to happen with Gmail, I only have one gmail account setup ATM. All these email accounts are setup as IMAP BTW. Please have a look at the graphic link to see the problem with the graphics overlayed over the email headers. I have removed the email address to protect my privacy using Gimp which was also a problem getting installed due to some Ubuntu authentication problem with Snap which many people seem to have experienced judging by the searches I have done.

First of all does anyone know what is causing this?

What can I do to fix it?

If it is a problem with drivers or software, does it need to be reported?

https://images2.imgbox.com/a2/08/Jz5U6rzq_o.jpg
 
Old 08-26-2018, 03:53 PM   #2
scasey
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Those graphics appear to be contained within the emails, yes? I'd suggest it's not hotmail, per se, just a lot of messages that have some screwy graphic in them.

Send a normal email to your hotmail account to see what that looks like.

What do those emails look like in the hotmail webmail?
 
Old 08-26-2018, 08:02 PM   #3
NoLinuxExpert
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The graphics could be part of some of the emails but I cannot find where they are. They should not show across the headers. This looks like a big bug to me but it is difficult telling where the problems lie. Thunderbird is practically unusable because of this because I cannot see the headers. I do not get this problem in Windows when using Thunderbird.

Last edited by NoLinuxExpert; 08-26-2018 at 08:04 PM.
 
Old 08-26-2018, 08:14 PM   #4
scasey
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Again:
Quote:
Send a normal email to your hotmail account to see what that looks like.

What do those emails look like in the hotmail webmail?
Also, how did you install Thunderbird?
 
Old 08-26-2018, 09:45 PM   #5
frankbell
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Just for elimination purposes, I would test Hotmail with another GUI email client, perhaps Kmail or Evolution.

If the problem occurs with them, it is likely a Hotmail problem.
 
Old 08-27-2018, 02:35 AM   #6
ondoho
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^ yes, make this test please.

Quote:
Originally Posted by NoLinuxExpert View Post
First of all does anyone know what is causing this?

What can I do to fix it?

If it is a problem with drivers or software, does it need to be reported?

https://images2.imgbox.com/a2/08/Jz5U6rzq_o.jpg
all of these mails are spam from the same address, yes?
the sender uses some icons or maybe unicode symbols with the text, and thunderbird renders them way too large.

the obvious choice would be to mark this sender as spam and be done with it.

you could also fiddle with icon settings for your desktop generally, and in thunderbird specifically.
 
Old 08-27-2018, 10:42 AM   #7
NoLinuxExpert
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Quote:
Originally Posted by scasey View Post
Again:


Also, how did you install Thunderbird?
TBH this I do not remember. I have had problems installing software since I installed xfce. I have tried booting and using the default Ubuntu desktop and things install okay, it asks for my password when installing software. However when using xfce it prompts for an Ubuntu snap login which it never authenticates despite the Ubuntu login being correct and the same as the Ubuntu website single/combined login. When using xfce it asks for an email address and password whereas when using the Ubuntu default desktop it only asks for my user account password and the installs proceed to completion. The only way that I have been able to install when using xfce is by using a terminal and installing from there. That in itself is not 100% working because notepadqq does not work when set as the default text application because it throws an error and refuses to open any text file when a text file is clicked. I have to open the text files from within notepadqq and text files will not open directly in notepadqq. I am a long time Notepad++ user BTW and notepadqq is similar.
[EDIT] I have tested the default Ubuntu desktop, which I do not know the name of and notepadqq can be set as the default text application and when clicking on text files they open okay in notepadqq. I despise the default desktop in Ubuntu! I will not use it except for testing because it just does not function well. Everything is difficult to manage.

Quote:
Originally Posted by frankbell View Post
Just for elimination purposes, I would test Hotmail with another GUI email client, perhaps Kmail or Evolution.

If the problem occurs with them, it is likely a Hotmail problem.
I have done as you have suggested, I tried Evolution and it works okay. It does also show some very small graphics/icons in the subject which I did see in Thunderbird but much larger and where they overwrote the headers. This has never been a problem with Thunderbird in Windows, I have never seen or noticed? graphics in the subject. I have just seen a similar issue with gmail too where there is a graphic in the subject of an email received today.

Quote:
Originally Posted by ondoho View Post
^ yes, make this test please.



all of these mails are spam from the same address, yes?
the sender uses some icons or maybe unicode symbols with the text, and thunderbird renders them way too large.

the obvious choice would be to mark this sender as spam and be done with it.

you could also fiddle with icon settings for your desktop generally, and in thunderbird specifically.
None of them are spam, they are all legitimate emails. HotUKDeals as seen in the graphic posted earlier is the most noticeable, all the other email accounts show less graphics in the subject but they are still too large in Thunderbird. I have not found a way to disable them. I never saw any of this in Windows Thunderbird.


---------------------------------------------

It looks like Thunderbird is at least part of the problem. However whether there is some Linux setting which is affecting it I do not know. ATM I am using the default Ubuntu desktop environment and the problems with Thunderbird are still present so it is not just xfce that has the problem with Thunderbird.

I will remind everyone that Windows Thunderbird does not have these problems. So why is it having so many problems in Linux?
 
Old 08-27-2018, 03:38 PM   #8
scasey
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Is "Allow remote content in messages" on or off in Linux? In Windows?

Edit Menu -> Preferences -> Privacy tab.
 
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Old 08-27-2018, 07:51 PM   #9
NoLinuxExpert
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It was enabled in Linux and it was in windows. Disabling it in Linux makes no difference apart from a warning that remote content is disabled when opening an email.
 
Old 08-27-2018, 08:02 PM   #10
scasey
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Quote:
Originally Posted by NoLinuxExpert View Post
It was enabled in Linux and it was in windows. Disabling it in Linux makes no difference apart from a warning that remote content is disabled when opening an email.
(Darn! Thought I had it!) Very strange.

If I were at your keyboard, I'd want to View Source on one of those emails to see if that graphic is embedded therein and what it's attributes were.

Otherwise, I'm stumped. I'm at remove and reinstall TB...and that's pretty drastic. I seriously doubt it's a bug. More likely a corrupted installation. Anyway, that's what I'd try next.

Sorry.
 
Old 08-28-2018, 11:31 AM   #11
NoLinuxExpert
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I seem to have sorted it out. I uninstalled the xfce desktop and followed the guide at the site linked below to install Xubuntu desktop environment which is based upon xfce which I like. After completing the instructions and removing the Gnome default Ubuntu desktop Thunderbird now seems to work. It shows a small icon where there are graphics rather than the large overlayed graphics which were ruining Thunderbird and making it unusable. I still have a few things to work out such as adding my default browser to the menu which ATM does not want to want to work [now sorted out]
https://sites.google.com/site/easyli...ct/alternative

https://images2.imgbox.com/11/86/OEUZ3KoW_o.jpg

I am not sure why the original config, both gnome and xfce which were affecting Thunderbird but it now seems solved.

Last edited by NoLinuxExpert; 08-28-2018 at 12:39 PM.
 
Old 08-28-2018, 12:49 PM   #12
ondoho
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i think it is (was) a font issue.
some fonts offer unicode symbols as colored icons, and i have seen those icons beig too large somewhere.
anyhow, glad it's better now.

a word of warning: your report sounds like your system is very shaky, you have not grasped the meaning of package management yet, and might break your system (again/further).
add to that those cursed snap packages... well that's ubuntu for you.
 
  


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