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Old 05-16-2009, 12:40 AM   #1
captainron042
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Dell XPS not booting from HDD or liveCD Kernel panic and many more errors


I just got the Dell XPS in the mail two days ago. That day it ran fine as far as I could tell. I didn't use it for much though. Later on, I had an updates notification. The update manager was acting kind of funny and would sometimes just exit. The updates would download, but would not install, saying that something needed to be done manually. The most I can remember of that was config --a

So I shut down the computer, and from then on, I get an error messege that says "Kernel panic not syncing attempted to kill init". This is as far as it gets, it does not load to the desktop.

So, I call Dell, who instead of Canonical, is handling their own Ubuntu support. They have me run the diagnostics test of the memory and hard drive, ect, and everything passes. We tried to startup in the different versions and in recovery modes, but nothing.

The next morning, I turned on the computer, and surprisingly, I the machine seemed to be running fine. I opened Amarok and played a song, but then the computer shut down and I was in kernel panic hell again. This was the only instance where I got to the desktop since I had this problem.

I called Dell again and tried to get more help. We put in the Ubuntu disk to re-install the software, but the status bar either freezes, or I get the same kernel panic error messege. sometimes, I get a bunch of text that pauses on "segmentation fault", but then goes on for more text until it says "Fixing recursive fault but reboot is needed!"

I have also tried to install from a thumb drive, but that did not work, either.
 
Old 05-16-2009, 11:28 AM   #2
stress_junkie
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It sounds to me like some part of the motherboard is broken. The most likely part is the disk controller but it could be anything from memory to the Northbridge or Southbridge motherboard chips.

The reason that I say this is that the symptoms change from day to day and from one device to another. (HDD to DVD/CD) The fact that the computer will sometimes work says that the problem is intermittent. That eliminates the operating system.

If you have a working computer you may be able to download the hardware driver updates from support.dell.com and install them into the broken computer. That could very well be the way to fix this since some hardware updates are critical.

Nevertheless I believe that you have a situation where Dell should be willing to replace the machine. The XPS series is generally excellent. I have two clients that have them and they work great!!!

I would also get any computer with Windows installed. You can add Linux for free after you get the machine so having Windows on the machine when you get it leaves you with the most options. There are times that you may want to use Windows, believe it or not. :0

Don't worry about creating demand in the market for Linux. That is not your problem. Getting a machine that has the most number of capabilities is your goal.

Last edited by stress_junkie; 05-16-2009 at 11:33 AM.
 
Old 05-16-2009, 11:30 AM   #3
TB0ne
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Quote:
Originally Posted by captainron042 View Post
I just got the Dell XPS in the mail two days ago. That day it ran fine as far as I could tell. I didn't use it for much though. Later on, I had an updates notification. The update manager was acting kind of funny and would sometimes just exit. The updates would download, but would not install, saying that something needed to be done manually. The most I can remember of that was config --a

So I shut down the computer, and from then on, I get an error messege that says "Kernel panic not syncing attempted to kill init". This is as far as it gets, it does not load to the desktop.

So, I call Dell, who instead of Canonical, is handling their own Ubuntu support. They have me run the diagnostics test of the memory and hard drive, ect, and everything passes. We tried to startup in the different versions and in recovery modes, but nothing.

The next morning, I turned on the computer, and surprisingly, I the machine seemed to be running fine. I opened Amarok and played a song, but then the computer shut down and I was in kernel panic hell again. This was the only instance where I got to the desktop since I had this problem.

I called Dell again and tried to get more help. We put in the Ubuntu disk to re-install the software, but the status bar either freezes, or I get the same kernel panic error messege. sometimes, I get a bunch of text that pauses on "segmentation fault", but then goes on for more text until it says "Fixing recursive fault but reboot is needed!"

I have also tried to install from a thumb drive, but that did not work, either.
Well, there's probably lots of things to check/do, to get your system running again, but the best thing to do would be to make Dell fix it.

If it's only a couple of days old, and is only broken because of some updates they shoved down to you, it's up to them to make it right by you. It's very much under warranty...
 
Old 05-16-2009, 11:55 PM   #4
captainron042
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Thanks for the replies.

I used Gparted to format the HDD. I deleted everything off of the HDD, created a partion with ext3 as the filesystem.

I try to install the dell reinstall cd and the factory-shipped ubuntu CD, and I'm still getting errors with both. I can't even "try ubuntu without changes to my computer"

I'm getting stuck at these errors, ect:

* Kernel Panic not syncing attempted to kill init
* Fixing recursive fault but reboot is needed
* (initramfs)
* freezing up at the Ubuntu splash screen (the orange bar doesn't move)

Could it be a problem with the RAM, since the CD and HDD are giving me the same problems? Can you give me some solid facts that I can give Dell to convince them to send me a new one?
 
Old 05-17-2009, 09:42 AM   #5
TB0ne
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Quote:
Originally Posted by captainron042 View Post
Thanks for the replies.

I used Gparted to format the HDD. I deleted everything off of the HDD, created a partion with ext3 as the filesystem.

I try to install the dell reinstall cd and the factory-shipped ubuntu CD, and I'm still getting errors with both. I can't even "try ubuntu without changes to my computer"

I'm getting stuck at these errors, ect:

* Kernel Panic not syncing attempted to kill init
* Fixing recursive fault but reboot is needed
* (initramfs)
* freezing up at the Ubuntu splash screen (the orange bar doesn't move)

Could it be a problem with the RAM, since the CD and HDD are giving me the same problems? Can you give me some solid facts that I can give Dell to convince them to send me a new one?
The solid facts you need are: It's a couple of days old, brand new, and DOESN'T WORK. You don't have to prove to Dell it's broken, they need to make it right by you. Also, be aware that any fiddling you do with it could VOID the warranty, and let them off the hook...
 
Old 05-17-2009, 07:08 PM   #6
captainron042
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Registered: May 2009
Posts: 9

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Awesome, well, I'm on the phone with them right now to have it sent in. Dell's ubuntu upport guy stayed on the line with me as he transferred me over to the hardware support, who is the only dept. that can authorize a return. That guy tried to give me crap about it being Ubuntu, and the diagnostics test passes, so it's a software problem, but the Ubuntu guy spoke up and told him that he needs to authorize a return to the depot and stop transferring me around. It was quite funny!

Hopefully, they actually replace the hardware instead of somehow getting it to barely work again.

Thanks for your help, guys.
 
Old 09-20-2009, 09:10 AM   #7
lawadm1
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I get this error after I installed my Nvidia Geforce FX5200 (PCI) card in my PC. If I take the card out and revert back to the onboard video it works just fine. With the Nvidia card in, it basically does some sort of core dump and then gives me the "Fixing recursive fault but reboot is needed!" message.

I've tried about everything from the forums, but for some reason Fedora 11 does not like this card, eventhough if I use the same machine running windows the Nvidia card works just fine.

Any ideas?
 
Old 09-20-2009, 12:35 PM   #8
TB0ne
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Quote:
Originally Posted by lawadm1 View Post
I get this error after I installed my Nvidia Geforce FX5200 (PCI) card in my PC. If I take the card out and revert back to the onboard video it works just fine. With the Nvidia card in, it basically does some sort of core dump and then gives me the "Fixing recursive fault but reboot is needed!" message.

I've tried about everything from the forums, but for some reason Fedora 11 does not like this card, eventhough if I use the same machine running windows the Nvidia card works just fine.

Any ideas?
Please open your own thread, for your own questions.

Yes, there are things to be done, but it depends on what you did. You say you "installed" it...how? Just plugged it in and rebooted? Did you try to install the latest nVidia driver?

Open up your own thread, so others can help, and we can assist.
 
  


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