hi guys!!! our office just migrate to suse 9.3 a week ago and we are experiencing problems in installing our printers, one of which is a Xerox Phaser 3116. before i bought this printer, i check the its website to see if its linux compatible and it is. i've tried installing the driver using the support cd via gui and terminal. both were successful. however, when i ran the configuration tool, there seems to be a problem when i am adding the said printer. it was asking for a password before i could continue. what i did is i check to options and a window popped up.

user: root
password: _________
locathost: 631 (from my recollection)
(i forgot the details of this line)

i assume that the password was identical with my root password so i just type it and close the said window. then i click the "add printer" button and type the password earlier. but a window popped up with a message saying "authentication failed". as i have mentioned earlier, i tried installing the setup.sh in gui. when it showed the "authentication failed" message, i re-installed suse 9.3 and tried installing setup.sh on the terminal. the same message still appeared.

my question is: did i miss something? i can't figure it out. i tried using a guide (from ubuntu website - installing Xerox Phaser 3116) to no avail.

localhost:631 in the location bar of a browser will bring you to the CUPS (common unix printing system) configuration page. You will need to be root to configure or add printers. The dialogue you describe seems like that was what it was looking for.

In SuSE, you should use YaST to install your printer. You will need to root as well to do this. It's also possible that this is what you were doing when the system asked for your root password.

I do not have your printer, but YaST has always done a nice job installing my printers with every conceivable printer configuration available. It may also be possible that you did not have CUPS installed or running. That might have been your error as well, but I would just be guessing.

Re-installing is not going to fix anything - actually, what I should say is that reinstalling is not required to fix things (in Linux). HOWEVER, if you do find yourself trying to reinstall again, do so with the printer attached to your computer and the printer turned on. If the printer is recognized, you will be presented with a choice to configure it during the install process.

I would not look to Ubuntu to help with SuSE configuration tools, but if your printer is known to be problematic you might find some usefull information.

For example, I googled your printer and found the following page:

http://cvs.linuxprinting.org/piperma...q3/000451.html

that seems to indicate that an optional driver (samsung) was needed to run this printer in Mandrake 10.

HTH

thanks for the advice. i also tried to use the samsung drivers 1210 & 1710 (if i am not mistaken). the first print was ok but the suucceeding prints were disastrous. nothing is coming out my printer.

Sounds like a driver issue.

Took a look at LinuxPrinting.org and your printer is not listed as either working or not-working.

Here's a link to the page on the GDI driver listed above as a workable solution (possibly):

http://cvs.linuxprinting.org/show_driver.cgi?driver=gdi

This site is a great resource with howtos etc.

You said you installed a driver. Check on LinuxPrinting.org to be certain you installed it correctly. You may have a difficult printer.

by the way, what i installed from the support cd was a Linux Printer Package. here's a link of the updated LPP: http://www.support.xerox.com/go/resu...Xtype=download

After installing, opened the options menu and i found these
user: root
password: _________ (i typed the root's password)
locathost: 631 (from my recollection)
(i forgot the details of this line)

as i had said earlier, when i click the "add printer" button, typed in the the root password, the message "authentication failed" appeared.

sorry for the trouble. i had search the xerox site but they don't even have some kind of documentation with regard to the installation in a linux environment. i really appreciate that you are taking the time answering this.