we have a Linux Webserver setup , so basically there is a linux APP server (APP1) running websphere , and another webserver (WEB 1) connected to this app server , then there is a proxy and a firewall and connection is going through proxy (p1) ouside out network ,

In clients network there is another Server (RD1) which is trying to access some website through SSL , now this not working and as the certificate which goes out fom app server (APP1) does not reach the server (RD1) outside our network .

our network team says that there is no way a certificate can be lost in an end to end encrypted network , and they can see no issue in the proxy.

So what can be the issue , what should be the next step for troubleshooting

linus OS version is 11 and all these server APP1 , Web 1 are hosted on VMWare , A new certificate has already been requested an installed on sever APP1 .

The same setup in our dev environment is working but not in prod.

THanks

What are the error messages you get when trying to connect?

Client is getting an error http 500 message ...

at first glance this is not a certificate problem, not an ssl problem, instead something with the server? It seems there is a connection established...

port 443 is already open and network team says that they see no issue at the proxy , but the application team say that the certificate leaves the app server but does not reach there server which is outside EDC network , if we plan to take a TCP dump to analyze what should be the source and destination ,

Also what do you think could be the problem here ...