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Old 01-08-2018, 10:12 PM   #16
ObsoleteMan
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You have exceeded the maximum paste size of 512 kilobytes per paste. PRO users don't have this limit!
 
Old 01-08-2018, 10:24 PM   #17
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Use wgetpaste from your package repository and then upload the hyperlink, that is a sure fire way to upload long files.
 
Old 01-08-2018, 10:47 PM   #18
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Ok, got pastebin to post by editing out the repetition.

btw, wgetpasre is not in my repositories, but it's no longer needed.

Hitting the sac

Last edited by ObsoleteMan; 01-08-2018 at 10:54 PM.
 
Old 01-09-2018, 12:44 AM   #19
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Quote:
Ok, got pastebin to post by editing out the repetition.
You didn't post the link to it!
 
Old 01-09-2018, 10:44 AM   #20
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Sorry, I thought it would appear in the public paste.

Here it is:

https://pastebin.com/RhaiA3Sv
 
Old 01-09-2018, 03:07 PM   #21
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Ok, that doesn't show any obvious errors. I was hoping to see filter errors, communication errors, or similar.

The logging (verbosity) level needs to be increased
Code:
cupsctl --debug-logging
and /var/log/cups/error_log examined again. We're looking for error messages. Bad print data may not show up with error messages in the log, and the printer may well just ignore the job data completely as it seems to be doing here.

As it is a proprietary driver, support from Canon may be needed. The driver page I linked to (in my initial reply) has a phone number and email support details.

FWIW, I did find another Linux user having problems printing with this model
https://www.centos.org/forums/viewtopic.php?t=60169
Unfortunately, no resolution and the ended up taking it back to the shop. (I don't know whether this is a viable option for you.)
 
Old 01-09-2018, 03:57 PM   #22
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I have a Canon printer(mg5220) and I have always had good luck with the gutenprint drivers. Which drivers did you finally use? Also, the log showed unknown command on line 86 and 87 of your cupsd.conf file. If you don’t mind sharing those lines just to rule them out as an issue.
 
Old 01-09-2018, 04:17 PM   #23
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Yes, that might be worth trying. I note that there is a gutenprint driver for MG3000-series (MG3000-series.5.2.ppd.gz) available.
 
Old 01-09-2018, 05:41 PM   #24
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Here are the lines 86-87 from the error log.

D [07/Jan/2018:12:05:33 -0500] DNS_SD "Canon MG3000 series @ Debian" pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg,image/png,image/pwg-raster,image/urf
D [07/Jan/2018:12:05:33 -0500] DNS_SD "Canon MG3000 series @ Debian" product=(Canon MG3100 series)

Config:

86 is blank.
# Location of Samba configuration file..

I have both cups and gutenprint installed.

Where can I find the cupssd.config file

Thank you. Mike
 
Old 01-09-2018, 05:47 PM   #25
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The lines of interest are in /etc/cups/cupsd.conf, not the error_log, and the file location is mentioned in the log
Code:
E [07/Jan/2018:12:05:33 -0500] Unknown directive JobPrivateAccess on line 86 of /etc/cups/cupsd.conf.
E [07/Jan/2018:12:05:33 -0500] Unknown directive JobPrivateValues on line 87 of /etc/cups/cupsd.conf.
E [07/Jan/2018:12:05:33 -0500] Unknown directive SubscriptionPrivateAccess on line 88 of /etc/cups/cupsd.conf.
E [07/Jan/2018:12:05:33 -0500] Unknown directive SubscriptionPrivateValues on line 89 of /etc/cups/cupsd.conf.
 
Old 01-09-2018, 05:52 PM   #26
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Quote:
I have both cups and gutenprint installed.
Yes, but Soitgoes was asking about which driver is in use, and that depends on how you configured it. For a given CUPS printer configuration, there are corresponding entries in /etc/cups/printers.conf, and a .ppd file (with matching name) in the /etc/cups/ppd/ directory. Back in post #10, I explained how to determine that information using the following command...

Code:
egrep -i "model|name|filter" /etc/cups/ppd/*
The output can tell us (even if it makes little sense to you) which driver is in use for a given printer.

Last edited by ferrari; 01-09-2018 at 05:55 PM.
 
Old 01-09-2018, 05:58 PM   #27
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/etc/cups/cupsd.conf

86 blank
87 # Location of Samba configuration file...

Here is all I got in /etc/cups/:

file:///etc/cups/interfaces
file:///etc/cups/ppd
file:///etc/cups/ssl
file:///etc/cups/classes.conf
file:///etc/cups/classes.conf.O
file:///etc/cups/cups-browsed.conf
file:///etc/cups/cups-files.conf
file:///etc/cups/cups-pdf.conf
file:///etc/cups/cupsd.conf
file:///etc/cups/cupsd.conf.O
file:///etc/cups/cupsd.conf.pre16-bak
file:///etc/cups/printers.conf
file:///etc/cups/printers.conf.O
file:///etc/cups/raw.convs
file:///etc/cups/raw.types
file:///etc/cups/snmp.conf
file:///etc/cups/subscriptions.conf
file:///etc/cups/subscriptions.conf.O



Mike
 
Old 01-09-2018, 06:04 PM   #28
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Yes....and can you not see cupsd.conf there?
 
Old 01-09-2018, 06:09 PM   #29
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cupsd.conf will not open.

cupsd.conf.pre16-bak opens.
 
Old 01-09-2018, 06:14 PM   #30
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The problem is with the directives (on the lines reported): JobPrivateAccess,JobPrivateValues, SubscriptionPrivateAccess, and SubscriptionPrivateValues. They are valid directives, but it might be that they are outside a <Policy>....</Policy> tag perhaps. They look to be ignored, so not sure that they are actually impacting here. It might be easier just to share your entire cupsd.conf. Upload to pastebin as you did with the error log.
 
  


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