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Old 10-01-2014, 10:16 AM   #1
Registered: Dec 2010
Posts: 47

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can't "su" to user account

I have a user account on my RHEL 4 server (yes 4, it's not a typo). His password expired so I changed it for him. Since I did that, he is no longer able to ssh to the server.

When I am on the server as root, I tried to run "su - useraccount". It immediately errors out with "incorrect password".

I verified that his account was not locked, I tried resetting the password again, and can see the last password change on the account is today. The shadow and passwd entry for this user are fine, and I don't see anything in pam.d/su file that would prevent this.

Does anybody know why I can't su to a user account from root?
Old 10-01-2014, 10:30 AM   #2
LQ Newbie
Registered: Aug 2014
Posts: 7

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Did the user's shell get changed? Check /etc/passwd and try changing it back with chsh command.[COLOR="Silver"]

Last edited by CommanderRikker; 10-01-2014 at 10:31 AM. Reason: dup entry
Old 10-01-2014, 10:57 AM   #3
Registered: Dec 2010
Posts: 47

Original Poster
Rep: Reputation: 11
The shell didn't change. I did just issue a change just to see if it helped, but still get the same error.
Old 10-01-2014, 01:04 PM   #4
Registered: Dec 2010
Posts: 47

Original Poster
Rep: Reputation: 11
I fixed it.

When I ran "faillog -u user", I saw the failure count was at 15. So I ran "faillog -r user" and that cleared the failure count. Once that was cleared, I was able to su to that user.


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