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Old 04-05-2003, 11:12 AM   #1
LQ Newbie
Registered: Apr 2003
Location: Florida
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Can't connect to the internet using SuSE 8.1 Professional

I recently installed SuSE Linux 8.1 Professional on my computer. I used Partition Magic and am now running Windows XP and SuSE Linux 8.1 on separate partitions with no problems. The install went without a hitch. However, I can’t connect to the Internet using Linux. I have no problem doing this with XP. I’m completely new to this so I have no idea what I’m doing. My system is a Pentium 3 700 mHz processor with about 300 megs of Ram. The modem is a Conexant SoftK56Pci Modem. If I go into YaST and look under modems is says that the Number is 0, Type is modem, and Device is PPP0. I’ve gotten 2 different errors when trying to connect using Kinternet. The first one was pppd died: pppd options error (error code 2). I changed something (I don’t know what) and now I’m getting a completely different error. Here’s the log:
SuSe Meta pppd (smpppd), Version 0.78 on Linux
Wwwoffle not is running
Selection of interface/provider “ppp0”/”Earthlink Network” succeeded
Reloading configuration
Reloading interfaces and providers
Selection of interface/provider “ppp0”/”Earthlink Network” succeeded
Starting connection
Pppd: Plugin passwordfd. So loaded
Pppd: Wvdial: Internet dialer version 1.42
Pppd: Initializing modem
Pppd: Sending: ATZ
Pppd: Sending: ATQ0
Pppd: Re-Sending: ATZ
Pppd: Modem not responding
Pppd: Connect script failed

I have absolutely no idea what I’m doing so any help would be appreciated. Thanks
Old 04-05-2003, 02:02 PM   #2
LQ Guru
Registered: Feb 2003
Location: Virginia, USA
Distribution: Debian 11
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dialing Earthlink

I had the exact same problem about two years ago. It turned out to be a peculiarity in the Earthlink signon. Instead of telling wvdial that your Earthlink user name is username you have to tell it something like Earthlink/username.

You might be able to find the correct syntax somewhere in your Windows files.
Old 04-05-2003, 04:33 PM   #3
LQ Newbie
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Location: Florida
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Original Poster
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Thanks for the reply. I'm not sure if it is a syntax problem or not. I tried changing my user name to my full email address since Earthlink has bought out several other companies throughout the years, but that didn't help. I'm still getting the above error. I tried using Stupid Mode also with the same results. Any other ideas?
Old 04-05-2003, 09:52 PM   #4
LQ Guru
Registered: Feb 2003
Location: Virginia, USA
Distribution: Debian 11
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try Earthlink technical help

I remember that the way that I found the solution was to go to the public library and look at the Earthlink technical help web page. The logon procedure was buried deep in that web page somewhere.

I remember that the user name was just the plain username. The problem was that Earthlink required me to prepend an irrelevent character string to my username, something like Earthlink/srstites or Earthlink:srstites.
Old 04-05-2003, 11:00 PM   #5
LQ Guru
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Google jogged my memory

At I found the
following information which says that in my day I had to use ELN/username
to log in. Since then they have changed it to

Sorry to send you on a wild goose chase, but there is a small chance that
ELN/username will work for long time Earthlink customers.

> >> I use Earthlink as my ISP, and Earthlink tells me to I login as
> >> ELN/myid. This works fine with kppp or wvdial, but the Yast2
> >> configuration of kinternet (SUSE 8.0, fully updated) insists on
> >> changing this to ELNmyid, which of course doesn't work. FWIW, this
> >> was a manual configuration of the modem. It's a PCI-based unit on
> >> ttyS4 and could not be identified by YAST2 configuration (though it
> >> shows up properly on the hardware lists).
> >-----------------------------
> >Matt,
> >As a former user of Earthlink dialup, I can suggest this to you as it
> >was what I was told that is needed to log on their service. I use
> >their cable service now and still use the same for email and news
> >verification.
> >
> >Instead of your ELN/yid thing that you have been using, try your email
> >address ( and then your password as usual. I
> >believe you will find this gets you right in without any problems. I
> >was told they had stopped using the ELN thing sometime ago, probably
> >because they use Linux for their servers and the forward / is most
> >likely causing it to misbehave. So your login name now becomes your
> >email addy and the password remains the same.
Old 08-21-2003, 12:55 AM   #6
George GM
LQ Newbie
Registered: Aug 2003
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My machine demonstrated the same problem and I fixed it today. My machine is a Dell Inspiron 4150 with a Conexant modem running Windows XP and SUSE linux. For other configurations, see notes at end.

The steps I took as root user:
1. Verify modem manufacturer: "lspci -v"
Go through PCI list and find modem device and vendor;
In my case, Conexant
1. Determine version of SUSE: "uname -r"
2. Go to (under Windows)
3. Download the scanModem script (used later to determine modem vendor and PCI IDs)
4. Download HSF linmodem device driver RPM package for your version of linux
5. Transfer files to linux file system.
6. (Back to linux) In file browser (I used Konqueror), click on HSF device driver package to install with YaST
7. From a shell, run "gunzip" on the scanModem zip file
8. Execute "scanModem" to create file ModemData.txt
9. Find vendor and PCI IDs in ModemData.txt (mine were 14f1 and 8086, respectively). These are needed in the next step.
10. Execute "/usr/sbin/hsfconfig" to configure the modem
11. Execute "ln -s /dev/ttySHSF0 /dev/modem" (Note that is a zero, not an "oh")
12. Your modem should be ready for your favorite dialup utility. I used Kinternet.

The basic strategy is to download the appropriate device driver for your modem manufacturer and linux version. "lspci -v" should tell you the modem info. "uname -r" should give you the linux version info. If the HSF driver doesn't work, try the HCF driver. If you have a Conexant modem and RedHat linux, follow the instructions on the linuxant website. Anything else, you will need to search the Web.

Last edited by George GM; 08-21-2003 at 01:03 AM.


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