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Old 04-09-2017, 04:40 PM   #1
BettyLu
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Boot Problem After Installation New Laptop


First of all i am newbie to all this. I've just buy a new laptop Acer Aspire E5-575-584A with only one ssd and its comes with an Acer Linux distribution. I've install Lubuntu 16.04 Lts fine but when i installed Ubuntu Gnome 16.04.02LTS something happen, finally i installed Ubuntu 14.04 Lts and the error is still the same. I am new to this and i confused about the UEFI-Legacy installation. I've try a lot of things but nothing works. My laptop cannot boot from ssd, only from a Liveusb/cd. But when i try for a new installation it seems that the ssd has the Ubuntu 14.04. I've got this message when i open it and i cannot find an answer on the web :
  • Failed to open \EFI\Microsoft\Boot\max64.efi - Not Found
  • Failed to load image \EFI\Microsoft\Boot\max64.efi - Not Found
  • Failed to star MokManager : Not Found
  • Failed to open \EFI\Microsoft\Boot\grub64x.efi - Not Found
  • Failed to load image \EFI\Microsoft\Boot\grubx64.efi : Not Found
  • start_image() returned Not Found

AND afters one-two seconds the message becomes:
  • Failed to open \EFI\Boot\max64.efi - Not Found
  • Failed to load image \EFI\Boot\max64.efi - Not Found
  • Failed to star MokManager : Not Found
  • Failed to open \EFI\Boot\grub64x.efi - Not Found
  • Failed to load image \EFI\Boot\grubx64.efi : Not Found
  • start_image() returned Not Found





This is me Boot Repair Summary : http://paste2.org/9yXK4yZW(Does


I will appreciate your help a lot, i bought this 2 days ago. Sorry for my bad english.
 
Old 04-10-2017, 07:35 AM   #2
Rickkkk
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Quote:
Originally Posted by BettyLu View Post
... This is me Boot Repair Summary : http://paste2.org/9yXK4yZW(Does


I will appreciate your help a lot, i bought this 2 days ago. Sorry for my bad english.
Hi BettyLu - Welcome to LinuxQuestions.

Firstly, your English is fine.

Secondly, the link to your BootRepair summary is not valid - please verify and repost. From the error messages you are getting, there seems to be something wrong with your EFI System Partition or perhaps the boot settings in your firmware are incorrect for booting the preinstalled software on your Acer.

The summary might help us begin troubleshooting with you. Also, could you please clarify the steps you have already taken ? I am not completely clear on some things. More specifically:

- What version of linux came preinstalled on the Acer laptop ?

- Even though you say that a version of linux came preinstalled on your Acer, you seem to have tried to install Ubuntu ... even several versions ... Can you explain what you were trying to accomplish and the specific steps you took ?

Thanks.

Last edited by Rickkkk; 04-10-2017 at 07:36 AM.
 
Old 04-10-2017, 11:22 AM   #3
ondoho
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what i don't understand is why Lubuntu apparently installed fine, but not the subsequent distros.

btw, this is the link (i think): http://paste2.org/9yXK4yZW
 
Old 04-10-2017, 01:18 PM   #4
yancek
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You indicate that the laptop came with some unidentified version of Linux on it but don't indicate which Linux. That would be useful. The messages indicate that windows efi files can't be found so there must have been a windows install on it at some point.

If you install one system UEFI then installing other systems should also be UEFI or you will have problems booting. The link below explains using UEFI with Ubuntu and posting the correct link to the boot repair output would be helpful.

https://help.ubuntu.com/community/UEFI
 
Old 04-10-2017, 01:35 PM   #5
Rickkkk
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Quote:
Originally Posted by yancek View Post
... The link below explains using UEFI with Ubuntu and posting the correct link to the boot repair output would be helpful.

https://help.ubuntu.com/community/UEFI
Hey yancek ... ondoho posted the correct link in #3.

Cheers.
 
Old 04-11-2017, 03:50 AM   #6
BettyLu
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thanks a lot for your replies guys. The problem solved. I just formated from the beginning my ssd as ext4 and delete all partitions made from install. Then the same usb with ubuntu gnome 16.04.02 Lts installing correctly! That the magic! hahaha! Really thank you!
 
Old 04-11-2017, 06:55 AM   #7
Rickkkk
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Quote:
Originally Posted by BettyLu View Post
thanks a lot for your replies guys. The problem solved. I just formated from the beginning my ssd as ext4 and delete all partitions made from install. Then the same usb with ubuntu gnome 16.04.02 Lts installing correctly! That the magic! hahaha! Really thank you!
Glad to hear you solved your problem - Cheers :-)
 
  


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