Rob,
Try to switch On the attached modem at boot up so that it is certain that the kernel synced it at query time.
There are times that you must be logged as "root" to obtain full querying response. So be root, then issue this--
root@host-# /sbin/lsusb -v
I assume this should work.
What does 'lspci -v' give when issued?
Hope this helps.
Good luck.
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