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Old 11-23-2004, 12:39 AM   #1
SlowMindThinkin
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Actiontec DSL Modem I can't connect


I've got a QWest GT701-WG Actiontec. Windows connects fine, so the modem is configured properly. (Once I pulled my head out of my least favorite orifice, and realized I hadn't installed my windows network card driver. It is part of my K8T Neo motherboard, and so I forgot. )

Nothing I do enables me to connect. I followed the directions in a thread started by RoaCh Of DisCor, but I don't have the same problem he had.

Here goes. I am connected by ethernet, and not usb like I was. All lights are green, and Windows works fine. I can ping the modem (gateway) at 192.168.0.1. I can browse to that one IP address and check my configuration.

Following Suse's handbook, I set my NIC IP address to 192.168.0.2, with mask 255.255.255.0. I am using ppp over ATM. Suse required me to set "VP/VCI", which my ISP told me should be "0/32", although QWest uses "1/1015". I even entered something in the domain name (pcisys.net), but I left the host at "linux". I turned off the firewall.

Nothing I do makes a difference. I can't ping outside my house. I get a "network unavailable" message. The Kinternet log says that smpppd failed with exit code 2.

I'm trying hard, but I am getting discouraged. I am also trying Suse support, but I don't hold much help out for them. My major reason for trying Linux was security. It certainly couldn't be any more secure.
 
Old 11-23-2004, 03:26 AM   #2
Dummy-in-Linux
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Hello SlowMindThinkin,

Did you set the Gateway address?

With kind regards,

Richard
 
Old 11-23-2004, 12:30 PM   #3
SlowMindThinkin
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Where? The gateway knows where it is, or I couldn't browse to it. Is there a file I need to edit? (Or a setting in Yast?)
 
Old 11-23-2004, 04:01 PM   #4
mermxx
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edit ur /etc/resolv.conf and add ur gateway for example
nameserver 192.168.0.1
 
Old 11-23-2004, 10:28 PM   #5
gd2shoe
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Adding a nameserver to /etc/resolv.conf will not resolve a gateway issue, though it would resolve a dns issue. I think that was where mermxx was going with his suggestion.

To check the gateway, try the "route" command. The line that starts as either "default" or "0.0.0.0" should list your gateway.

Are you sure that you need to use PPP over ATM on the linux box? Are you sure that this isn't done for you inside the modem?

After adding 192.168.0.1 to your /etc/resolv.conf, if you try to ping google.com (or anywhere else) does it tell you the ip address of google, or does it say it cannot resolve the name?
 
Old 11-24-2004, 12:00 PM   #6
SlowMindThinkin
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I'm getting close! Thanks.

I added my gateway (192.168.0.1) to the nameserver list in the /etc/resolv.conf file as you suggested. I can now ping google.com, although I can't browse to it. I used the "route" command, which I never heard of.

gd2shoe, I assume I don't need to use pppoa on my linux box. I assumed I needed to configure the linux box to use pppoa. Based on your question, I'm thinking I should remove all of my dsl configuration settings, reboot, and see if I connect on boot. If not, then I will check to be sure my resolv.conf file has not been overwritten. If not, I will then try pppoe. If that doesn't work, I will cry.

FYI, the woman I talked to at QWest was willing to help me, despite the fact that they do not officially support Linux and my modem and phone line setup clearly works, which is all QWest is obligated to worry about. She did her best, but knew less than me (which isn't much) about Linux, which wasn't surprising. I was very pleased with her efforts. My ISP (PCI Systems) also doesn't support Linux, but they really tried to help. (Imagine, a salesperson exaggerating. )One guy uses Suse Linux, ironically enough, but a sys admin type set it up and he didn't know what to try either. I spent a couple of hours with those guys and I'm very pleased they were willing to try.

Suse, has been less than supportive. Again, the personnel are willing to help, but officially they only seem to support that which Yast gets right the first time. And, of course, they cease to support 9.1 next month, and I can't upgrade without solving this problem.
 
Old 11-24-2004, 03:42 PM   #7
mermxx
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pppoe and pppoa are completely different configs. did ur isp tell u which method to use? for pppoe its a lot more simple u just have to run the command adsl-setup. I think if ur isp has given u vpi/vci encapsulation then it is most likely to be pppoa have u tried googling to the forum for qwest in case u may find some answers there link is http://www.broadbandreports.com/forum/ilec,uswest
 
Old 11-24-2004, 10:39 PM   #8
SlowMindThinkin
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I made it to google!!!!

Of course, I can't make it anywhere else ...

I shouldn't say that quite. I keep getting "the connection was refused when ..." I made it to google, and I made it to mozilla.org, but I couldn't follow any links, nor could make it to suse. I took down the firewall, but that didn't help. I don't seem to have any trouble pinging or "digging". In fact, using dig seemed to help. I thought it was opening the line, but alas.

I ran "route" and "ifconfig" and I didn't see anything amiss, so I assume there is an issue with my modem/gateway/router set up? (I'd copy the stuff over to this machine, but I haven't yet tried to make a multiplatform network.)

Now, I am on-line from this windows machine at the same time. Would that affect anything?
 
Old 11-24-2004, 10:39 PM   #9
SlowMindThinkin
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I forgot to add that all I did was remove my dsl set up in yast. I also did not configure mail.
 
Old 11-25-2004, 02:41 AM   #10
gd2shoe
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I have checked my router and done some research. My router Uses PPPoa over dsl to connect to the internet. My computer does not have to deal with this at all. All of it is handled in the router. My setup does not say anything about yours per se, but it looks like a fairly standard type of setup.

I didn't know about the dig command (had to look in up in 'man'). It's little things like that which make this site worth coming to.

Have you put those VP/VCI settins into your router yet? (assuming it's like most other routers) http://192.168.0.1
 
Old 11-25-2004, 10:47 AM   #11
SlowMindThinkin
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I actually got a reply from Suse! (After I whined pretty heavily.) They want me to use the command

siga no -x11

and send them the results. I never heard of this one, either.
 
Old 11-26-2004, 04:08 PM   #12
SlowMindThinkin
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Still stuck. I removed my dsl set up stuff using Yast, and that broke nothing. Suse told me to reconfigure my modem to pppoe, but then my modem lost connection. I assume my ISP has set up there end too. I turned off the firewall, using Yast, and still I seem to get no further than resolving the name.

I configured my router/gateway/modem correctly. It has no problem connecting under Windows, and both my ISP and QWest say it looks good from their end.

My suspicions now are in the way I configured my network card.
 
Old 11-26-2004, 04:36 PM   #13
TigerOC
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Under /etc/resolv.conf you must enter the DNS addresses the isp has given you;
nameserver xxx.xxx.xx.xx
this will allow you to get out on to the net. They should have supplied a primary and a secondary DNS address. If you don't have those set it will go nowhere. I use pppoa and my hardware configures the vpi and vci itself.
 
Old 11-26-2004, 05:33 PM   #14
SlowMindThinkin
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I've entered my two DNS entries to /etc/resolv.conf . I also entered my gateway as suggested by mermxx.
 
Old 11-26-2004, 06:23 PM   #15
SlowMindThinkin
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Heh, Suse's support guy finally noticed that my modem is configured to use pppoa instead of pppoe, and won't support me. However, he did say that perhaps I need to turn off ipv6 support, because SuseFirewall2 blocks ipv6. I doubt that is my problem, because I turned the firewall off.

However, it brings up a question. How would I know if it is a permission problem? I have tried both Konqueror and Mozilla. Is there some way I could not have permissions to go online with them?
 
  


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