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Old 01-01-2010, 07:26 PM   #1
hito_kiri
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Registered: Jan 2010
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Unable to connect to remote desktop


I have posted this on the Ubuntu forum with no help so far, so I am trying to find any help I can. I have been searching Google and forums for a long time with no luck.

I installed Ubuntu 9.10 on a friends computer when Windows died on it, and though she has had relatively few problems with it, she still occasionally has problems that are really hard to impossible to fix over the phone. She is also not very knowledgeable with computers, so I was trying to guide her through setting up so I could connect to her remotely and try to figure things out, but I cannot get it to work.

I personally don't use Ubuntu on my computer, I use openSUSE and KDE so that does add to the problem, though I have used Ubuntu and Gnome a lot in the past.

I had her go to remote desktop settings and allow connections from other computers and allow other users to control the desktop, and at first I had her require confirmation and a password but it didn't work without it either. When I try to connect, it just hangs for a while then times out. I tried using KRDC and just VNC in the terminal with the same result.

There should be nothing on my side preventing a connection, but I am not positive. I am not very familiar with remote desktop outside of a LAN either. I am just trying to connect using her IP address, I don't know if there is anything else I need to include. Is there maybe some other setting that needs to be changed or maybe her DSL modem/router is blocking me though I don't know why it would, especially since P2P programs work fine.

Any help would be great!
 
Old 01-01-2010, 07:48 PM   #2
AsusDave
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Check the router/firewall/DSL box logs. I'm betting you will find your incoming requests are being denied or dropped. Can you ping the remote IP?

As I understand it, the 2 main things you need are an IP address and a port. My guess is when you get that firewall to allow your connection request, it will work.

HTH
Dave
 
Old 01-01-2010, 09:37 PM   #3
MrChilly0
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IS she going through a router on her side? Like the above response says...make sure she has the port number 5900 open so that you can connect.

The distro doesn't matter much. Just b/c you're on suse or ubuntu won't affect it. It's still the same program
 
Old 01-01-2010, 10:46 PM   #4
networkr
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Agreed

Quote:
Originally Posted by MrChilly0 View Post
IS she going through a router on her side? Like the above response says...make sure she has the port number 5900 open so that you can connect.

The distro doesn't matter much. Just b/c you're on suse or ubuntu won't affect it. It's still the same program
Since you did not mention opening up port forwarding for port 5900 to point to the PC you're trying to VNC to on your local LAN, I'm guessing that is what would fix your problem.

You also might try EchoVNC, it eliminates the need for tinkering on your local router.

Cheers and Happy New Year...

Last edited by networkr; 01-01-2010 at 10:48 PM.
 
Old 01-04-2010, 03:56 PM   #5
hito_kiri
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Thanks for the replies. It was as I figured and as someone else said, her DSL router/firewall was blocking my connection. It took a little work to instruct her how to forward the port but once I did it worked like a charm.
 
  


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