Online?

hoglie · 11-19-2013, 02:18 PM

I downloaded and installed xubuntu 13.10 all seemed to be working fine, until I tried to go online. Although it says it is connected the browser doesn't load anything it just sits and the icon just sits and spins. If you go to network connections it also says it is connected.any advice would be appreciated.

suicidaleggroll · 11-19-2013, 02:25 PM

Open a terminal, and try to ping the following two addresses:

ping google.com
ping 74.125.225.199

Whether both work, neither work, or one of each will help identify the cause of the problem.

hoglie · 11-19-2013, 02:58 PM

The ping seems to work, and I accessed my router and checked the network status there and it also shows that it is connected along with this desktop and my laptop. Not sure what is going on.

suicidaleggroll · 11-19-2013, 03:11 PM

Have you tried going to different sites? Another browser?

hoglie · 11-19-2013, 03:34 PM

It will not load any sites, I'm using firefox that came with the software and since I can not access the internet I am unable to download a different browser. I tried to get it on another computer but it want's to install it on that computer.

baldur_1 · 11-19-2013, 04:12 PM

so just to understand, you computer cannot access the internet but other computers on the network can, correct? that is kind of an important thing...

hoglie · 11-19-2013, 04:29 PM

Yes others can and the one with xbunutu says it is connected but I'm unable to open the browser or download updates. I did manage to get a copy of chrome for it that I'm installing now so we will see what a different browser will do. I'll let you know what happens.

273 · 11-19-2013, 04:47 PM

What exactly do you see when you ping google.com and 74.125.225.199? Also, what do you see when you run the following?

Code:

sudo ifconfig -a

hoglie · 11-19-2013, 05:09 PM

Ok when I use ping google.com I get he following

64 bytes from yyz08s14-in-f2.1e100.net (74.125.226.130): icmp_seq=217 ttl=56 time=3

273 · 11-19-2013, 05:13 PM

That's decidedly odd as it seems you do have an internet connection and working DNS. How about if you run "sudo apt-get update"?

hoglie · 11-19-2013, 06:01 PM

Well it did the update and at the bottom it says 100% [waiting for headers] [waiting for headers] is this right?

suicidaleggroll · 11-19-2013, 06:12 PM

Quote:

Originally Posted by 273

That's decidedly odd as it seems you do have an internet connection and working DNS. How about if you run "sudo apt-get update"?

It is odd...I've only encountered behavior like that once before, but it was on Windows. The machine could ping anything under the sun...web sites, IPs, local boxes, but couldn't go anywhere in the browser, even sites on the local network wouldn't load. However, I could access Windows shares on the local network. After beating my head against the desk for a few minutes, I rebooted it, and it started working fine.

273 · 11-20-2013, 02:15 AM

Quote:

Originally Posted by hoglie

Well it did the update and at the bottom it says 100% [waiting for headers] [waiting for headers] is this right?

If it doesn't finish then, no, that's not right at all. What do you see when you run "sudo ifconfig -a"? I know it's a long output but you're looking for something like the following with only one adaptor having a "real" IP address (i.e. not 127.0.0.1):

Code:

eth0      Link encap:Ethernet  HWaddr 00:22:15:ed:d3:44  
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:1
          collisions:0 txqueuelen:1000 
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

lo        Link encap:Local Loopback  
          inet addr:127.0.0.1  Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:48 errors:0 dropped:0 overruns:0 frame:0
          TX packets:48 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:3504 (3.4 KiB)  TX bytes:3504 (3.4 KiB)

wlan0     Link encap:Ethernet  HWaddr ae:2b:43:13:56:c7  
          inet addr:192.168.2.101  Bcast:192.168.2.255  Mask:255.255.255.0
          inet6 addr: fe87::272:47df:fe13:3bab/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:188978 errors:0 dropped:0 overruns:0 frame:0
          TX packets:116871 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:133824974 (127.6 MiB)  TX bytes:12204708 (11.6 MiB)

As suicidaleggroll says as reboot may fix it.

hoglie · 11-21-2013, 09:08 AM

When I did ifconfig -a this is what I got

Click image for larger version

Name: xoom.jpg
Views: 29
Size: 260.2 KB
ID: 14031

It took 10 hours for the update to complete and then half of them didn't download or didn't install

hoglie · 11-21-2013, 09:23 AM

Ok this is the result of the update attempt.

owner@owner-Aspire-M1610:~/Desktop$ sudo apt-get update
[sudo] password for owner:
Ign http://extras.ubuntu.com saucy InRelease
Ign http://security.ubuntu.com saucy-security InRelease
Ign http://ca.archive.ubuntu.com saucy InRelease
Get:1 http://extras.ubuntu.com saucy Release.gpg [72 B]
Get:2 http://security.ubuntu.com saucy-security Release.gpg [933 B]
Ign http://ca.archive.ubuntu.com saucy-updates InRelease
Ign http://ca.archive.ubuntu.com saucy-backports InRelease
Get:3 http://ca.archive.ubuntu.com saucy Release.gpg [933 B]
Get:4 http://ca.archive.ubuntu.com saucy-updates Release.gpg [933 B]
Get:5 http://ca.archive.ubuntu.com saucy-backports Release.gpg [933 B]
Ign http://security.ubuntu.com saucy-security Release
Ign http://extras.ubuntu.com saucy Release
Ign http://extras.ubuntu.com saucy/main Sources/DiffIndex
Ign http://extras.ubuntu.com saucy/main amd64 Packages/DiffIndex
Ign http://ca.archive.ubuntu.com saucy Release
Ign http://extras.ubuntu.com saucy/main i386 Packages/DiffIndex
Hit http://extras.ubuntu.com saucy/main Sources
Hit http://extras.ubuntu.com saucy/main amd64 Packages
Hit http://extras.ubuntu.com saucy/main i386 Packages
Ign http://extras.ubuntu.com saucy/main Translation-en_CA
Ign http://extras.ubuntu.com saucy/main Translation-en
Ign http://security.ubuntu.com saucy-security/restricted Sources/DiffIndex
Ign http://ca.archive.ubuntu.com saucy-updates Release
Ign http://security.ubuntu.com saucy-security/multiverse Sources/DiffIndex
Ign http://ca.archive.ubuntu.com saucy-backports Release
Ign http://security.ubuntu.com saucy-security/restricted amd64 Packages/DiffIndeW: Failed to fetch http://security.ubuntu.com/ubuntu/di...source/Sources 404 Not Found [IP: 91.189.92.181 80]

W: Failed to fetch http://security.ubuntu.com/ubuntu/di...amd64/Packages 404 Not Found [IP: 91.189.92.181 80]

W: Failed to fetch http://security.ubuntu.com/ubuntu/di...amd64/Packages 404 Not Found [IP: 91.189.92.181 80]

W: Failed to fetch http://security.ubuntu.com/ubuntu/di...amd64/Packages 404 Not Found [IP: 91.189.92.181 80]

W: Failed to fetch http://security.ubuntu.com/ubuntu/di...-i386/Packages 404 Not Found [IP: 91.189.92.181 80]

W: Failed to fetch http://security.ubuntu.com/ubuntu/di...-i386/Packages 404 Not Found [IP: 91.189.92.181 80]

W: Failed to fetch http://security.ubuntu.com/ubuntu/di...-i386/Packages 404 Not Found [IP: 91.189.92.181 80]

W: Failed to fetch http://security.ubuntu.com/ubuntu/di...Translation-en Connection failed [IP: 91.189.92.184 80]

W: Failed to fetch http://security.ubuntu.com/ubuntu/di...Translation-en Connection failed [IP: 91.189.92.200 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...source/Sources 404 Not Found [IP: 91.189.92.176 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...source/Sources 404 Not Found [IP: 91.189.92.176 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...source/Sources 404 Not Found [IP: 91.189.92.176 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...source/Sources 404 Not Found [IP: 91.189.92.176 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...amd64/Packages 404 Not Found [IP: 91.189.92.176 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...amd64/Packages 404 Not Found [IP: 91.189.92.176 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...amd64/Packages 404 Not Found [IP: 91.189.92.176 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...amd64/Packages 404 Not Found [IP: 91.189.92.176 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...-i386/Packages 404 Not Found [IP: 91.189.92.176 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...-i386/Packages 404 Not Found [IP: 91.189.92.176 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...-i386/Packages 404 Not Found [IP: 91.189.92.176 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...-i386/Packages 404 Not Found [IP: 91.189.92.176 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...nslation-en_CA Connection failed [IP: 91.189.92.177 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...Translation-en Connection failed [IP: 91.189.92.201 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...Translation-en Connection failed [IP: 91.189.91.13 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...Translation-en Connection failed [IP: 91.189.91.15 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...nslation-en_CA Connection failed [IP: 91.189.92.176 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...Translation-en Connection failed [IP: 91.189.92.200 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...source/Sources 404 Not Found [IP: 91.189.92.201 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...source/Sources 404 Not Found [IP: 91.189.92.201 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...source/Sources 404 Not Found [IP: 91.189.92.201 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...amd64/Packages 404 Not Found [IP: 91.189.92.201 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...amd64/Packages 404 Not Found [IP: 91.189.92.201 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...amd64/Packages 404 Not Found [IP: 91.189.92.201 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...-i386/Packages 404 Not Found [IP: 91.189.92.201 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...-i386/Packages 404 Not Found [IP: 91.189.92.201 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...-i386/Packages 404 Not Found [IP: 91.189.92.201 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...Translation-en Connection failed [IP: 91.189.92.202 80]

W: Failed to fetch http://ca.archive.ubuntu.com/ubuntu/...Translation-en Connection failed [IP: 91.189.91.14 80]

E: Some index files failed to download. They have been ignored, or old ones used instead.
owner@owner-Aspire-M1610:~/Desktop$