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Old 05-09-2009, 07:47 PM   #1
mchenier
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Hello everybody,

I'm having a problem with my wireless router and I don't understand the source of it. I have a DLink 604 router since couple of years and it work without any problem. It is attach to a cable modem. Recently I tried to connect a wireless router (DL 624) in the same setup. But it refuse to connect (etho) to the Internet even if Knemo tell that my computer is connect. I tried everything: disconnect the modem, the router, reboot, update my firmware, disable the wireless, disable DHCP...name it. So I thought my router was the problem, so I just purchase a new one (DIR-628) and guess...the same problem. And as soon I reconnect the DL-604 everything is fine. So there is something with wireless router that I don't understand. And I don't have to say that the Wireless connection doesn't work either. Any clue of what can be wrong. Bye the way I use Mepis 8. Thanks.

Martin.
 
Old 05-10-2009, 05:34 AM   #2
camorri
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I just went through a some what similar situation. I found out the cable provider I set my old router up on uses a different type of 'Internet Connection Type' than I was used to.

Have a look in the configuration for the one that works, and make sure the new one is set up for the same connection type. I was familiar with the settings for DSL with two different ISP's, they both were using PPPoE connection type. I had to enter my user ID and passwork they supplied to connect.

Another possibility is your ISP is looking for a particular MAC address. Usually of the first machine you connect to them after you subscribe. If you change routers, the MAC will not match. Many routers have an option called MAC address clone. Set it up so the MAC address of the new router matches the old one, and give that a try.

Failing that, you may need to talk to the ISP's support desk, hope you don't get the usual tech that only can read symptoms from a screen... they tend to be usless. What you need to know is the connections type, and any other things you may need to configure. The cable set up I finally got working by setting the Connection type to "Automatic Configuration - DHCP". I had to reset the cable modem each time I tried a different config.

The techs were useless. Cable co. was Rogers ( Canada ).

Best of luck...
 
Old 05-10-2009, 06:53 AM   #3
michaelk
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Cable ISPs typically only provide one IP address for standard home service based on the MAC. Just pull the power plug on the modem to erase, no need to mess with cloning. Reapply power to the modem then the router and you should be good to go.

Once you get the wired side going we can work on any wireless problems.
 
Old 05-10-2009, 07:30 AM   #4
mchenier
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Quote:
Originally Posted by michaelk View Post
Cable ISPs typically only provide one IP address for standard home service based on the MAC. Just pull the power plug on the modem to erase, no need to mess with cloning. Reapply power to the modem then the router and you should be good to go.

Once you get the wired side going we can work on any wireless problems.
Thanks, but already done that couple of time without any success. The strange things is as soon I put my old wired router everything go well.

Last edited by mchenier; 05-10-2009 at 07:32 AM.
 
Old 05-10-2009, 07:34 AM   #5
mchenier
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Quote:
Originally Posted by camorri View Post
I just went through a some what similar situation. I found out the cable provider I set my old router up on uses a different type of 'Internet Connection Type' than I was used to.

Have a look in the configuration for the one that works, and make sure the new one is set up for the same connection type. I was familiar with the settings for DSL with two different ISP's, they both were using PPPoE connection type. I had to enter my user ID and passwork they supplied to connect.

Another possibility is your ISP is looking for a particular MAC address. Usually of the first machine you connect to them after you subscribe. If you change routers, the MAC will not match. Many routers have an option called MAC address clone. Set it up so the MAC address of the new router matches the old one, and give that a try.

Failing that, you may need to talk to the ISP's support desk, hope you don't get the usual tech that only can read symptoms from a screen... they tend to be usless. What you need to know is the connections type, and any other things you may need to configure. The cable set up I finally got working by setting the Connection type to "Automatic Configuration - DHCP". I had to reset the cable modem each time I tried a different config.

The techs were useless. Cable co. was Rogers ( Canada ).

Best of luck...
I'll take a look at that as soon as I can, thanks.
 
Old 05-10-2009, 08:05 AM   #6
michaelk
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So you can access the routers web configuration menu?
Have you looked at the WAN status information?
 
Old 05-10-2009, 10:35 AM   #7
mchenier
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So you can access the routers web configuration menu?
Have you looked at the WAN status information?
Yes, I do have access to the router configuration. The Wan can't connect and the refresh button doesn't do anything. But I don't understand why. As soon as I put my standard router everything work fine. So, it's not the connection, it's something in wireless routers.
 
Old 05-10-2009, 12:01 PM   #8
tredegar
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Quote:
Yes, I do have access to the router configuration. The Wan can't connect and the refresh button doesn't do anything.
Then there's something wrong with:
- The cable linking your DL-624 to the phone line (you plugged it into your new modem/router, yes?)
- The setup for your ISP : PPPoA, Multiplexing (VC-Based), VPI & VCI numbers, DSL mode (Mine is set to "Auto/Multimode")
- Your login details / password (with my ISP, the password can be anything)

You need to connect your PC directly to the DL-624 with ethernet, and ask it for a DHCP lease. Then mess with the admin pages on the 624 until you can get it to connect to your ISP.

You could try phoning your ISP for support. They do not need to know you are running linux, as they'll just be asking you to set up the web-interface to your DL624

Any chance of a link to the PDF manual for the DL-624?
 
Old 05-11-2009, 09:00 AM   #9
michaelk
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Look at the setup of the 604 to see what / how it is configured.
Any additional information about your modem might be important as well as your cable ISP service.
 
Old 05-12-2009, 07:38 AM   #10
mchenier
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Well I learned a simple and important thing yesterday... I looked about your suggestions and finally called my ISP yesterday and told him about my problem. In the past if I wanted to reset my cable modem, I had to disconnect it. But in the new one, there is a battery...So I had to push the little thiny reset button in the back of it and VOILA! the Internet came back. So simple...It was probably like Camorri said, a simple Mac adress problem.

Thanks for your effort and suggestions, always appreciated.

Martin
 
  


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