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-   -   Linux Firefox & Citibank website (https://www.linuxquestions.org/questions/linux-networking-3/linux-firefox-and-citibank-website-520819/)

linuxhippy 01-19-2007 04:58 AM

Linux Firefox & Citibank website
 
This is strange. I've used Firefox on Linux for years and never had problems till now. I use Firefox 2.0 and it browses fine till I try to log onto my Citibank account...then it takes forever and I see my DSL's router light go off and reset my internet connection. When I go to the same page in Firefox for WinXP (I dual boot plus one) it logs onto the page and my account real quick with no problems that causes my router to reset.

Recently I realized that Citibank has a new website that obviously is not Linux friendly anymore. I want to log onto my bank accounts in Linux...how?

Also, I've tried the same website with Ubuntu and again with Fedora Core...both using Firefox 2.0.

w3bd3vil 01-19-2007 07:43 AM

use wine and firefox.

mikieboy 01-19-2007 08:03 AM

You could try a different browser. I have had problems with Firefox on this (LQ) site whereby the various buttons would fail to appear. Using Epiphany gives me no problems at all.

wpennington 03-15-2007 05:43 PM

With Mandriva & Firefox. I cannot access the Citicards, or the Accountonline.com pages. In Mandriva & Firefox, I cannot get the initial login screen for Citibank to appear.

With Mandriva & Konqueror, I changed the settings within Konqueror, to make it easier.
Settings-> Configure Konqueror-> Browser Identification-> Site Specific Identification-> click New. Add Accountonline.com, and citicards.com, and identify these as MS Windows and IE browser.

Following those changes, my account with citicards allows me to generate one-time card numbers using the on-line interface.

XavierP 03-15-2007 06:13 PM

According to the site - https://web.da-us.citibank.com/cgi-b...&BS_Id=WAlerts - Firefox is fine. Although, Iceweasel is apparently not supported!

wpennington 03-15-2007 06:40 PM

As noted in the Citibank web page, Firefox on Windows is supported.

I believe that the LinuxQuestions.org forum is trying to address Linux specific questions. On the web page you listed, there is no supported Linux platform. If you call Citibank, Citibank will tell you that Linux is not a supported platform.

Citibank uses DirectX and ActiveX, which are Microsoft specific technologies, to manage their web site, making it difficult for Linux users to access the web site, since there is little or no DirectX or ActiveX support for Linux.

Firefox on Mandriva did not work for me. Konqueror on Mandriva did work for me. From the posts above, it appears that other users may have similarly had problems with accessing the pages using Firefox on Linux.

Kirmonkey 03-25-2007 04:08 AM

Hi,

My understanding is that the bank websites are not Operating System specific but browser specific. Here in the UK my bank is Natwest. Firefox support was fine until FF 2 came out and Iceweasel too are now both unsupported. I got a copy of FF 1.5 series from the mozilla site, unzipped it in my home directory and use that for my banking needs, works fine.

Regards

linuxhippy 03-25-2007 06:55 AM

Well the WINE idea worked well till I did a Win update a couple months ago. Now I get errors in FC6 with WINE. Maybe it's a setting in FC6, but Opera and Firefox won't work with CitiBank in FC6. It works well with Firefox in Win...that's what I do.

freejonah 04-11-2007 01:16 PM

Citibank website
 
Running firefox on Debian, I noticed that I could no longer access the citibank website after their redesign. I called tech support and the woman on the line told me that Firefox itself was not supported. I asked her if she knew that Firefox was one of the most commonly used browsers used today and she sighed "Yes. I know. Sorry". From what I've read above it seems that Firefox on windows works fine. The questions is, was this an intentional block out by Microsoft? If so, that's pretty inconvenient.

Does anyone know if this situation is being worked on by any Linux developer types? I would love to be back in business.

Kirmonkey 04-11-2007 01:29 PM

I can't see Microsoft having control over the IT policies that Citibank operate. It isn't down to Linux developers to modify Firefox but Citibank to enable their system to be compatible with firefox. The reason it works under Windows may be due to different version numbers, see my earlier post about Firefox 1.5 Vs Firefox 2.0

Us, as the customers, have a say, I kept my account that is not accessible with ff 2.0 but do my daily banking and purchases etc. with a bank where it works. When my bank ask my why my account activity has dropped off I will tell them...

The new account also has no charges for cash withdrawals abroad, so a better deal too.

pixellany 04-11-2007 01:45 PM

This may be anticlimactic, but...

I have a fairly high success rate in contacting web sites when they do not work with Firefox + Linux. There is nothing to lose by calling or writing Citibank.

Bank of America on-line banking works flawlessly with all flavors of FF + Linux

wetbird 06-25-2007 07:54 PM

My Credit Union just quit supporting "Unix"
 
I've been banking at a small Vermont credit union for years, and although I had trouble with Linux earlier, things had settled down and using Ubuntu Dapper Drake and Firefox 2.0.0.4 worked fine (making sure I let NoScript allow the site to run JavaScript or whatever) until today. After the login page I'm now presented with a window that shows allowable programs and there in bright red is "my" problem. They say I have a UNIX OS and they suggest Windows!
Aargh!

I'm not technically savvy enough to run Firefox under Wine (yet) but am willing to be pointed in the right direction.

Alternatively, can anyone recommend an online bank that caters to Other Than Microsoft systems? Thanks.
(I'm new here and if I've sinned by starting a new thread, I apologize.)

Update, Aug 2007: Mysteriously, now Firefox and Ubuntu work fine at said Credit Union... (so um, never mind...)

jeremiahdjohnson 10-01-2007 06:58 AM

Galeon on citicards.com
 
I too experienced the frustration of trying to use IceWeasel on citicards.com. Galeon, however, works (well enough anyway). I'll be voicing my disappointment to Citibank.

janusm 01-08-2008 03:11 PM

Linus and Citibank
 
Quote:

Originally Posted by linuxhippy (Post 2593091)
This is strange. I've used Firefox on Linux for years and never had problems till now. I use Firefox 2.0 and it browses fine till I try to log onto my Citibank account...then it takes forever and I see my DSL's router light go off and reset my internet connection. When I go to the same page in Firefox for WinXP (I dual boot plus one) it logs onto the page and my account real quick with no problems that causes my router to reset.

Recently I realized that Citibank has a new website that obviously is not Linux friendly anymore. I want to log onto my bank accounts in Linux...how?

Also, I've tried the same website with Ubuntu and again with Fedora Core...both using Firefox 2.0.

----------------------------------------------------------------
Hi, I had the same problem, but I saw AOL on the browers list, so I logged in to AOL and then I logged in to Citi from the AOL website and voila I see my accounts. I saved this as a bookmark and so far OK.
-janusm

pixellany 01-08-2008 03:40 PM

Quote:

Originally Posted by pixellany (Post 2707046)
This may be anticlimactic, but...

I have a fairly high success rate in contacting web sites when they do not work with Firefox + Linux. There is nothing to lose by calling or writing Citibank.

Bank of America on-line banking works flawlessly with all flavors of FF + Linux

Update:
Since I posted this, BofA did a major upgrade of their site. After this, I noticed that few links were not working--only on one page. The dialog with the support people started in June.

2 months ago--with no action from BofA--I started to dig deeper. I very quickly found some spurious structures (<div>s) in the code. One was in front of the links in question and was blocking their functionality (known FF issue**). After discovering this, it took another two months and a letter to the CEO to get BofA to pay attention. Now they say they are looking into it.

Meanwhile, my son (a web design professional) put me onto Greasemonkey, a marvelous FF plugin which allows you to modify the html as it is delivered from the server. He wrote 3-line script and VOILA--everything now works.

I gave BofA two choices: fix the coding error or offer my son's script to their customers.

We'll see.........


**An irony here is that, while FF follows standards better than IE, this is one area in which they apparently did NOT follow the standard. I did not burden the BofA folks with this detail...


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