Hello Fellow Linuxers,

This is my first plea for help and I hope I am doing it right.

I am running 64-bit Linux Mint 17.2 Rafaela on an HP EliteBook 8570w (A7C38AV) with 16GiB System Memory and have 'lost' eth0. As I have searched the forums and google and found similar problems, but unfortunately, none of the solutions for those problems resolved mine, I am hoping to find an answer to my problem amongst you.

eth0 appeared to work fine yesterday before I shut down the system, but after starting and logging on today, I haven't been able to get it back online. I am fortunately able to use the wireless connection to access the internet and these forums. The very first thing I tried was 'apt-get update && apt-get dist-upgrade -y' followed by init 6, but that did not help.

I will greatly appreciate any help/advice.

The following is a description of my system and the steps I have taken until now:

Relevant System Information -
# uname -a
Linux hobo 3.16.0-38-generic #52~14.04.1-Ubuntu SMP Fri May 8 09:43:57 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

# cat /etc/lsb-release
DISTRIB_ID=LinuxMint
DISTRIB_RELEASE=17.2
DISTRIB_CODENAME=rafaela
DISTRIB_DESCRIPTION="Linux Mint 17.2 Rafaela"

# cat /etc/network/interfaces
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback

# ifconfig -a
lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1
RX packets:3291 errors:0 dropped:0 overruns:0 frame:0
TX packets:3291 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:737678 (737.6 KB) TX bytes:737678 (737.6 KB)

virbr0 Link encap:Ethernet HWaddr 9e:92:6f:ca:c2:8f
inet addr:192.168.122.1 Bcast:192.168.122.255 Mask:255.255.255.0
UP BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

wlan0 Link encap:Ethernet HWaddr 6c:88:14:c8:90:68
inet addr:192.168.178.22 Bcast:192.168.178.255 Mask:255.255.255.0
inet6 addr: fe80::6e88:14ff:fec8:9068/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:11595 errors:0 dropped:0 overruns:0 frame:0
TX packets:7216 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:9246309 (9.2 MB) TX bytes:987480 (987.4 KB)

# inxi -N
Network: Card-1: Intel 82579LM Gigabit Network Connection
Card-2: Intel Centrino Advanced-N 6205 [Taylor Peak] driver: iwlwifi

# lshw -numeric -C network
*-network UNCLAIMED
description: Ethernet controller
product: 82579LM Gigabit Network Connection [8086:1502]
vendor: Intel Corporation [8086]
physical id: 19
bus info: pci@0000:00:19.0
version: 04
width: 32 bits
clock: 33MHz
capabilities: pm msi cap_list
configuration: latency=0
resources: memory:d9400000-d941ffff memory:d943b000-d943bfff ioport:5040(size=32)
*-network
description: Wireless interface
product: Centrino Advanced-N 6205 [Taylor Peak] [8086:82]
vendor: Intel Corporation [8086]
physical id: 0
bus info: pci@0000:25:00.0
logical name: wlan0
version: 34
serial: 6c:88:14:c8:90:68
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlwifi driverversion=3.16.0-38-generic firmware=18.168.6.1 ip=192.168.178.22 latency=0 link=yes multicast=yes wireless=IEEE 802.11abgn
resources: irq:50 memory:d9100000-d9101fff

BIOS Information
Vendor: Hewlett-Packard
Version: 68IAV Ver. F.40
Release Date: 01/31/2013
Address: 0xF0000
Runtime Size: 64 kB
ROM Size: 5120 kB
Characteristics:
PCI is supported
PC Card (PCMCIA) is supported
BIOS is upgradeable
BIOS shadowing is allowed
Boot from CD is supported
Selectable boot is supported
EDD is supported
Print screen service is supported (int 5h)
8042 keyboard services are supported (int 9h)
Serial services are supported (int 14h)
Printer services are supported (int 17h)
ACPI is supported
USB legacy is supported
Smart battery is supported
BIOS boot specification is supported
Function key-initiated network boot is supported
Targeted content distribution is supported
UEFI is supported
BIOS Revision: 15.64
Firmware Revision: 80.26

Steps and results until now -

# modprobe -r e1000e; modprobe e1000e

Afterwhich, the following was reported by dmesg:
[ 2283.177799] e1000e: Intel(R) PRO/1000 Network Driver - 2.3.2-k
[ 2283.177803] e1000e: Copyright(c) 1999 - 2014 Intel Corporation.
[ 2283.178167] e1000e 0000:00:19.0: Interrupt Throttling Rate (ints/sec) set to dynamic conservative mode
[ 2283.178213] e1000e 0000:00:19.0: irq 52 for MSI/MSI-X
[ 2283.954204] e1000e: probe of 0000:00:19.0 failed with error -2

I also installed kernel 4.2.0-30-generic, booted, repeated modprobe -r e1000e; modprobe e1000e, but the results were the same. Because of this I have gone back to booting kernel 3.16.0-38-generic.

Thanks in advance for your support.
-joe

what does the following command spit out:

Have you tried to reload like this:

Also have you tried to use Intel's driver?

lazydog,

Thanks for the quick reply and suggestion.

The output from the commands you suggested are as such:

and after running: modprobe e1000e EEE=0 ,
dmesg shows no change, but I still have this:

Does it boot to a live media and see the nic correctly?

Thanks for the recommendation, jefro. Before checking the forums today, I decided to take the battery out of the laptop and let it sit for a few minutes and after putting the battery back in and booting up, the interface was there. I had tried powering off (even overnight), but not removing the battery, so it appears to have been an issue with the BIOS and not the adapter or the kernel module.

Thanks again for all of your help and suggestions. The issue is resolved.