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Old 12-03-2017, 10:48 PM   #1
paxolin
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Two Thunderbird woes


Firstly, in the past I had a problem when starting Thunderbird as it would start multiple times.
I did resolve it but canít remember how, as there were various suggestions and links elsewhere to similar problems. I should have written down precisely what I did, that was my failing.
Now I have the same issue. After starting Mint, when I click on Thunderbird it starts eleven times, meaning I have to close the other ten windows.


Second issue is with Calendar. I edited an existing event and saved it. Something screwed up and Calendar is attempting to load the event, instead of once a month for four years, but multiple times everyday for (perhaps?) four years.
Iím guessing this is maybe what is causing the error in the attached image too, as it has the word Ďcalendarí in the path?
If I cancel the error, it waits 20 seconds, clears and returns immediately with another error.
The numbers in the error are not always consist, the ones I have noted (so far) can be 1361, 516, 557, 544.
I do backup the calendar files monthly by exporting as .ics. I tried deleting all five calendars, then re-importing the previous months files, but I still see the same error popping up. I donít know why, as this error has only started today, Iíve never seen it before.

If any one does respond, please could you keep any suggestions/instructions to an absolute basic level. Thanks.
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Old 12-05-2017, 06:32 AM   #2
purevw
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You might open thunderbird from a terminal rather than from the icon and see if there are any messages that might give you a hint as to what is going on. I assume that in your "home" folder, you have only one ".thunderbird" folder?

Last edited by purevw; 12-05-2017 at 06:34 AM. Reason: typo
 
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Old 12-05-2017, 07:21 AM   #3
paxolin
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Quote:
Originally Posted by purevw View Post
You might open thunderbird from a terminal rather than from the icon and see if there are any messages that might give you a hint as to what is going on. I assume that in your "home" folder, you have only one ".thunderbird" folder?
Yes, I can cope with checking that - there is only one .thunderbird folder.

What exactly would I type to open it in terminal? I'm not very good at understanding that.

Also when I close Thunderbird, I get the impression it doesn't close, but just disappears off the screen, as if I open it again it appears instantly once, and not eleven times.
 
Old 12-05-2017, 11:05 AM   #4
ondoho
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Quote:
Originally Posted by paxolin View Post
What exactly would I type to open it in terminal?
Code:
thunderbird
 
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Old 12-05-2017, 05:39 PM   #5
DanBE
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You might try this:

Close Thunderbird.
Then look at the running processes:
> ps -e
If you see Thunderbird instances running, kill them by their PID:
> kill PID
If still there:
> kill -9 PID
HTH.
 
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Old 12-06-2017, 05:00 AM   #6
josephj
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Talking Killing Thunderbird ...

Even easier:

Code:
pkill thunderbird
Your Thunderbird profile may be corrupted.

NOTE: If you are using a POP email account, then the only copies of all your emails are in your profile, so be sure not to delete it! If you're using IMAP (all messages stored on your ISP's server), then that's not an issue.

You can get rid of it (non-destructively) by renaming it

Code:
mv ~/.thunderbird ~/.thunderbird_saved
The problem with this is that Thunderbird will lose all your settings, accounts, and folders.
That's why you rename it instead of deleting it - so you can put it back.

Once it's removed, you can do some minimal setup and see if the problem is gone. If it is, then your profile was probably the cause.

If getting rid of the profile fixes the problem, then you should probably just start over with the new empty profile.
An advanced user could copy bits and pieces of the old profile back to try to isolate the problem, but that's not beginner stuff.
If you have a POP account, then you may need to get help doing this so you don't lose all your existing messages.

You can put the whole old profile back with

Code:
mv -f ~/.thunderbird_saved ~/.thunderbird
This will overwrite the new profile that Thunderbird created when it couldn't find the one you renamed.
If you want to keep it, you can just rename it first before running the command above.

I've had my share of issues with Thunderbird, but I've never seen this one.
 
Old 12-06-2017, 06:09 AM   #7
paxolin
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Quote:
Originally Posted by DanBE View Post
You might try this:

Close Thunderbird.
Then look at the running processes:
> ps -e
If you see Thunderbird instances running, kill them by their PID:
> kill PID
If still there:
> kill -9 PID
HTH.
Thanks,
I closed Thunderbird, then opened terminal. From what I can see below, Thunderbird seems only to be listed once.
I'm guessing that's correct then?


Code:
 $  ps -e
  PID TTY          TIME CMD
    1 ?        00:00:01 systemd
    2 ?        00:00:00 kthreadd
    3 ?        00:00:00 ksoftirqd/0
    4 ?        00:00:01 kworker/0:0
    5 ?        00:00:00 kworker/0:0H
    7 ?        00:00:46 rcu_sched
    8 ?        00:00:00 rcu_bh
    9 ?        00:00:00 migration/0
   10 ?        00:00:00 watchdog/0
   11 ?        00:00:00 watchdog/1
   12 ?        00:00:00 migration/1
   13 ?        00:00:00 ksoftirqd/1
   15 ?        00:00:00 kworker/1:0H
   16 ?        00:00:00 watchdog/2
   17 ?        00:00:00 migration/2
   18 ?        00:00:00 ksoftirqd/2
   20 ?        00:00:00 kworker/2:0H
   21 ?        00:00:00 watchdog/3
   22 ?        00:00:00 migration/3
   23 ?        00:00:00 ksoftirqd/3
   25 ?        00:00:00 kworker/3:0H
   26 ?        00:00:00 kdevtmpfs
   27 ?        00:00:00 netns
   28 ?        00:00:00 perf
   29 ?        00:00:00 khungtaskd
   30 ?        00:00:00 writeback
   31 ?        00:00:00 ksmd
   32 ?        00:00:11 khugepaged
   33 ?        00:00:00 crypto
   34 ?        00:00:00 kintegrityd
   35 ?        00:00:00 bioset
   36 ?        00:00:00 kblockd
   37 ?        00:00:00 ata_sff
   38 ?        00:00:00 md
   39 ?        00:00:00 devfreq_wq
   43 ?        00:00:00 kswapd0
   44 ?        00:00:00 vmstat
   45 ?        00:00:00 fsnotify_mark
   46 ?        00:00:00 ecryptfs-kthrea
   62 ?        00:00:00 kthrotld
   63 ?        00:00:00 acpi_thermal_pm
   66 ?        00:00:00 bioset
   67 ?        00:00:00 bioset
   68 ?        00:00:00 bioset
   69 ?        00:00:00 bioset
   70 ?        00:00:00 bioset
   71 ?        00:00:00 bioset
   72 ?        00:00:00 bioset
   73 ?        00:00:00 bioset
   77 ?        00:00:00 ipv6_addrconf
   78 ?        00:00:00 kworker/0:2
   91 ?        00:00:00 deferwq
   92 ?        00:00:00 charger_manager
   94 ?        00:00:01 kworker/3:1
  150 ?        00:00:00 kpsmoused
  151 ?        00:00:00 scsi_eh_0
  152 ?        00:00:00 scsi_tmf_0
  153 ?        00:00:00 scsi_eh_1
  154 ?        00:00:00 scsi_tmf_1
  155 ?        00:00:00 scsi_eh_2
  156 ?        00:00:00 scsi_tmf_2
  157 ?        00:00:00 scsi_eh_3
  158 ?        00:00:00 scsi_tmf_3
  159 ?        00:00:00 scsi_eh_4
  160 ?        00:00:00 scsi_tmf_4
  161 ?        00:00:00 scsi_eh_5
  162 ?        00:00:00 scsi_tmf_5
  168 ?        00:00:00 rtsx_pci_sdmmc_
  174 ?        00:00:00 bioset
  177 ?        00:00:00 ttm_swap
  178 ?        00:00:00 bioset
  261 ?        00:00:00 bioset
  289 ?        00:00:00 kworker/0:1H
  291 ?        00:00:02 jbd2/sdb6-8
  292 ?        00:00:00 ext4-rsv-conver
  331 ?        00:00:00 kworker/2:1H
  332 ?        00:00:00 kworker/1:1H
  341 ?        00:00:00 oosplash
  346 ?        00:00:00 systemd-journal
  348 ?        00:00:00 kauditd
  357 ?        00:00:00 kworker/3:1H
  362 ?        00:00:27 soffice.bin
  370 ?        00:00:00 lvmetad
  382 ?        00:00:00 systemd-udevd
  400 ?        00:02:38 cli
  472 ?        00:00:00 irq/34-mei_me
  485 ?        00:00:00 kmemstick
  620 ?        00:00:00 cfg80211
  621 ?        00:00:00 kvm-irqfd-clean
  625 ?        00:00:00 kworker/u17:0
  626 ?        00:00:00 hci0
  627 ?        00:00:00 hci0
  629 ?        00:00:00 kworker/u17:2
  667 ?        00:00:03 mount.ntfs
  846 ?        00:00:00 rsyslogd
  858 ?        00:00:01 thermald
  863 ?        00:00:05 dbus-daemon
  883 ?        00:00:00 cupsd
  887 ?        00:00:00 cron
  889 ?        00:00:00 cgmanager
  891 ?        00:00:00 systemd-logind
  895 ?        00:00:00 bluetoothd
  904 ?        00:00:00 ModemManager
  907 ?        00:00:00 accounts-daemon
  909 ?        00:00:00 acpid
  911 ?        00:00:00 avahi-daemon
  912 ?        00:00:07 NetworkManager
  963 ?        00:00:00 avahi-daemon
  972 ?        00:00:00 cups-browsed
  975 ?        00:00:01 irqbalance
  979 ?        00:00:00 polkitd
 1035 ?        00:00:00 colord
 1074 ?        00:00:24 tor
 1077 ?        00:00:01 wpa_supplicant
 1079 ?        00:00:00 dhclient
 1093 ?        00:00:06 dnsmasq
 1277 ?        00:00:32 fruhod.bin
 1296 tty1     00:00:00 agetty
 1303 ?        00:00:00 mdm
 1307 ?        00:00:00 mdm
 1313 tty8     00:26:00 Xorg
 1371 ?        00:00:00 dbus-launch
 1374 ?        00:00:00 dbus-daemon
 1378 ?        00:00:02 ntpd
 1532 ?        00:00:00 systemd
 1534 ?        00:00:00 (sd-pam)
 1542 ?        00:00:00 gnome-keyring-d
 1550 ?        00:00:00 console-kit-dae
 1624 ?        00:00:00 cinnamon-sessio
 1715 ?        00:00:00 ssh-agent
 1718 ?        00:00:00 dbus-launch
 1719 ?        00:00:01 dbus-daemon
 1732 ?        00:00:00 at-spi-bus-laun
 1737 ?        00:00:00 dbus-daemon
 1739 ?        00:00:03 at-spi2-registr
 1743 ?        00:00:00 csd-mouse
 1744 ?        00:00:00 csd-a11y-keyboa
 1745 ?        00:00:00 csd-clipboard
 1746 ?        00:00:00 csd-xrandr
 1747 ?        00:00:00 csd-housekeepin
 1751 ?        00:00:00 csd-background
 1752 ?        00:00:00 csd-color
 1755 ?        00:00:00 csd-wacom
 1756 ?        00:00:00 csd-a11y-settin
 1760 ?        00:00:00 csd-screensaver
 1765 ?        00:00:00 csd-print-notif
 1766 ?        00:00:00 csd-orientation
 1768 ?        00:00:00 csd-media-keys
 1769 ?        00:00:00 csd-power
 1771 ?        00:00:06 csd-keyboard
 1772 ?        00:00:00 csd-xsettings
 1774 ?        00:00:00 csd-sound
 1775 ?        00:00:00 csd-automount
 1776 ?        00:00:00 csd-cursor
 1795 ?        00:00:00 gvfsd
 1799 ?        00:00:00 dconf-service
 1817 ?        00:03:16 pulseaudio
 1820 ?        00:00:00 syndaemon
 1850 ?        00:00:00 csd-printer
 1861 ?        00:00:00 rtkit-daemon
 1863 ?        00:00:00 gvfsd-fuse
 1865 ?        00:00:00 gvfs-udisks2-vo
 1870 ?        00:00:01 upowerd
 1893 ?        00:00:05 udisksd
 1987 ?        00:00:00 gvfs-goa-volume
 2001 ?        00:00:00 gvfs-afc-volume
 2002 ?        00:00:00 krfcommd
 2004 ?        00:00:00 cinnamon-launch
 2010 ?        00:00:00 gvfs-gphoto2-vo
 2015 ?        00:00:00 gvfs-mtp-volume
 2021 ?        02:22:12 cinnamon
 2043 ?        00:00:00 blueberry-obex-
 2044 ?        00:08:47 alarm-clock-app
 2046 ?        00:00:00 polkit-gnome-au
 2049 ?        00:00:01 nemo-desktop
 2050 ?        00:00:10 nm-applet
 2051 ?        00:00:00 cinnamon-killer
 2052 ?        00:12:18 qbittorrent
 2073 ?        00:00:00 obexd
 2085 ?        00:00:00 gconfd-2
 2088 ?        00:00:00 gvfsd-metadata
 2097 ?        00:00:00 gvfsd-trash
 2162 ?        00:00:20 cinnamon-screen
 2231 ?        00:34:55 thunderbird
 2239 ?        00:00:00 mintupdate-laun
 2244 ?        00:00:00 sh
 2245 ?        00:00:02 mintUpdate
 2319 ?        00:00:01 applet.py
 2761 ?        00:00:00 scsi_eh_9
 2762 ?        00:00:00 scsi_tmf_9
 2763 ?        00:00:00 bioset
 2794 ?        00:00:00 mount.ntfs
 3062 ?        00:00:00 dbus-launch
 3064 ?        00:00:00 dbus-daemon
 4505 ?        00:00:00 kworker/2:2
 5430 ?        00:00:00 kworker/3:0
 5458 ?        00:00:00 kworker/1:3
 8389 ?        00:00:03 nemo
10346 ?        00:00:02 kworker/u16:2
10607 ?        00:00:01 kworker/u16:1
10661 ?        00:00:00 kworker/1:0
10919 ?        00:00:00 gnome-terminal-
10923 pts/0    00:00:00 bash
10947 ?        00:00:00 kworker/u16:0
10979 ?        00:00:13 firefox
11030 ?        00:00:05 Web Content
11092 ?        00:00:08 Web Content
11138 pts/0    00:00:00 ps
28214 ?        00:00:00 gvfsd-network
28230 ?        00:00:00 gvfsd-dnssd
28263 ?        00:00:01 kworker/2:0
31476 ?        00:00:00 gvfsd-http
 
Old 12-06-2017, 06:59 AM   #8
paxolin
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Original Poster
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Quote:
Originally Posted by josephj View Post
Even easier:

Code:
pkill thunderbird
Your Thunderbird profile may be corrupted.

NOTE: If you are using a POP email account, then the only copies of all your emails are in your profile, so be sure not to delete it! If you're using IMAP (all messages stored on your ISP's server), then that's not an issue.

You can get rid of it (non-destructively) by renaming it

Code:
mv ~/.thunderbird ~/.thunderbird_saved
The problem with this is that Thunderbird will lose all your settings, accounts, and folders.
That's why you rename it instead of deleting it - so you can put it back.

Once it's removed, you can do some minimal setup and see if the problem is gone. If it is, then your profile was probably the cause.

If getting rid of the profile fixes the problem, then you should probably just start over with the new empty profile.
An advanced user could copy bits and pieces of the old profile back to try to isolate the problem, but that's not beginner stuff.
If you have a POP account, then you may need to get help doing this so you don't lose all your existing messages.

You can put the whole old profile back with

Code:
mv -f ~/.thunderbird_saved ~/.thunderbird
This will overwrite the new profile that Thunderbird created when it couldn't find the one you renamed.
If you want to keep it, you can just rename it first before running the command above.

I've had my share of issues with Thunderbird, but I've never seen this one.
Thank you for taking the time to reply.

I really don't follow what your said above, as I understand none of this, or what it means. I'm scared to do any of this as you did say I could lose all my settings, and not understanding terminal one bit, I'm really reluctant to change anything in case something goes wrong and I lose everything.

I don't know if there is some easier way (for me) to approach this problem?
 
Old 12-07-2017, 01:46 AM   #9
purevw
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First, after a reboot, open a terminal and type "thunderbird" which will open thunderbird. If there is anything unusual in the terminal output, you could post it. If you see something worth posting, I would stop there until you get a response.

If there is nothing unusual to post, you could go on with the other option.

Paxolin was just trying to get you to rename your .thunderbird folder to another name so that thunderbird can't find it and will create a new one. If you're uncomfortable with a terminal, there are other ways to do the same thing.

Make sure that there are no thunderbird processes running after you kill it. A reboot might be the simplest way. Then open whichever file manager you prefer. Navigate to /home/"your user folder"/

Right click on the .thunderbird folder and choose to rename it to .thunderbird_saved or .thunderbird_old That will force Thunderbird to create a new empty .thunderbird folder when you start the program, and it will run you through the setup just like a new user. You renamed the original folder so that none of your old e-mails and settings are lost. They are just hidden from Thunderbird for now.

If Thunderbird works OK with the new empty profile folder, then it is safe to assume that the problem is somewhere in the old folder that you renamed.

Anyway, first try running from the terminal command and post anything that looks of interest. If that fails to produce anything worth checking, I would rename the folder as instructed and see if Thunderbird works correctly. Then post back any results.
 
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Old 12-07-2017, 03:22 AM   #10
paxolin
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purevw, thanks for the step-by-step instructions here.

I did a reboot, then the first thing was to open terminal (and nothing else), typed 'thunderbird'
Thunderbird still started up eleven times by doing this.

Even I can see there seems to be a problem already. Any suggestions as to what it means?
Code:
 ~ $ thunderbird
[calBackendLoader] Using Thunderbird's builtin libical backend
AddressbooksSynchronizer 1.1.10 appName=Thunderbird appVersion=52.5.0

(thunderbird:2280): Gtk-CRITICAL **: gtk_icon_theme_append_search_path: assertion 'path != NULL' failed
abs: local download: modifytime mab: 1512633523000 file: 1512235778000
abs: local download: modifytime mab: 1512379472000 file: 1492738714000
 
Old 12-07-2017, 12:45 PM   #11
purevw
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The GTK error is probably not much to worry about. I get a string of them and it has never affected Thunderbird.

Before you do much else, a typical Mozilla troubleshooting option is to disable add-ons, one at a time. In Thunderbird, go to: Tools>Add-ons and see what all is there. Since your other problem seems to be calendar related, that would be the first thing I would disable. Your original thumbnail of an error was a java script error related to calendar. It looks like you're syncing with a Google account for your address book and calendar? I don't use a calendar in Thunderbird, so I don't know much about it. From what it appears, Lightning calendar is what Mozilla suggests.

What all add-ons do you have installed? What is your exact calendar add-on? Remember, after you disable a plugin and close Thunderbird, it might be better to reboot just to make sure that all Thunderbird processes are killed.
 
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Old 12-07-2017, 03:58 PM   #12
josephj
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Disabling add-ons

Easier way:

Go to Help on the Main Menubar and select Restart with no add-ons

or, better yet,

start Thunderbird from a terminal using

Code:
thunderbird -safe-mode
That will turn off all your add-ons just for that execution so you can see if they're the problem.

If that doesn't help, then, given that you're not yet familiar witih the command line, you have two main alternatives (in order of preference):

1) Find a Linux Users Group or another Linux user in your area and ask for help. If they have time, most are glad to help.

2) Take the Windows #1 approach to every problem: Uninstall/purge Thunderbird and reinstall from scratch (after you make a backup of $HOME/.thunderbird.) Then, gradually reintroduce your custom settings and add-ons, retstarting thunderbird after each change until you find the one that breaks things.

To backup Thunderbird from a a terminal:

1)
Code:
pkill thunderbird
2)
Code:
cp -a $HOME/.thunderbird $HOME/thunderbird_backup
Step 1 is there to make sure thunderbird isn't running so that the profile information will be in a static state when you back it up.
 
Old 12-07-2017, 06:29 PM   #13
purevw
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Quote:
Originally Posted by josephj View Post
Easier way:

If that doesn't help, then, given that you're not yet familiar witih the command line, you have two main alternatives (in order of preference):

1) Find a Linux Users Group or another Linux user in your area and ask for help. If they have time, most are glad to help.

2) Take the Windows #1 approach to every problem: Uninstall/purge Thunderbird and reinstall from scratch (after you make a backup of $HOME/.thunderbird.) Then, gradually reintroduce your custom settings and add-ons, retstarting thunderbird after each change until you find the one that breaks things.
paxolin, using the terminal is one of the best ways to troubleshoot Linux problems, but as far as I know, it is not a prerequisite for asking questions here. This forum is for helping people with Linux problems and your questions are welcome.

I suggested a reboot because you had mentioned that you suspect that Thunderbird may not completely shut down when you close it. Since you are shy about the terminal, a reboot is the easiest option.
Starting Thunderbird in safe mode from a command line (after reboot) is another sound option. If Thunderbird starts correctly, then you can be sure that "some" add-on is the culprit. From there, you could enable a single add-on as stated by josephj. Once enabled, there should be a notice that the add-on will be enabled after Thunderbird restarts, with a button or link to restart Thunderbird. Assuming that Thunderbird started correctly in safe mode, you should be safe to restart from the menu from that point until something breaks.
Please post back with results when you can. A list of all your add-ons might still be helpful.
 
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Old 12-08-2017, 12:59 AM   #14
paxolin
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OK, one thing at a time. I restarted thunderbird in safe mode doing this:
Code:
~ $ thunderbird -safe-mode
I was asked if I wanted to make any changes to addons permanent, I said no and just went for the option to continue starting in safe mode.
Thunderbird started eleven times again, does that tell you anything?
 
Old 12-08-2017, 08:37 AM   #15
purevw
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Once Thunderbird started, did you verify that calendar and the other add-ons were in fact disabled for that session? If they really were disabled, then we're looking at something other than add-on problems. When you start Thunderbird, is it set to go directly to you inbox, or did you set it to start in Calendar?

Was there any output from the terminal when you started Thunderbird?
 
  


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