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Old 10-05-2013, 03:32 PM   #1
pablo27
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Epson Workforce 840 Scanner


I just installed Mint 15 Olivia w/KDE desktop and I have spent 4 dsys and nights trying to get my Epson All-n-One installed. It is a Workforce 840, and I have gone to the download page for the drivers and installed (or tried too!!) iscan-data_1.24.0-2_all.deb, iscan_2.29.2-1~usb0.1.ltdl7_amd64.deb, iscan-network-nt_1.1.0-2_amd64.deb. However, when I try to start iscan I get an error msg saying. "Can't send commands to scanner, check scanner status." I can print just fine. This is a network printer. The output from scanimage -L is :No scanners were identified. If you were expecting something different......, and the output from groups aco adm lp cdrom sudo dip plugdev lpadmin scanner sambashare. Can anyone give me some advice as to where to go from here? I had it working in Mint14 however, I can't for the life of me remember what I did. I had to add something to some conf. files in the /etc but don't know which ones and my notes are lost too! Any help would sure be appreciated.
 
Old 10-05-2013, 09:06 PM   #2
frankbell
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There's an entry for it on the Open Printing Database. Maybe it will help.

Epson provides Linux drivers in *.rpm and *.deb formats. There's an "Accept License" dialog before you can see the driver list.
 
Old 10-05-2013, 11:36 PM   #3
pablo27
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Thank you for you very fast reply, I have these drivers installed (Printer) and they are working fine. I didn't make myself very clear it is the scanner that I cannot get installed, I have run the drivers mentioned quite a few times and Mint 15 does not find my scanner. I just cannot get Mint 15 to find the network scanner. Thanks again for the prompt reply and I look forward to more help.
 
Old 10-06-2013, 08:51 PM   #4
frankbell
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Thanks. I tried comparing the drivers you listed with the file names at the links and wasn't sure they were exactly the same.

Do you have xsane installed?

Try starting if from a terminal and post any error messages it throws here, being sure to surround them with "code" tags, which become available when you click the "Go Advanced" button at the bottom of the quick reply window. If it's not installed, install it and etc. It should be in the repos.

That may tell us where the search for the scanner is hanging up.
 
Old 10-07-2013, 01:17 PM   #5
pablo27
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Not sure what you meant by code tags, and didn't see any "Go Advanced" button either


paco@XXXXXXXXXXXXXX-a6642p:~ > xsane
Fontconfig warning: "/etc/fonts/conf.d/50-user.conf", line 9: reading configurations from ~/.fonts.conf is deprecated.
Also error box saying "No device Available"
paco@XXXXXXXXXXXXXX-a6642p:~ > iscan
Fontconfig warning: "/etc/fonts/conf.d/50-user.conf", line 9: reading configurations from ~/.fonts.conf is deprecated.
also error box saying " Could not send command to scanner. Check status of scanner"
[1]paco@XXXXXXXXXXXXXa6642p:~ > lsusb
Bus 001 Device 002: ID 058f:6254 Alcor Micro Corp. USB Hub
Bus 002 Device 002: ID 067b:0600 Prolific Technology, Inc.
Bus 002 Device 003: ID 0bda:0111 Realtek Semiconductor Corp. Card Reader
Bus 002 Device 004: ID 1e4e:0103
Bus 008 Device 002: ID 046d:c214 Logitech, Inc. ATK3 (Attack III Joystick)
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 003: ID 0bc2:3000 Seagate RSS LLC
Bus 001 Device 004: ID 045e:0745 Microsoft Corp. Nano Transceiver v1.0 for Bluetooth
paco@XXXXXXXXXXXXXa6642p:~ >
 
Old 10-07-2013, 08:36 PM   #6
frankbell
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Quote:
Could not send command to scanner. Check status of scanner
That would indicate that the scanner is not being seen at all. Is it a USB or network connection to the device?

I have never had to deal with this problem myself; I did once have an Epson CX300 (I think), but both the printer and scanner elements worked fine, but that was eight years ago and I used a *.ppd file to get it working. I found a long thread with several possible diagnostic steps on the Debian forums. Maybe some of them will give you a hint.

Here's another long thread from the Ubuntu forums that might help.

Maybe we'll get lucky and someone who has more clues than I will see this thread and help us.

As regards the "Go Advance" button, in my display it's under the reply box just to the right of the "Post Quick Reply" button.
 
Old 10-09-2013, 12:47 AM   #7
pablo27
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I follwed the advice in both of the threads and still no luck. It is a network printer, not usb. If I
Code:
lsmod
Then scanner is not listed. So I am assuming that the scanner drivers are not being loaded? Found a htread on network scanners so going there next, still nothing working yet. Thanks for all the fast replies and any more are appreciated.
 
Old 10-10-2013, 08:22 AM   #8
pablo27
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The plot has gotten thicker I am afraid. As a result of
Code:
apt-get install -f
I recieved the following:
The following extra packages will be installed:
libsane
Suggested packages:
hpoj hplip libsane-extras sane-utils
The following NEW packages will be installed:
libsane
0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
1 not fully installed or removed.
Need to get 0 B/3,789 kB of archives.
After this operation, 9,145 kB of additional disk space will be used.
Do you want to continue [Y/n]? y
(Reading database ... 253570 files and directories currently installed.)
Unpacking libsane:amd64 (from .../libsane_1.0.23-0ubuntu1_amd64.deb) ...
dpkg: error processing /var/cache/apt/archives/libsane_1.0.23-0ubuntu1_amd64.deb (--unpack):
trying to overwrite shared '/etc/sane.d/fujitsu.conf', which is different from other instances of package libsane:amd64
Errors were encountered while processing:
/var/cache/apt/archives/libsane_1.0.23-0ubuntu1_amd64.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)

if I open the file
Code:
 /var/lib/dpkg/status/
then there is a box with the following error msg in the file:

The file /var/lib/dpkg/status was opened and contained lines longer than the configured Line Length Limit (4,096 characters).
Those lines were wrapped and the document is set to read-only mode, as saving will modify its content.

How can I correct this? If I move or delete the file and run
Code:
 dpkg configure -a
will that cause a new status file to be generated, or only compound the problem? Thanks again for the time and patience on this problem.

Last edited by pablo27; 10-10-2013 at 08:24 AM.
 
Old 10-10-2013, 09:06 PM   #9
frankbell
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Code:
dpkg: error processing /var/cache/apt/archives/libsane_1.0.23-0ubuntu1_amd64.deb (--unpack):
 trying to overwrite shared '/etc/sane.d/fujitsu.conf', which is different from other instances of package libsane:amd64
 Errors were encountered while processing:
 /var/cache/apt/archives/libsane_1.0.23-0ubuntu1_amd64.deb
It looks like some sort of strange dependency conflict.

I'll have to think about this.

Try this; it's a shot in the dark but it can't hurt, might help:

Remove hplip and xsane completely, one at a time, and note the contents of /etc/sane.d/fujitsu.conf at each step (it wouldn't hurt to pop them into a text file so comparisons could be done).

Code:
apt-get purge [packagename]
Then reinstall them, again noting the contents of /etc/sane.d/fujitsu.conf at each step.

It might shed some light on what's happening.

^:-/ At this point, I'm hoping that someone with more clues than I comes along!

Oh, what's the architecture of your machine? I doubt it has any bearing, but too much information might be better than too little.

Last edited by frankbell; 10-10-2013 at 09:11 PM.
 
Old 10-15-2013, 11:53 PM   #10
pablo27
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Sorry for taking so long to get back to you. I am afraid things have changed again. Before I recieved your reply I entered
Code:
dpkg --configure -f
I then recievd the following see attached file)
This is where I made a big mistake, I used a text editor to go thru the entire file and insert LF to shorten the long lines to 255 or less characters, then issued
Code:
dpkg --configure -f
again and evertything went thru with no errors.
I still can not get scanner to working and am afraid maybe I have messed up the entire dpkg file. Is there a way to renew or rebuld the file at this point or is it time for a new install? Thank you so much for your time and patience with me and my lack of knowledge.
 
  


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