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Old 12-13-2010, 08:49 AM   #1
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Location: Guadalajara, Jalisco, Mexico
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Question Problems with lenovo laptop (Thinkpad SL510)

Well, here's the story: I wanted to install linux (haven't choose my distro yet) but before doing that I wanted to take windows7 to the factory defaults, that operation should be done with a software called RnR (Rescue and Recovery) wich rescues the image of the operating system from a partition (recovery partition).

When I press F11 (or ThinkVantage blue button [same function]) it takes me to the pre boot software where there are tools to rollback or put the system like "out of the box", well... when I try to use the option "factory defaults" it throws this error: "The product recovery function has been removed from this system". However I know that factory partitions have not been modified, here's the proof:

I know this is not a real question about linux, but hope you guys can help me with this.

NOTE: I didn't resized nor deleted any partitions and haven't touched this computer with linux (except for the gparted only to WATCH the partitions)

I'm giving all this information because I have been googling (is that the correct way to say it?) and have found that many people has similar problems and they are told to use recovery CD or many more not-useful information. There are also stupid persons who deleted the recovery partition and wanted to use it -.-

There are no more recovery cds since recovery is installed already to the HD just to enter the option (pressing F11 or something) before the system boots, but mine is not working... can you help me?

Last edited by Netooo; 12-13-2010 at 09:15 AM. Reason: Need to specify
Old 12-13-2010, 09:33 AM   #2
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Have you contacted Levono for support? I know that is not the answer you wanted to here, but, the recovery partition is not working. I have a little experience with their support. I worked for IBM for 32 years, and they should be able to help. It may mean you need to take the system for service, sometimes they might surprise you and provide voice service, and tell you if there is some magic they can help with. The type of service all depends what country you are in.
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Old 12-13-2010, 06:07 PM   #3
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Hello Netooo,

I've also a Thinkpad with recovery partition. First thing, camorri is right, you should contact the Lenovo support.

But be aware, if you once have installed Linux together with Windows as dualboot and you want to use the recovery function of the computer, it will recover the computer as it was at the beginning, with only Windows!

You may help yourself and create an image of the Windowsinstallation after installing Linux. Then you'll be able to recover Windows without compromising your Linux.

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Old 12-21-2010, 08:23 AM   #4
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Location: Guadalajara, Jalisco, Mexico
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Thumbs up

Ok, thanks, I didn't want to conact lenovo, I wanted to fix it myself, but all the googling and your answers make me realize all points to contact lenovo.

Thank you for helping me (it might sound like sarcasm, but it's not XD).


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