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Old 06-22-2019, 01:18 PM   #1
carlos.guzman
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Registered: Jun 2019
Location: Colombia
Distribution: Debian
Posts: 2

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Problem with Wifi in Laptop HP Pavilion 13 an0012la


Hello there,

I have a laptop HP pavilion 13 an0012la and I am trying to install Debian 9 stretch but I have problems with the wifi device. The laptop doesn't have ethernet card neither CD/DVD reader, so I did installation through usb using debian-9.9.0-amd64-xfce-CD-1. The debian installer could not find any driver for the Wireless card, then no mirror was configured during installation and only the basic system and xfce was installed.

The wireless device is Intel Wireless-AC 9461, I downloaded and installed the package firmware-iwlwifi from sid that has support for this device(https://wireless.wiki.kernel.org/en/...rivers/iwlwifi). Previously I tried also with package in stretch but it didn't work either.

Next are outputs for some commands.

Apparently iwlwifi is loaded:
Code:
> lsmod | grep iwl
iwlwifi               151552  0
cfg80211              589824  1 iwlwifi
The wireless adapter is listed but there is not kernel drive in use for it:
Code:
> lspci -nnk
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:3e34] (rev 0b)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:3ea0]
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
00:04.0 Signal processing controller [1180]: Intel Corporation Skylake Processor Thermal Subsystem [8086:1903] (rev 0b)
	Subsystem: Hewlett-Packard Company Skylake Processor Thermal Subsystem [103c:84c5]
	Kernel driver in use: proc_thermal
	Kernel modules: processor_thermal_device
00:12.0 Signal processing controller [1180]: Intel Corporation Device [8086:9df9] (rev 30)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
00:14.0 USB controller [0c03]: Intel Corporation Device [8086:9ded] (rev 30)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
	Kernel driver in use: xhci_hcd
	Kernel modules: xhci_pci
00:14.2 RAM memory [0500]: Intel Corporation Device [8086:9def] (rev 30)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
00:14.3 Network controller [0280]: Intel Corporation Device [8086:9df0] (rev 30)
	Subsystem: Intel Corporation Device [8086:0264]
00:15.0 Serial bus controller [0c80]: Intel Corporation Device [8086:9de8] (rev 30)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
00:16.0 Communication controller [0780]: Intel Corporation Device [8086:9de0] (rev 30)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
00:17.0 SATA controller [0106]: Intel Corporation Device [8086:9dd3] (rev 30)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
	Kernel driver in use: ahci
	Kernel modules: ahci
00:19.0 Serial bus controller [0c80]: Intel Corporation Device [8086:9dc5] (rev 30)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
00:1d.0 PCI bridge [0604]: Intel Corporation Device [8086:9db0] (rev f0)
	Kernel driver in use: pcieport
	Kernel modules: shpchp
00:1d.1 PCI bridge [0604]: Intel Corporation Device [8086:9db1] (rev f0)
	Kernel driver in use: pcieport
	Kernel modules: shpchp
00:1d.4 PCI bridge [0604]: Intel Corporation Device [8086:9db4] (rev f0)
	Kernel driver in use: pcieport
	Kernel modules: shpchp
00:1e.0 Communication controller [0780]: Intel Corporation Device [8086:9da8] (rev 30)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
00:1e.2 Serial bus controller [0c80]: Intel Corporation Device [8086:9daa] (rev 30)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:9d84] (rev 30)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
00:1f.3 Audio device [0403]: Intel Corporation Device [8086:9dc8] (rev 30)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:9da3] (rev 30)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
00:1f.5 Serial bus controller [0c80]: Intel Corporation Device [8086:9da4] (rev 30)
	Subsystem: Hewlett-Packard Company Device [103c:84c5]
07:00.0 Non-Volatile memory controller [0108]: Toshiba America Info Systems Device [1179:0113] (rev 01)
	Subsystem: Toshiba America Info Systems Device [1179:0001]
	Kernel driver in use: nvme
	Kernel modules: nvme
No response in this one:
Code:
> dmesg | grep iwl
Code:
> dmesg | grep Wireless
[    1.977267] Intel(R) Wireless WiFi driver for Linux
[    2.044391] input: HP Wireless hotkeys as /devices/virtual/input/input6
There is no wireless interface:
Code:
> ip address
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1
    link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
    inet 127.0.0.1/8 scope host lo
       valid_lft forever preferred_lft forever
    inet6 ::1/128 scope host 
       valid_lft forever preferred_lft forever
Code:
> iwconfig
lo  no wireless extensions.
Code:
> rfkill list all
After I installed firmware-iwlwifi, I used commands:

Code:
> modprobe -r iwlwifi
> modprobe iwlwifi
and I also installed firmware-linux but no success.

Could any one please give me some guide about what else I can try?

Thanks.
 
Old 06-24-2019, 03:21 PM   #2
michaelk
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The wireless adapter is a AC 9560. From your posted link the support is for kernels 4.14+ and the default for debian 9 is something like 4.5.

You need to update the kernel.
 
Old 06-24-2019, 06:24 PM   #3
Timothy Miller
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Registered: Feb 2003
Location: Arizona, USA
Distribution: Debian, KDE Neon, Arch, Fedora
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Yup, you need the backports kernel for that. Quite new, basically the 3165 replacement based on the newer 9260/9560 cards. As mentioned, 4.14+ required, stretch has 4.9
 
Old 07-02-2019, 06:07 PM   #4
carlos.guzman
LQ Newbie
 
Registered: Jun 2019
Location: Colombia
Distribution: Debian
Posts: 2

Original Poster
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Thank you guys, I updated the kernel and it works now
 
  


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