No booting device found dell i7

yancek · 03-25-2023, 04:18 AM

Quote:

No booting device found

An obvious possibility that I don't see mentioned thus far is a bad drive or bad connectors to the drive. Had this exact error on a one month old laptop several years ago and after attempting to diagnose and contacting the manufacturer whose representative tried the same, I was asked to send the laptop to them. They eventually found a bad connector on the system board. Laptop was under warranty so was replaced. Check your BIOS to see if there is any reference to the internal drive.

beachboy2 · 03-25-2023, 04:32 AM

yancek makes a good point about the HDD or its connection to the board.

With the Ubuntu bootable drive inserted into the Dell, switch on and immediately keep tapping F12.

Please send a photo of what is shown (hopefully a Boot Menu screen).

If no progress is made, the only solution may be to open up the Dell very carefully and clean the contacts on the M.2 drive or have the drive tested:

https://www.ifixit.com/Guide/Dell+XP...lacement/76058

If you do not wish to risk damaging your laptop, it may be safer to find somebody who specialises in this sort of work.

poojasaxena · 03-26-2023, 01:43 AM

sorry, was trying to write on mobile, and got messed up with 2 page occurrence here. The relevant post is 19 from my side.

poojasaxena · 03-26-2023, 04:11 AM

Quote:

Originally Posted by beachboy2

poojasaxena,

In post #7 you said:

In post #12 you say:

I am confused by this Dell's behaviour. It only appears to see the 16GB Ubuntu installation drive and not the main hard drive.

Hi there,
Thanks for still keeping up with me.
Yes, the DELL behavior is unconsistent, let me summarize it once again.
1. Yes, it showed me the reasonable 'Boot Menu' sometimes when I press f12, please find the picture1 and picture2 in [1]. Firstly it showed me the picture:1 and then choosing the 'UEM1 VerbatStore Partition1' took me to Picture2
* it never showed me the option of 'uef1 USB hdd' option in 'Boot Menu' so far.
* When I proceed with the option of 'Try and Install Ubuntu', I ended up getting stuck at Picture3, basically here it complains there is no /root/, but I can not access/create any partition, since it shows only the 14 GB of my USB stick and harddisk partition is not shown ever. This is the maximum I could go so far.
3. If I dont press f12, it does not show me the 'Boot Menu' and ended up showing the Picture4 in [1].

My questions to experts here:
1. If it does not show the hard disk partition, does it mean its damaged? Is there any way that I could access it?
2. What does these errors means, it always shows them when I choose 'Try and install Ubuntu' from the boot-menu

Code:

X86/cpu: SGX disabled by BIOS
USB 1-1: device descriptor read/64, error -71
USB 1-1: device not accepting address  4, error -71
USB 1-1: device not accepting address 5, error -71
USB usb1-port1: unable to enumerate USB device

sorry I could not share the images as attachment, the size were still too big and the website complained, though I compressed it good enough.
[1] https://drive.google.com/drive/folde...usp=share_link

poojasaxena · 03-26-2023, 07:22 AM

Quote:

Originally Posted by beachboy2

yancek makes a good point about the HDD or its connection to the board.

With the Ubuntu bootable drive inserted into the Dell, switch on and immediately keep tapping F12.

Please send a photo of what is shown (hopefully a Boot Menu screen).

If no progress is made, the only solution may be to open up the Dell very carefully and clean the contacts on the M.2 drive or have the drive tested:

https://www.ifixit.com/Guide/Dell+XP...lacement/76058

If you do not wish to risk damaging your laptop, it may be safer to find somebody who specialises in this sort of work.

Thanks for the link, guess that's my last hope. Please find the post:19 from my end with all relevant pictures.

poojasaxena · 03-26-2023, 07:23 AM

Quote:

Originally Posted by yancek

An obvious possibility that I don't see mentioned thus far is a bad drive or bad connectors to the drive. Had this exact error on a one month old laptop several years ago and after attempting to diagnose and contacting the manufacturer whose representative tried the same, I was asked to send the laptop to them. They eventually found a bad connector on the system board. Laptop was under warranty so was replaced. Check your BIOS to see if there is any reference to the internal drive.

Thanks for the info, mine is definitely too old to be in warranty, brought in 2018. Definitely good to know though..

beachboy2 · 03-26-2023, 08:50 AM

poojasaxena,

Judging by picture #4 on Google Drive, your M.2 SSD has either failed or its connection to the board is poor.

A specialist is needed to open up the laptop and test/replace the M.2 SSD.

poojasaxena · 03-26-2023, 10:20 AM

Quote:

Originally Posted by beachboy2

poojasaxena,

Judging by picture #4 on Google Drive, your M.2 SSD has either failed or its connection to the board is poor.

A specialist is needed to open up the laptop and test/replace the M.2 SSD.

Thank you for your patience with me and confirming the diagnosis with my laptop.

beachboy2 · 03-26-2023, 10:34 AM

poojasaxena,

No problem.

I hope you get it fixed quickly.

poojasaxena · 03-28-2023, 11:43 AM

Dear all,
Many thanks for your help.

One last question that I am taking courage to ask, which laptop (brand/model) do you recommend that comes with Ubuntu OS?

I'm totally aware of the fact that this has nothing to do with this thread, taking my chance to know expert opinion

Greetings

beachboy2 · 03-28-2023, 11:58 AM

poojasaxena,

There is no need to buy a laptop with a Linux distro already installed.

Just get hold of a decent quality used laptop such as a Lenovo T440S with 8GB of RAM, an Intel i5 cpu and preferably a 256GB SSD, then install whichever distro you prefer.

Good luck!

poojasaxena · 04-17-2023, 06:59 AM

Quote:

Originally Posted by beachboy2

poojasaxena,

Judging by picture #4 on Google Drive, your M.2 SSD has either failed or its connection to the board is poor.

A specialist is needed to open up the laptop and test/replace the M.2 SSD.

Hi there,
There has been new updates that I would like to share.
Luckily i got the right tool to open my laptop, so basically I took out the SSD and tested on other spare laptop, surprisingly it got detected there, which confirms that it is not the fault of hard disk. Besides, the connection felt pretty tight, definitely do not have any proper tool to test that, but yeah installing on spare laptop is a kind of test that its not hard-disk.

So yes, in the end, I am going to buy a new laptop and would install Ubuntu OS by myself. Still it is annoying not to know what went wrong with DELL one.