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Linux - Laptop and Netbook Having a problem installing or configuring Linux on your laptop? Need help running Linux on your netbook? This forum is for you. This forum is for any topics relating to Linux and either traditional laptops or netbooks (such as the Asus EEE PC, Everex CloudBook or MSI Wind).


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Old 10-29-2004, 10:11 AM   #1
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ibm linux support

My question is does ibm tech support support linux?Does anyone have a ibm thinkpad and i just got a ibm thinkpad r50e.

Does this mean they support linux if you hadhad windows on the lapopt and put linux on it?

Where can I get technical support specifically for Linux™ software?
For technical support please call the IBM Software Support Group at 1-800-237-5511 and remember that Linux™ is Unix based.
Old 10-29-2004, 11:12 AM   #2
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I think from IBM's point of view they probably will only support the laptop in the state it was when you took it out of it's box. Since Linux wasn't part of the package deal I think you'll find that you're working outside of warranty (in case it would be under warranty. if it isn't, then that statement goes out the window(s) )
And as far as IBM's Linux support goes.. perhaps that's only for their server based solutions, but I could be mistaking about that ofcourse.

If you want technical support for Linux, you're probably better off contacting the makers of your distribution. E.g. if you got Mandrake, go to Mandrake. SuSe? go to SuSe. Etc.
Or, hang around here and ask around for solutions to your Linux problems
Old 10-29-2004, 11:53 AM   #3
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Yeah.. you got all you linux tech support right here on LQ...

IBM does support linux on servers I know... I'm not sure about notebooks... I guess the easy way to answer your question... would be to CALL THE NUMBER AND ASK!!

Old 10-29-2004, 12:41 PM   #4
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As far as IBM's support for Linux goes via the Remote ThinkPad support it is pretty much non existant. That does not mean that you can't get any. The stance that IBM takes is that the warranty on the machine is for hardware only. Within the first 30 days of purchase you can get what is called UAR support of Up and Running support which deals with the software. What that means is that if you are having a problem with any of the preinstalled software whether it be Norton's or IBM proprietary then the problem is covered. Anything out of the first 30 days is subject to a $35.00 HelpWare charge. Any software support is covered under HelpWare.

Now the possibility to get Linux support is possible if there is a technician on duty that has Linux knowledge and is willing to take the time to handle the call. The problem with IBM's stance on software support is that it really only deals with the preinstalled OS. Any other OS is not supported. But like I said if there is a tech on duty willing to help with a Linux issue it can be handled at the normal cost of HelpWare $35.00. For any Linux support you would be better off calling during the day time hours and calling 1 800 932 0465. There are two call centers here in Atlanta and that number reaches the one with how shall I put this....ummm....more knowledgable techs. If you call at night there isn't anyone that knows Linux besides me and I am just learning

Like stated earlier you would better off coming here and to Google. No need to pay the cash when you can get the answers for free if you look hard enough. Believe me tha's how I would find the answer to any question if you called me

Last edited by Glas; 10-29-2004 at 12:44 PM.
Old 10-29-2004, 10:13 PM   #5
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I found a person that know linux in the yahoo chat room.Come here is help to

Old 10-30-2004, 04:40 AM   #6
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I would assume that IBM's Linux support is mainly for their Linux-servers, not their laptops. Besides this forum (...) there is a mailinglist specifically for Linux on IBM ThinkPads:

There are a lot of people there that probably can help you with any problems related to Linux on ThinkPads (general Linux Qs are better suited on this forum). There are also some IBM people on that list but they are mostly quiet.



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