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Dan Suson 11-24-2021 11:09 PM

Hardware problems on new Dell XPS 17 9710
 
I recently purchased a new Dell XPS 17 9710 laptop. I have installed my 2021 version of slackware64-current, with a kernel version of 5.10.9. I thought everything was going well, but then started having hardware problems. So far, I can't get the networking card to work and there is no audio. I have a limited time to decide whether to return the laptop, so I can't take too long to track down these problems.

The laptop is equipped with an Intel Killer AX1650 NIC. When I check in dmesg, I see a stream of errors saying

Code:

iwlwifi 0000:00:14:3: Direct firmware load for (efault)##.ucode failed with error -2
where ## is a number that counts down from 128 to 0. Everything that I could find about this says that this NIC should be getting recognized as of kernel version 5.2. The only suggestion is backporting iwlwifi to an older kernel version.

Similarly, the audio card is Realtek ALC711-CG. The only things that I found were for non-Slackware Linux flavors, and they talked about recompiling the kernel.

If anyone has any experience in setting this laptop up using Slackware that will help with this, please let me know!

aus9 11-25-2021 11:49 PM

until you get a better reply....based on this reply to a similar firmware issue
https://www.linuxquestions.org/quest...6/#post6008234

I would suggest,,,,download a non-slackware distro examples can be found at distrowatch.com
I am not sure if you are averse to systemd or not distros that tend to include non-free firmware would be a good option.

I have not bothered to look at your sound device.

in the meantime you may like to post your specs for those devices and research them

Code:

lspci -vvv
only post the snippets for your sound and network device please

Dan Suson 11-27-2021 02:09 PM

Quote:

Originally Posted by aus9 (Post 6304376)
until you get a better reply....based on this reply to a similar firmware issue
https://www.linuxquestions.org/quest...6/#post6008234

I would suggest,,,,download a non-slackware distro examples can be found at distrowatch.com
I am not sure if you are averse to systemd or not distros that tend to include non-free firmware would be a good option.

I'm not sure I understand your suggestion. Are you recommending switching from slackware to a different distribution, or just use a non-slackware package to address the problem? If the former, is there something about the slackware-current tree that keeps it from resolving this problem?

Quote:

in the meantime you may like to post your specs for those devices and research them

Code:

lspci -vvv
only post the snippets for your sound and network device please
Again, I'm not sure that I understand your suggestion. I've been researching them. Do you mean post the snippets so that others can post suggestions as well?

Sorry for the questions. Just not quite sure I understand where you think I should go with this.

Dan

biker_rat 11-28-2021 11:23 AM

If you have a bleeding edge laptop, why are you not using 5.15.4 kernel?

Dan Suson 11-28-2021 11:15 PM

Quote:

Originally Posted by biker_rat (Post 6304971)
If you have a bleeding edge laptop, why are you not using 5.15.4 kernel?

A couple of reasons. First, I didn't expect this to be a bleeding edge laptop. Second, I require stability more than bleeding edge, so I typically only do major upgrades (which includes kernel upgrades) a couple of times a year. I am about to do one of these upgrades. Do you know if the 5.15.4 kernel resolves this problem? Given that the issue with the Killer NIC were reportedly resolved back with the 5.2 kernel, I was surprised to run into this at 5.10!

biker_rat 11-30-2021 09:40 AM

I don't know whether it is resolved in 5.15.x, but relative to linux development , your laptop is very new hardware. You do know it is trivial to install both 5.10.x & 5.15.x simultaneously and switch back and forth for testing to see which works best for you?

Dan Suson 12-13-2021 11:01 PM

After doing some more research I found that the AX 1650 just isn't supported. I returned the Dell laptop as a result. I purchased a Razer laptop with the AX 210 chip. As far as I could tell prior to purchasing this laptop, all of the hardware is supported by Linux. However, I'm still not getting onto the network with the AX 210 chip. When I run ifconfig I get the following output:

Code:

root@darstar# ifconfig
lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536
        inet 127.0.0.1 netmask 255.0.0.0
        inet6 ::1 prefixlen 128 scopeid 0x10<host>
        loop  txqueuelen 1000 (Local loopback)
        RX packets 2 bytes 140 (140.0 B)
        RX errors 0 dropped 0 overruns 0 frame 0
        TX packets 2 bytes 140 (140.0 B)
        TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

wlan0: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500
        ether 5a:07:2f:dd:0b:e8 txqueuelen 1000 (Ethernet)
        RX packets 0 bytes 0 (0.0 B)
        RX errors 0 dropped 0 overruns 0 frame 0
        TX packets 0 bytes 0 (0.0 B)
        TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

However, when I check dmesg, I don't find anything

Code:

root@darkstar# dmesg | grep iwlwifi
root@darkstar#

The iwlwifi module is loaded

Code:

root@darkstar# lsmod | grep iwlwifi
iwlwifi                290816  1 iwlmvm
cfg80211              958464  3 iwlmvm,iwlwifi,mac80211

and the correct firmware (according to Intel), iwlwifi-ty-a0-gf-a0-59.ucode, is is the /lib/firmware directory. I'm still trying to research options but would also appreciate ideas.

P.S. Since this no longer applies to the Dell laptop, please let me know if I should close this thread and start a new one.

Dan Suson 12-14-2021 09:41 PM

Update
 
I upgraded to the latest version of Slackware-current and installed it. Now I am getting on the network with the laptop. Thank you all for the help. I will mark this thread as solved


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