[SOLVED] Dell Vostro 14-5480 running Debian 11 bullseye does not shut down

edantas9 · 08-31-2021, 07:20 PM

My Debian bullseye (64-bit) does not shut down my Dell Vostro 14-5480. When I select "Shut Down..." from the menu, the screen freezes but the power button remains lit and fan keeps working. Only after I hold down the power button for some seconds, it actually shuts down fully... If I use the commands "poweroff" or "shutdown -h now" the same thing happens.
I have already tried to change grub (adding acpi=force or apm=poweroff), and I do not want to disable acpi (acpi=off).

The last record on the screen is
"ACPI: Preparing to enter system sleep state S5"
"reboot: Power down"

My UEFI/BIOS is updated (vA08) and my system is:
OS: Debian GNU/Linux 11 (bullseye) x86_64
Host: Vostro 14-5480 A08
Kernel: 5.10.0-8-amd64
Shell: bash 5.1.4
DE: GNOME 3.38.4
CPU: Intel i5-5200U (4) @ 2.700GHz
GPU: NVIDIA GeForce 830M
GPU: Intel HD Graphics 5500
Memory: 1891MiB / 3843MiB
Display: x11 server: X.Org 1.20.11 driver: loaded: modesetting,nvidia unloaded: fbdev,nouveau,vesa

Does anyone have an idea about how to solve this problem?
ps: I tried change from x11 to Wayland to make some tests, but I think because I am using GPU NVIDIA, the Xorg server cannot be changed.

evo2 · 09-02-2021, 09:19 PM

Hi,

since I don't know what the gui is acutally doing is probably best to check if it works correctly at a lower level. So, as root (or with sudo) please try:

Code:

systemctl poweroff

Evo2.

edantas9 · 09-03-2021, 03:25 PM

Hello evo2,

Thanks for your suggestion. I tried today to use "sudo systemctl poweroff", but the result was the same of other commands. The screen freezes after the messages:
"ACPI: Preparing to enter system sleep state S5"
"reboot: Power down"

I suspect that the cause is something related to ACPI.

edantas9 · 10-10-2021, 01:47 PM

I found out the solution for this problem, and I'll post here to help anyone that is with the same. The system does not shutdown because a loaded daemon (nvidia-persistenced) prevent it. Therefore, I made a script in this pathway: /etc/rc0.d/K01shutdown. It contain these instructions:

#!/bin/bash
echo "Shutting down the computer..."
kill $(ps aux | grep nvidia-persistenced | grep -v grep | awk '{print $2}')

Next I gave permission to be executed:
sudo chmod 755 K01shutdown

After that, it is possible to shutdown normally, and the problem is solved.

Thanks to everyone for help me

shruggy · 10-10-2021, 01:57 PM

Quote:

Originally Posted by edantas9

kill $(ps aux | grep nvidia-persistenced | grep -v grep | awk '{print $2}')

This would be easier with killall or pkill:

Code:

killall nvidia-persistenced

or

Code:

pkill nvidia-persistenced