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Linux - Laptop and Netbook Having a problem installing or configuring Linux on your laptop? Need help running Linux on your netbook? This forum is for you. This forum is for any topics relating to Linux and either traditional laptops or netbooks (such as the Asus EEE PC, Everex CloudBook or MSI Wind).

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Old 03-20-2018, 08:22 PM   #1
elytron
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Arrow Boots to Black/Blank Screen - Dell Laptop - Mint 18.3


Every thing works on my Linux Mint 18.3 install, until I do the software update. Then I experience a black screen after it boots. I think it's some kind of Kernel issue. When I boot an older kernel with grub menu, I get to login screen just fine. Am using Mint Cinnamon, but also have the issue on Ubuntu-MATE 18.04 beta-1 amd64. Kind of worried I won't be able to use my favorite Linux distro, Mint Cinnamon when version 19 is released.

My System Spec:

Dell 3452 laptop

Intel Pentium N3700 CPU
4GB Memory
Samsung 850 Evo 500GB SSD (An upgrade)
Intel 8260 Wireless (An upgrade)
14 inch screen

If you require more software/hardware info, please let me know how to retrieve it.

Boots to black screen on 4.13.0-37, but version 4.4.0-116 does work.
 
Old 03-20-2018, 09:55 PM   #2
ferrari
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Same issue reported here with similar 3552 model...kernel (graphics driver) related...
https://forums.linuxmint.com/viewtopic.php?t=226527
Post #2 describes same problem with 3452 model as well. You should share your graphics chipset details. The 'nomodeset' boot option in the grub configuration should allow you to get a basic graphical environment at least.
 
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Old 03-20-2018, 10:07 PM   #3
ferrari
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Another thread...
https://forums.linuxmint.com/viewtop...15965#p1219964
 
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Old 03-20-2018, 10:13 PM   #4
ferrari
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Just in case this ArchLinux wiki page is useful...
https://wiki.archlinux.org/index.php...d-line_options
 
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Old 03-21-2018, 03:06 AM   #5
elytron
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Quote:
Originally Posted by ferrari View Post
Same issue reported here with similar 3552 model...kernel (graphics driver) related...
https://forums.linuxmint.com/viewtopic.php?t=226527
Post #2 describes same problem with 3452 model as well. You should share your graphics chipset details. The 'nomodeset' boot option in the grub configuration should allow you to get a basic graphical environment at least.
Hello and thank you,

Graphics info:

Vendor: Intel Open Source Technology Center
Renderer: Mesa DRI Intel HD Graphics 405 (Braswell)
Version: 3.0 Mesa 17.2.8

I don't know how to use the 'nomodeset' boot option. (Where to enter it, what to do with it, even what it does)

My laptop is functioning with the older Kernel. So for now I can continue to use my current Linux Mint install. Was looking forward to Linux Mint 19 though. Sorry I am kind of confused right now. It's late so I will come back tomorrow. Will also take a closer look at those threads you linked to.
 
Old 03-21-2018, 03:37 AM   #6
ferrari
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Quote:
I don't know how to use the 'nomodeset' boot option. (Where to enter it, what to do with it, even what it does)
It would only be a workaround in any case. This boot parameter prevents the kernel loading the KMS (kernel mode-setting) graphics driver at boot, and instead a basic frame-buffer driver is loaded instead.

https://community.linuxmint.com/tutorial/view/842

Here's how to add it permanently via an edit to /etc/default/grub...
https://forums.linuxmint.com/viewtopic.php?t=136450

Quote:
My laptop is functioning with the older Kernel. So for now I can continue to use my current Linux Mint install. Was looking forward to Linux Mint 19 though. Sorry I am kind of confused right now
Yes. It only seems to have become a problem for some Intel chipsets after kernel 4.2.x from what I've read so far. It may be easiest for now to stay with an older distro using an older kernel, and consider replacing the hardware when you can afford it perhaps.
 
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Old 05-18-2018, 07:12 AM   #7
mike_banyard
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A Solution

I had the same issue and went through all the articles and the solution for me was to change the BIOS Boot Options.

I kept UEFI boot but disabled "load legacy ROM" - the warnings that this may stop your system loading made me reluctant to try this but it cured it.

Root cause I leave to someone else who knows the details better.
 
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Old 05-18-2018, 09:00 PM   #8
elytron
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Today I upgraded my Linux Kernel to see what would happen. Thinking maybe it had been fixed in an update by now. I used Mint's update manager to install version 4.15.0-20

So far I have had two successful boots and one blank screen. This issue confuses me. Have yet to try changing any BIOS settings. UEFI mode and secure boot are enabled on my machine. Did install a Dell BIOS update recently though.

Results of the "inxi -Fxz" commmand, when run from terminal (System Info):

Code:
System:    Host: NOTEBOOK-03 Kernel: 4.15.0-20-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: Dell (portable) product: Inspiron 14-3452 v: 4.4.0
           Mobo: Dell model: 0GK6KJ v: A00
           Bios: Dell v: 4.4.0 date: 03/06/2018
CPU:       Quad core Intel Pentium N3700 (-MCP-) cache: 1024 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 12800
           clock speeds: max: 2400 MHz 1: 1283 MHz 2: 1236 MHz 3: 500 MHz
           4: 500 MHz
Graphics:  Card: Intel Device 22b1 bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.00hz
           GLX Renderer: Mesa DRI Intel HD Graphics 405 (Braswell)
           GLX Version: 3.0 Mesa 17.2.8 Direct Rendering: Yes
Audio:     Card Intel Device 2284 driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.15.0-20-generic
Network:   Card: Intel Wireless 8260 driver: iwlwifi bus-ID: 01:00.0
           IF: wlp1s0 state: up mac: <filter>
Drives:    HDD Total Size: 500.1GB (7.5% used)
           ID-1: /dev/sda model: Samsung_SSD_850 size: 500.1GB
Partition: ID-1: / size: 454G used: 32G (8%) fs: ext4 dev: /dev/sda2
           ID-2: swap-1 size: 4.20GB used: 0.00GB (0%) fs: swap dev: /dev/sda3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 45.0C mobo: 33.0C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 193 Uptime: 54 min Memory: 1058.0/3856.8MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35

I have another thread concerning this issue, over on Linux Mint Forums.
 
Old 05-21-2018, 11:38 PM   #9
AwesomeMachine
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You had three bootups, 2 successful and 1 not. What order were those?
 
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Old 05-23-2018, 06:39 PM   #10
elytron
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Quote:
Originally Posted by AwesomeMachine View Post
You had three bootups, 2 successful and 1 not. What order were those?
I think the second one was blank. Since then I have had more successful boots, with the occasional black/blank screen. This morning I had two unsuccessful boots before it would work. When it's boots black I hold down the power button and try again until success.
 
Old 05-27-2018, 05:19 PM   #11
AwesomeMachine
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This is starting to sound like intermittent hardware failure. Maybe try the latest Intel graphics drivers from the Intel site.
 
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Old 06-01-2018, 12:54 AM   #12
elytron
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A few days ago I did a fresh install of Mint 18.3 Cinnamon. So far I have yet to have a black screen. Even after I applied all the system updates. May not have been a hardware failure, but will continue to use the new install on this laptop. To see if it happens again.
 
Old 06-01-2018, 03:28 PM   #13
jefro
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Issue with KMS???
 
  


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