Usb ports not working

yb99 · 03-07-2010, 05:06 PM

Hi,

I've installed Debian Lenny on a Fujitsu Amilo L7310GW, and everything works well, except for the usb ports. Anything plugged into them doesn't register at all. If I plug in my usb pendrive with the light then the light comes on for a moment and then nothing.

I started up Knoppix 6.2 from the same pendrive, and it starts to boot, right up to where you can choose the OS and options, and then a bit further but then it fails because I suppose enough of the OS has been bootstrapped to use it's own usb facilities.

I've looked at the logs, dmesg/syslog/messages/debug, and also got some output from lsusb but I can't see what could be the problem.

If anyone has any insight, then please let me know. Any help is much appreciated.

yb

camorri · 03-08-2010, 09:12 AM

Here is a good reference. -->http://www.linux-usb.org/USB-guide/book1.html

Open a konsole and as root run the command 'lsmod | grep usb' and post the results. I want to see if you have the basic modules loaded. You should see something like this:

Quote:

lsmod | grep usb
usblp 15024 0
usbcore 219444 4 usblp,ehci_hcd,ohci_hcd

If you run the command 'lsusb' with at least one device plugged in, do you get any output?

It will look something like this, if you are seeing the devices:

Quote:

lsusb
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 04f9:0028 Brother Industries, Ltd Printer
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

yb99 · 03-08-2010, 07:58 PM

I've put the full output below, but the grepped output is:

No power switching (usb 1.0)
No power switching (usb 1.0)
No power switching (usb 1.0)
No power switching (usb 1.0)

In the full output I get some of the output you mentioned, but not all.

I'm reading the info from the link, quite interesting so far, by the end I expect to be a usb master!

full lsusb output

Quote:

Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 0 Full speed (or root) hub
bMaxPacketSize0 64
idVendor 0x1d6b Linux Foundation
idProduct 0x0002 2.0 root hub
bcdDevice 2.06
iManufacturer 3 Linux 2.6.26-2-686 ehci_hcd
iProduct 2 EHCI Host Controller
iSerial 1 0000:00:10.3
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0004 1x 4 bytes
bInterval 12
Hub Descriptor:
bLength 9
bDescriptorType 41
nNbrPorts 6
wHubCharacteristic 0x000a
No power switching (usb 1.0)
Per-port overcurrent protection
bPwrOn2PwrGood 10 * 2 milli seconds
bHubContrCurrent 0 milli Ampere
DeviceRemovable 0x00
PortPwrCtrlMask 0xff
Hub Port Status:
Port 1: 0000.0100 power
Port 2: 0000.0100 power
Port 3: 0000.0100 power
Port 4: 0000.0100 power
Port 5: 0000.0100 power
Port 6: 0000.0100 power
Device Status: 0x0003
Self Powered
Remote Wakeup Enabled

Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 1.10
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 0 Full speed (or root) hub
bMaxPacketSize0 64
idVendor 0x1d6b Linux Foundation
idProduct 0x0001 1.1 root hub
bcdDevice 2.06
iManufacturer 3 Linux 2.6.26-2-686 uhci_hcd
iProduct 2 UHCI Host Controller
iSerial 1 0000:00:10.2
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0002 1x 2 bytes
bInterval 255
Hub Descriptor:
bLength 9
bDescriptorType 41
nNbrPorts 2
wHubCharacteristic 0x000a
No power switching (usb 1.0)
Per-port overcurrent protection
bPwrOn2PwrGood 1 * 2 milli seconds
bHubContrCurrent 0 milli Ampere
DeviceRemovable 0x00
PortPwrCtrlMask 0xff
Hub Port Status:
Port 1: 0000.0100 power
Port 2: 0000.0100 power
Device Status: 0x0003
Self Powered
Remote Wakeup Enabled

Bus 002 Device 002: ID 090c:1000 Feiya Technology Corp. Flash Drive
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x090c Feiya Technology Corp.
idProduct 0x1000 Flash Drive
bcdDevice 30.00
iManufacturer 1 USB
iProduct 2 DISK Pro
iSerial 3 AA04012746830
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 32
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0x80
(Bus Powered)
MaxPower 100mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk (Zip)
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0040 1x 64 bytes
bInterval 255
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0040 1x 64 bytes
bInterval 255
Device Qualifier (for other device speed):
bLength 10
bDescriptorType 6
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
bNumConfigurations 1
Device Status: 0x0000
(Bus Powered)

Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 1.10
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 0 Full speed (or root) hub
bMaxPacketSize0 64
idVendor 0x1d6b Linux Foundation
idProduct 0x0001 1.1 root hub
bcdDevice 2.06
iManufacturer 3 Linux 2.6.26-2-686 uhci_hcd
iProduct 2 UHCI Host Controller
iSerial 1 0000:00:10.1
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0002 1x 2 bytes
bInterval 255
Hub Descriptor:
bLength 9
bDescriptorType 41
nNbrPorts 2
wHubCharacteristic 0x000a
No power switching (usb 1.0)
Per-port overcurrent protection
bPwrOn2PwrGood 1 * 2 milli seconds
bHubContrCurrent 0 milli Ampere
DeviceRemovable 0x00
PortPwrCtrlMask 0xff
Hub Port Status:
Port 1: 0000.0103 power enable connect
Port 2: 0000.0100 power
Device Status: 0x0003
Self Powered
Remote Wakeup Enabled

Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 1.10
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 0 Full speed (or root) hub
bMaxPacketSize0 64
idVendor 0x1d6b Linux Foundation
idProduct 0x0001 1.1 root hub
bcdDevice 2.06
iManufacturer 3 Linux 2.6.26-2-686 uhci_hcd
iProduct 2 UHCI Host Controller
iSerial 1 0000:00:10.0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0002 1x 2 bytes
bInterval 255
Hub Descriptor:
bLength 9
bDescriptorType 41
nNbrPorts 2
wHubCharacteristic 0x000a
No power switching (usb 1.0)
Per-port overcurrent protection
bPwrOn2PwrGood 1 * 2 milli seconds
bHubContrCurrent 0 milli Ampere
DeviceRemovable 0x00
PortPwrCtrlMask 0xff
Hub Port Status:
Port 1: 0000.0100 power
Port 2: 0000.0100 power
Device Status: 0x0003
Self Powered
Remote Wakeup Enabled

camorri · 03-09-2010, 09:26 AM

This is USB 1.0 controller. Did you have any devices plugged when you ran the command? Was there any output from the lsmod command?

If not, then you do not have any USB support, unless it's in your kernel.

yb99 · 03-09-2010, 06:17 PM

Thanks for the replies.

I ran lsmod and got this output for the usb stuff:

Quote:

Module Size Used by

ehci_hcd 28428 0
uhci_hcd 18672 0
usbcore 118192 3 ehci_hcd, uhci_hcd

I also added 'pci=noacpi' to the boot options on a hunch, due to the IRQ stuff in the logs, and it booted up and the usb ports worked. But, lots of other things like the wireless card had stopped working.

Quote:

Mar 1 21:55:29 cl1 kernel: [ 0.000000] ACPI: Local APIC address 0xfee00000
Mar 1 21:55:29 cl1 kernel: [ 0.000000] ACPI: IRQ0 used by override.
Mar 1 21:55:29 cl1 kernel: [ 0.000000] ACPI: IRQ2 used by override.
Mar 1 21:55:29 cl1 kernel: [ 0.000000] ACPI: IRQ9 used by override.
Mar 1 21:55:29 cl1 kernel: [ 0.160010] ACPI: EC: Look up EC in DSDT
Mar 1 21:55:29 cl1 kernel: [ 0.195089] ACPI: PCI Interrupt Routing Table [\_SB_.PCI0._PRT]
Mar 1 22:43:02 cl1 kernel: [ 0.000000] ACPI: Local APIC address 0xfee00000

I'm now looking into ACPI and IRQ... I'm not quite sure what I'm looking for though.

yb99

yb99 · 03-16-2010, 01:35 PM

After much research and attempting different things, I managed to come up with a solution. By adding the boot option "irqpoll" I got the usb ports and the wifi card to work at the same time.

For the record...

Try it with the one off boot options available at boot up time first.

To add it permanently to the boot options:

1. sudo cp /boot/grub/menu.lst /boot/grub/menu.lst.`date +~%b-%d-%Y~%T`
2. sudo nano /boot/grub/menu.lst
add irqpoll (with a space) to the end of the line beginning "# kopt="
3. sudo update-grub

The pages I found useful were:
https://help.ubuntu.com/community/Bo...20Installation
http://ubuntuforums.org/showthread.php?t=356269
http://koti.mbnet.fi/~keiky/misc/lin...ilo_linux.html
http://forums.gentoo.org/viewtopic.php?t=122145
http://tech.groups.yahoo.com/group/amilo/message/530

Thanks to everybody for their input, it is much appreciated. I certainly know more about usb ports now than I ever thought I would (or wanted to

)

Iain