Unable to locate wifi adapter on Pop!_OS

Kooki Kodes · 07-27-2021, 11:23 AM

Hello,

(*Note* I am a beginner and new to Linux) I have installed Pop!_OS on a different machine and it worked like a charm, which leads me to believe that this is a hardware or driver issue. Every tutorial I have followed has still been unsuccessful. I no longer know what to do. Any help would be greatly appreciated. Thank you ahead of time!

Here are my system specs

Code:

\System:    Kernel: 5.11.0-7620-generic x86_64 bits: 64 compiler: gcc v: 10.2.1 Desktop: GNOME 3.38.4 
           Distro: Pop!_OS 21.04 base: Ubuntu 21.04 Hirsute 
Machine:   Type: Desktop System: Micro-Star product: MS-7B93 v: 1.0 serial: <filter> 
           Mobo: Micro-Star model: MPG X570 GAMING PRO CARBON WIFI (MS-7B93) v: 1.0 serial: <filter> 
           UEFI: American Megatrends v: 1.60 date: 01/14/2020 
Battery:   Device-1: hidpp_battery_0 model: Logitech Wireless Mouse MX Master 3 charge: 55% (should be ignored) 
           status: Discharging 
CPU:       Info: 12-Core model: AMD Ryzen 9 3900X bits: 64 type: MT MCP arch: Zen 2 rev: 0 L2 cache: 6 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 199220 
           Speed: 4150 MHz min/max: N/A Core speeds (MHz): 1: 4150 2: 4150 3: 4150 4: 4150 5: 4150 6: 4150 7: 4150 
           8: 4150 9: 4150 10: 4150 11: 4150 12: 4150 13: 4150 14: 4150 15: 4150 16: 4150 17: 4150 18: 4150 19: 4150 
           20: 4150 21: 4150 22: 4150 23: 4150 24: 4150 
Graphics:  Device-1: NVIDIA TU102 [GeForce RTX 2080 Ti Rev. A] vendor: ASUSTeK driver: nvidia v: 470.57.02 
           bus ID: 2d:00.0 
           Display: x11 server: X.Org 1.20.11 driver: loaded: nvidia unloaded: fbdev,modesetting,nouveau,vesa resolution: 
           1: 2560x1440~60Hz 2: 2560x1440~60Hz 
           OpenGL: renderer: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2 v: 4.6.0 NVIDIA 470.57.02 direct render: Yes 
Audio:     Device-1: NVIDIA TU102 High Definition Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel bus ID: 2d:00.1 
           Device-2: Advanced Micro Devices [AMD] Starship/Matisse HD Audio vendor: Micro-Star MSI driver: snd_hda_intel 
           v: kernel bus ID: 2f:00.4 
           Device-3: Logitech HD Pro Webcam C920 type: USB driver: snd-usb-audio,uvcvideo bus ID: 7-4:3 
           Device-4: Focusrite-Novation Scarlett 2i4 USB type: USB driver: snd-usb-audio bus ID: 7-3:2 
           Sound Server: ALSA v: k5.11.0-7620-generic 
Network:   Device-1: Intel I211 Gigabit Network vendor: Micro-Star MSI driver: igb v: kernel port: d000 bus ID: 26:00.0 
           IF: enp38s0 state: down mac: <filter> 
           Device-2: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: d000 bus ID: 28:00.0 
           IF-ID-1: usb0 state: unknown speed: N/A duplex: N/A mac: <filter> 
Bluetooth: Device-1: Intel AX200 Bluetooth type: USB driver: btusb v: 0.8 bus ID: 1-4:2 
           Report: ID: hci0 state: up running bt-v: 3.0 lmp-v: 5.2 address: <filter> 
Drives:    Local Storage: total: 1.36 TiB used: 64.51 GiB (4.6%) 
           ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 500GB size: 465.76 GiB temp: 28.9 C 
           ID-2: /dev/sda vendor: Western Digital model: WD10EZEX-08WN4A0 size: 931.51 GiB 
Partition: ID-1: / size: 449.08 GiB used: 61.49 GiB (13.7%) fs: ext4 dev: /dev/dm-1 mapped: data-root 
           ID-2: /boot/efi size: 497 MiB used: 235 MiB (47.3%) fs: vfat dev: /dev/nvme0n1p1 
Swap:      ID-1: swap-1 type: partition size: 4 GiB used: 0 KiB (0.0%) dev: /dev/dm-2 mapped: cryptswap 
Sensors:   System Temperatures: cpu: 41.0 C mobo: N/A gpu: nvidia temp: 27 C 
           Fan Speeds (RPM): N/A gpu: nvidia fan: 23% 
Info:      Processes: 465 Uptime: 1m Memory: 31.37 GiB used: 2.05 GiB (6.5%) Init: systemd runlevel: 5 Compilers: 
           gcc: 10.3.0 Packages: 1834 Shell: Bash v: 5.1.4 inxi: 3.3.01

As you can see my network device for wifi is Intel Wi-Fi 6 Ax200. I have made sure the proper drivers are installed onto my firmware which according to Intel is: iwlwifi-cc-a0-46.ucode. If you need any more information, please let me know,

camorri · 07-28-2021, 01:36 PM

The Bluetooth is up and running. It's on the same card. That tells up the u-code is loaded and working.

What have you done to configure your Wi-Fi connection? What software have you used?

Kooki Kodes · 07-28-2021, 04:43 PM

To be honest,

I don't believe I've done anything to configure the wifi on my PC as I'm a bit new to Linux in general and didn't have to configure it on my other system. I'd love to know how and try anything and everything as it's a fresh new install. I wanted to add this as well, but I did update my systems bios which is running under UEFI. Thank you for participating in this post and I am open to any suggestions you have

!

frankbell · 07-28-2021, 09:15 PM

Quote:

Device-2: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: d000 bus ID: 28:00.0
IF-ID-1: usb0 state: unknown speed: N/A duplex: N/A mac: <filter>

This looks to me like it's the wirelss card. Here's some more about it. Per that article, it should work in POP! v. 20.10 (and, I would assume) later.

camorri · 07-30-2021, 05:23 AM

A little more information on your system could help. The first post tells us a lot, but not as much as I woudld like.

Is this a desktop, or a laptop? Make and model would help.

How is the WiFi card attached to the system? Is it an internal card that came with the system; or is it a USB device you added?

Could you open a terminal, and run the commands 'sudo lspci' and 'sudo lsusb' and post the results of each. This will tell us how the device is attached.

Generally, most linux distros supply a program called NetworkManager to control and configure a WiFi card. If you have never configured one, on other systems it is because you ran it in an insecure way. You were using DHCP to get an IP address form what ever router was visible to your system and not secured.

Tell us about how you expect the system to connect, do you have a router? If you can tell us more, we can direct you to get it going.