LinuxQuestions.org

LinuxQuestions.org (http://www.linuxquestions.org/questions/index.php)
-   Linux - Hardware (http://www.linuxquestions.org/questions/forumdisplay.php?f=18)
-   -   Sound stopped working on Mint 13, 64-bit w/Mate (http://www.linuxquestions.org/questions/showthread.php?t=4175449355)

lordr0ke 02-09-2013 07:44 PM

Sound stopped working on Mint 13, 64-bit w/Mate
 
I recently installed Mint 13 and everything was working great until I did an update through the update manager. Now my sound does not work in both my speakers and headphones. I removed pulseaudio and rebooted with no effect, so I've re-installed pulseaudio. I am at a loss when it comes to sound issues. Any help would be appreciated.

Here is my information
Code:

system info:
Linux craig-P5Q 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:39:51 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

Code:

sound card:
0 [Intel          ]: HDA-Intel - HDA Intel
                      HDA Intel at 0xf9ff8000 irq 44

Code:

lspci -v:
00:00.0 Host bridge: Intel Corporation 4 Series Chipset DRAM Controller (rev 02)
        Subsystem: ASUSTeK Computer Inc. Device 82d3
        Flags: bus master, fast devsel, latency 0
        Capabilities: <access denied>

00:01.0 PCI bridge: Intel Corporation 4 Series Chipset PCI Express Root Port (rev 02) (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0
        Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
        I/O behind bridge: 0000c000-0000cfff
        Memory behind bridge: fa000000-fe8fffff
        Prefetchable memory behind bridge: 00000000d0000000-00000000dfffffff
        Capabilities: <access denied>
        Kernel driver in use: pcieport
        Kernel modules: shpchp

00:1a.0 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #4 (prog-if 00 [UHCI])
        Subsystem: ASUSTeK Computer Inc. Device 82d4
        Flags: bus master, medium devsel, latency 0, IRQ 16
        I/O ports at b800 [size=32]
        Capabilities: <access denied>
        Kernel driver in use: uhci_hcd

00:1a.1 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #5 (prog-if 00 [UHCI])
        Subsystem: ASUSTeK Computer Inc. Device 82d4
        Flags: bus master, medium devsel, latency 0, IRQ 21
        I/O ports at b880 [size=32]
        Capabilities: <access denied>
        Kernel driver in use: uhci_hcd

00:1a.2 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #6 (prog-if 00 [UHCI])
        Subsystem: ASUSTeK Computer Inc. Device 82d4
        Flags: bus master, medium devsel, latency 0, IRQ 18
        I/O ports at bc00 [size=32]
        Capabilities: <access denied>
        Kernel driver in use: uhci_hcd

00:1a.7 USB controller: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller #2 (prog-if 20 [EHCI])
        Subsystem: ASUSTeK Computer Inc. Device 82d4
        Flags: bus master, medium devsel, latency 0, IRQ 18
        Memory at f9fffc00 (32-bit, non-prefetchable) [size=1K]
        Capabilities: <access denied>
        Kernel driver in use: ehci_hcd

00:1b.0 Audio device: Intel Corporation 82801JI (ICH10 Family) HD Audio Controller
        Subsystem: ASUSTeK Computer Inc. Device 82fe
        Flags: bus master, fast devsel, latency 0, IRQ 44
        Memory at f9ff8000 (64-bit, non-prefetchable) [size=16K]
        Capabilities: <access denied>
        Kernel driver in use: snd_hda_intel
        Kernel modules: snd-hda-intel

00:1c.0 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 1 (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0
        Bus: primary=00, secondary=04, subordinate=04, sec-latency=0
        I/O behind bridge: 00001000-00001fff
        Memory behind bridge: f0400000-f07fffff
        Prefetchable memory behind bridge: 00000000f8f00000-00000000f8ffffff
        Capabilities: <access denied>
        Kernel driver in use: pcieport
        Kernel modules: shpchp

00:1c.4 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 5 (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0
        Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
        I/O behind bridge: 0000e000-0000efff
        Memory behind bridge: fea00000-feafffff
        Prefetchable memory behind bridge: 00000000f0200000-00000000f03fffff
        Capabilities: <access denied>
        Kernel driver in use: pcieport
        Kernel modules: shpchp

00:1c.5 PCI bridge: Intel Corporation 82801JI (ICH10 Family) PCI Express Root Port 6 (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0
        Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
        I/O behind bridge: 0000d000-0000dfff
        Memory behind bridge: fe900000-fe9fffff
        Prefetchable memory behind bridge: 00000000f0000000-00000000f01fffff
        Capabilities: <access denied>
        Kernel driver in use: pcieport
        Kernel modules: shpchp

00:1d.0 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #1 (prog-if 00 [UHCI])
        Subsystem: ASUSTeK Computer Inc. Device 82d4
        Flags: bus master, medium devsel, latency 0, IRQ 23
        I/O ports at b080 [size=32]
        Capabilities: <access denied>
        Kernel driver in use: uhci_hcd

00:1d.1 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #2 (prog-if 00 [UHCI])
        Subsystem: ASUSTeK Computer Inc. Device 82d4
        Flags: bus master, medium devsel, latency 0, IRQ 19
        I/O ports at b400 [size=32]
        Capabilities: <access denied>
        Kernel driver in use: uhci_hcd

00:1d.2 USB controller: Intel Corporation 82801JI (ICH10 Family) USB UHCI Controller #3 (prog-if 00 [UHCI])
        Subsystem: ASUSTeK Computer Inc. Device 82d4
        Flags: bus master, medium devsel, latency 0, IRQ 18
        I/O ports at b480 [size=32]
        Capabilities: <access denied>
        Kernel driver in use: uhci_hcd

00:1d.7 USB controller: Intel Corporation 82801JI (ICH10 Family) USB2 EHCI Controller #1 (prog-if 20 [EHCI])
        Subsystem: ASUSTeK Computer Inc. Device 82d4
        Flags: bus master, medium devsel, latency 0, IRQ 23
        Memory at f9fff800 (32-bit, non-prefetchable) [size=1K]
        Capabilities: <access denied>
        Kernel driver in use: ehci_hcd

00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev 90) (prog-if 01 [Subtractive decode])
        Flags: bus master, fast devsel, latency 0
        Bus: primary=00, secondary=05, subordinate=05, sec-latency=32
        Memory behind bridge: feb00000-febfffff
        Capabilities: <access denied>

00:1f.0 ISA bridge: Intel Corporation 82801JIR (ICH10R) LPC Interface Controller
        Subsystem: ASUSTeK Computer Inc. Device 82d4
        Flags: bus master, medium devsel, latency 0
        Capabilities: <access denied>
        Kernel modules: iTCO_wdt

00:1f.2 IDE interface: Intel Corporation 82801JI (ICH10 Family) 4 port SATA IDE Controller #1 (prog-if 8f [Master SecP SecO PriP PriO])
        Subsystem: ASUSTeK Computer Inc. Device 82d4
        Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 19
        I/O ports at a000 [size=8]
        I/O ports at 9c00 [size=4]
        I/O ports at 9880 [size=8]
        I/O ports at 9800 [size=4]
        I/O ports at 9480 [size=16]
        I/O ports at 9400 [size=16]
        Capabilities: <access denied>
        Kernel driver in use: ata_piix

00:1f.3 SMBus: Intel Corporation 82801JI (ICH10 Family) SMBus Controller
        Subsystem: ASUSTeK Computer Inc. Device 82d4
        Flags: medium devsel, IRQ 15
        Memory at f9fff400 (64-bit, non-prefetchable) [size=256]
        I/O ports at 0400 [size=32]
        Kernel modules: i2c-i801

00:1f.5 IDE interface: Intel Corporation 82801JI (ICH10 Family) 2 port SATA IDE Controller #2 (prog-if 85 [Master SecO PriO])
        Subsystem: ASUSTeK Computer Inc. Device 82d4
        Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 19
        I/O ports at b000 [size=8]
        I/O ports at ac00 [size=4]
        I/O ports at a880 [size=8]
        I/O ports at a800 [size=4]
        I/O ports at a480 [size=16]
        I/O ports at a400 [size=16]
        Capabilities: <access denied>
        Kernel driver in use: ata_piix

01:00.0 VGA compatible controller: NVIDIA Corporation G94 [GeForce 9600 GT] (rev a1) (prog-if 00 [VGA controller])
        Subsystem: Micro-Star International Co., Ltd. Device 1270
        Flags: bus master, fast devsel, latency 0, IRQ 16
        Memory at fd000000 (32-bit, non-prefetchable) [size=16M]
        Memory at d0000000 (64-bit, prefetchable) [size=256M]
        Memory at fa000000 (64-bit, non-prefetchable) [size=32M]
        I/O ports at cc00 [size=128]
        [virtual] Expansion ROM at fe880000 [disabled] [size=512K]
        Capabilities: <access denied>
        Kernel driver in use: nvidia
        Kernel modules: nvidia, nvidia_current, nouveau, nvidiafb

02:00.0 Ethernet controller: Atheros Communications Inc. AR8121/AR8113/AR8114 Gigabit or Fast Ethernet (rev b0)
        Subsystem: ASUSTeK Computer Inc. Device 8226
        Flags: bus master, fast devsel, latency 0, IRQ 45
        Memory at fe9c0000 (64-bit, non-prefetchable) [size=256K]
        I/O ports at dc00 [size=128]
        Capabilities: <access denied>
        Kernel driver in use: ATL1E
        Kernel modules: atl1e

03:00.0 IDE interface: Marvell Technology Group Ltd. 88SE6121 SATA II Controller (rev b2) (prog-if 8f [Master SecP SecO PriP PriO])
        Subsystem: ASUSTeK Computer Inc. Device 82e0
        Flags: bus master, fast devsel, latency 0, IRQ 16
        I/O ports at ec00 [size=8]
        I/O ports at e880 [size=4]
        I/O ports at e800 [size=8]
        I/O ports at e480 [size=4]
        I/O ports at e400 [size=16]
        Memory at feaffc00 (32-bit, non-prefetchable) [size=1K]
        Capabilities: <access denied>
        Kernel driver in use: pata_marvell
        Kernel modules: pata_marvell

05:00.0 Network controller: Ralink corp. RT2561/RT61 802.11g PCI
        Subsystem: Ralink corp. EW-7108PCg
        Flags: bus master, slow devsel, latency 64, IRQ 16
        Memory at febf8000 (32-bit, non-prefetchable) [size=32K]
        Capabilities: <access denied>
        Kernel driver in use: rt61pci
        Kernel modules: rt61pci

05:03.0 FireWire (IEEE 1394): LSI Corporation FW322/323 (rev 70) (prog-if 10 [OHCI])
        Subsystem: ASUSTeK Computer Inc. IEEE 1394a Firewire Controller
        Flags: bus master, medium devsel, latency 64, IRQ 19
        Memory at febf7000 (32-bit, non-prefetchable) [size=4K]
        Capabilities: <access denied>
        Kernel driver in use: firewire_ohci
        Kernel modules: firewire-ohci

Code:

modinfo:
filename:      /lib/modules/3.2.0-23-generic/kernel/sound/pci/hda/snd-hda-intel.ko
description:    Intel HDA driver
license:        GPL
srcversion:    E9BB291A81F648652C216F8
alias:          pci:v00001022d*sv*sd*bc04sc03i00*
alias:          pci:v00001002d*sv*sd*bc04sc03i00*
alias:          pci:v000015ADd00001977sv*sd*bc*sc*i*
alias:          pci:v000017F3d00003010sv*sd*bc*sc*i*
alias:          pci:v00001102d00000009sv*sd*bc*sc*i*
alias:          pci:v00006549d00001200sv*sd*bc*sc*i*
alias:          pci:v000010DEd*sv*sd*bc04sc03i00*
alias:          pci:v000010B9d00005461sv*sd*bc*sc*i*
alias:          pci:v00001039d00007502sv*sd*bc*sc*i*
alias:          pci:v00001106d00003288sv*sd*bc*sc*i*
alias:          pci:v00001002d0000AA48sv*sd*bc*sc*i*
alias:          pci:v00001002d0000AA40sv*sd*bc*sc*i*
alias:          pci:v00001002d0000AA38sv*sd*bc*sc*i*
alias:          pci:v00001002d0000AA30sv*sd*bc*sc*i*
alias:          pci:v00001002d0000AA28sv*sd*bc*sc*i*
alias:          pci:v00001002d0000AA20sv*sd*bc*sc*i*
alias:          pci:v00001002d0000AA18sv*sd*bc*sc*i*
alias:          pci:v00001002d0000AA10sv*sd*bc*sc*i*
alias:          pci:v00001002d0000AA08sv*sd*bc*sc*i*
alias:          pci:v00001002d0000AA00sv*sd*bc*sc*i*
alias:          pci:v00001002d0000970Fsv*sd*bc*sc*i*
alias:          pci:v00001002d0000960Fsv*sd*bc*sc*i*
alias:          pci:v00001002d00007919sv*sd*bc*sc*i*
alias:          pci:v00001002d0000793Bsv*sd*bc*sc*i*
alias:          pci:v00001022d0000780Dsv*sd*bc*sc*i*
alias:          pci:v00001002d00004383sv*sd*bc*sc*i*
alias:          pci:v00001002d0000437Bsv*sd*bc*sc*i*
alias:          pci:v00008086d*sv*sd*bc04sc03i00*
alias:          pci:v00008086d00003A6Esv*sd*bc*sc*i*
alias:          pci:v00008086d00003A3Esv*sd*bc*sc*i*
alias:          pci:v00008086d0000293Fsv*sd*bc*sc*i*
alias:          pci:v00008086d0000293Esv*sd*bc*sc*i*
alias:          pci:v00008086d0000284Bsv*sd*bc*sc*i*
alias:          pci:v00008086d0000269Asv*sd*bc*sc*i*
alias:          pci:v00008086d000027D8sv*sd*bc*sc*i*
alias:          pci:v00008086d00002668sv*sd*bc*sc*i*
alias:          pci:v00008086d0000811Bsv*sd*bc*sc*i*
alias:          pci:v00008086d00008C20sv*sd*bc*sc*i*
alias:          pci:v00008086d00001E20sv*sd*bc*sc*i*
alias:          pci:v00008086d00001D20sv*sd*bc*sc*i*
alias:          pci:v00008086d00001C20sv*sd*bc*sc*i*
depends:        snd-hda-codec,snd-pcm,snd,snd-page-alloc
intree:        Y
vermagic:      3.2.0-23-generic SMP mod_unload modversions
parm:          index:Index value for Intel HD audio interface. (array of int)
parm:          id:ID string for Intel HD audio interface. (array of charp)
parm:          enable:Enable Intel HD audio interface. (array of bool)
parm:          model:Use the given board model. (array of charp)
parm:          position_fix:DMA pointer read method.(0 = auto, 1 = LPIB, 2 = POSBUF, 3 = VIACOMBO). (array of int)
parm:          bdl_pos_adj:BDL position adjustment offset. (array of int)
parm:          probe_mask:Bitmask to probe codecs (default = -1). (array of int)
parm:          probe_only:Only probing and no codec initialization. (array of int)
parm:          single_cmd:Use single command to communicate with codecs (for debugging only). (bool)
parm:          enable_msi:Enable Message Signaled Interrupt (MSI) (int)
parm:          patch:Patch file for Intel HD audio interface. (array of charp)
parm:          beep_mode:Select HDA Beep registration mode (0=off, 1=on, 2=mute switch on/off) (default=1). (array of int)
parm:          power_save:Automatic power-saving timeout (in second, 0 = disable). (int)
parm:          power_save_controller:Reset controller in power save mode. (bool)
parm:          align_buffer_size:Force buffer and period sizes to be multiple of 128 bytes. (bool)
parm:          snoop:Enable/disable snooping (bool)

Code:

Interrupts:
          CPU0      CPU1     
  0:        48        195  IO-APIC-edge      timer
  1:          3          0  IO-APIC-edge      i8042
  8:          0          1  IO-APIC-edge      rtc0
  9:          0          0  IO-APIC-fasteoi  acpi
 12:          1          3  IO-APIC-edge      i8042
 16:    1152558        153  IO-APIC-fasteoi  uhci_hcd:usb3, pata_marvell, 0000:05:00.0, nvidia
 18:    599373        677  IO-APIC-fasteoi  ehci_hcd:usb1, uhci_hcd:usb5, uhci_hcd:usb8
 19:    163762    228020  IO-APIC-fasteoi  ata_piix, ata_piix, uhci_hcd:usb7, firewire_ohci
 21:          0          0  IO-APIC-fasteoi  uhci_hcd:usb4
 23:          1          2  IO-APIC-fasteoi  ehci_hcd:usb2, uhci_hcd:usb6
 44:        772        806  PCI-MSI-edge      snd_hda_intel
 45:    2705860        39  PCI-MSI-edge      eth0
NMI:      2902      2843  Non-maskable interrupts
LOC:    5506073    5073853  Local timer interrupts
SPU:          0          0  Spurious interrupts
PMI:      2902      2843  Performance monitoring interrupts
IWI:          0          0  IRQ work interrupts
RES:    7915897    8495489  Rescheduling interrupts
CAL:        309        501  Function call interrupts
TLB:    219311    160546  TLB shootdowns
TRM:          0          0  Thermal event interrupts
THR:          0          0  Threshold APIC interrupts
MCE:          0          0  Machine check exceptions
MCP:        201        201  Machine check polls
ERR:          0
MIS:          0

Code:

Devices:
Character devices:
  1 mem
  4 /dev/vc/0
  4 tty
  4 ttyS
  5 /dev/tty
  5 /dev/console
  5 /dev/ptmx
  5 ttyprintk
  6 lp
  7 vcs
 10 misc
 13 input
 14 sound
 21 sg
 29 fb
 99 ppdev
108 ppp
116 alsa
128 ptm
136 pts
180 usb
189 usb_device
195 nvidia
216 rfcomm
250 hidraw
251 firewire
252 usbmon
253 bsg
254 rtc

Block devices:
  1 ramdisk
259 blkext
  7 loop
  8 sd
  9 md
 11 sr
 65 sd
 66 sd
 67 sd
 68 sd
 69 sd
 70 sd
 71 sd
128 sd
129 sd
130 sd
131 sd
132 sd
133 sd
134 sd
135 sd
252 device-mapper
253 virtblk
254 mdp

Code:

CPU info:
processor        : 0
vendor_id        : GenuineIntel
cpu family        : 6
model                : 23
model name        : Intel(R) Core(TM)2 Duo CPU    E8400  @ 3.00GHz
stepping        : 10
microcode        : 0xa07
cpu MHz                : 2003.000
cache size        : 6144 KB
physical id        : 0
siblings        : 2
core id                : 0
cpu cores        : 2
apicid                : 0
initial apicid        : 0
fpu                : yes
fpu_exception        : yes
cpuid level        : 13
wp                : yes
flags                : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx lm constant_tsc arch_perfmon pebs bts rep_good nopl aperfmperf pni dtes64 monitor ds_cpl vmx smx est tm2 ssse3 cx16 xtpr pdcm sse4_1 xsave lahf_lm dts tpr_shadow vnmi flexpriority
bogomips        : 6010.55
clflush size        : 64
cache_alignment        : 64
address sizes        : 36 bits physical, 48 bits virtual
power management:

processor        : 1
vendor_id        : GenuineIntel
cpu family        : 6
model                : 23
model name        : Intel(R) Core(TM)2 Duo CPU    E8400  @ 3.00GHz
stepping        : 10
microcode        : 0xa07
cpu MHz                : 2003.000
cache size        : 6144 KB
physical id        : 0
siblings        : 2
core id                : 1
cpu cores        : 2
apicid                : 1
initial apicid        : 1
fpu                : yes
fpu_exception        : yes
cpuid level        : 13
wp                : yes
flags                : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx lm constant_tsc arch_perfmon pebs bts rep_good nopl aperfmperf pni dtes64 monitor ds_cpl vmx smx est tm2 ssse3 cx16 xtpr pdcm sse4_1 xsave lahf_lm dts tpr_shadow vnmi flexpriority
bogomips        : 6011.03
clflush size        : 64
cache_alignment        : 64
address sizes        : 36 bits physical, 48 bits virtual
power management:

Thanks!

frankbell 02-09-2013 08:12 PM

As a first step, I suggest booting to a Live CD of something and testing the sound to rule out the possibility of hardware failure.

It's extremely unlikely to be a hardware issue, but this test takes only a few minutes, and, if your sound card has gone west, no amount of tinkering with software will fix it.

lordr0ke 02-10-2013 01:08 AM

I installed pulse volume control and the speakers started to work. I am still having an issue with the headphones though. When I plug them in the speakers stop producing sound, as they should, but the headphones do not play sound. Pulse audio and amixer both recognize the headphones and Pulse Volume Control shows that it is receiving a signal. I suspect the problem to be in the configuration of my hardware. The headphone jack is plugged into the top (green) 3.5mm jack on my tower. There is an additional (green) 3.5 mm jack in the back which I have the speakers hooked up too. This setup has always given me sound issues on new installs. Usually it is trivial, like both speakers and headphones work at the same time. I can work with that, but no audio is a deal breaker.

Edit: Everything works as advertised in the live environment.

frankbell 02-10-2013 08:41 PM

Open the case and doublecheck the wiring to the front jack. I had one work loose once. It's worth a shot, if only to rule out one potential cause.

I have learned that it's wise to rule out hardware as a possible cause when it's easy to do so quickly.

lordr0ke 02-11-2013 07:57 PM

Well it looks like downloading pulse volume control solved the problem. The issue with the headphones turned out to be the headphones. I was unaware of a 3.5mm jack that also attached to the ear piece to protect the cord. The jack came loose a tiny bit. I noticed the issue when I plugged into my netbook which runs a 32 bit version of mint 13 mate. The sound worked but was tinny. I had not updated anything to cause any malfunctions. I inspected the headphones and found the problem. Thanks for the help frankbell.

frankbell 02-11-2013 08:16 PM

Glad it's figured out. Nice detective work.


All times are GMT -5. The time now is 10:49 AM.