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Old 10-29-2014, 03:28 PM   #1
nickcollins
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Sound card not working properly


I am new to Linux. I have just changed my operating system from XP to Ubuntu 14.04.
I have an old desktop computer with an old Turtle Beach Santa Cruz soundcard. It worked perfeclty well under XP but not well atall under Ubuntu.I have difficulty getting any sound to come outof the speakers.
I think there is a driver issue.
If anyone can help me to get this soundcard to work through some work around or if any drivers may be available to download from somewhere do let me know.
 
Old 10-29-2014, 06:52 PM   #2
Ztcoracat
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When I installed Ubuntu I didn't have sound either-

Sometimes by default the sound is muted.

Open the terminal and type:
Code:
alsamixer
Raise up the pcm and the master and raise up all the rest of the columns as well.
This video should help-
https://www.youtube.com/watch?v=wWmXG-e6yzI

Hope that helps-
 
Old 10-30-2014, 04:58 PM   #3
nickcollins
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Quote:
Originally Posted by Ztcoracat View Post
When I installed Ubuntu I didn't have sound either-

Sometimes by default the sound is muted.

Open the terminal and type:
Code:
alsamixer
Raise up the pcm and the master and raise up all the rest of the columns as well.
This video should help-
https://www.youtube.com/watch?v=wWmXG-e6yzI

Hope that helps-
I raised all the columns Unfortunatly there must be another issue. For there is still no sound output.
 
Old 10-31-2014, 11:28 AM   #4
Ztcoracat
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Quote:
Originally Posted by nickcollins View Post
I raised all the columns Unfortunatly there must be another issue. For there is still no sound output.
Please post the output of "a play -l" (that's a small letter L).

I'll look up your sound card and also, look for a driver. I'll post back later on this evening:-
I'm with a client now, bb-

Last edited by Ztcoracat; 10-31-2014 at 11:35 AM.
 
Old 10-31-2014, 02:51 PM   #5
ondoho
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ztocrat, you forgot to tell op that raising the volume is not the same as un-muting.

(in alsamixer, unmute with 'm', and the 00 will change to MM or vice versa)

edit: and it's "aplay", not "a play"...

Last edited by ondoho; 10-31-2014 at 02:56 PM.
 
Old 10-31-2014, 06:12 PM   #6
nickcollins
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Subdevice #8: subdevice #8
Subdevice #9: subdevice #9
Subdevice #10: subdevice #10
Subdevice #11: subdevice #11
Subdevice #12: subdevice #12
Subdevice #13: subdevice #13
Subdevice #14: subdevice #14
Subdevice #15: subdevice #15
Subdevice #16: subdevice #16
Subdevice #17: subdevice #17
Subdevice #18: subdevice #18
Subdevice #19: subdevice #19
Subdevice #20: subdevice #20
Subdevice #21: subdevice #21
Subdevice #22: subdevice #22
Subdevice #23: subdevice #23
Subdevice #24: subdevice #24
Subdevice #25: subdevice #25
Subdevice #26: subdevice #26
Subdevice #27: subdevice #27
Subdevice #28: subdevice #28
Subdevice #29: subdevice #29
Subdevice #30: subdevice #30

I copied and pasted the output of aplay.
It does not mean anything to me
If that helps let me know
many thanks
Nick
 
Old 10-31-2014, 07:17 PM   #7
Ztcoracat
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Quote:
Originally Posted by nickcollins View Post
Subdevice #8: subdevice #8
Subdevice #9: subdevice #9
Subdevice #10: subdevice #10
Subdevice #11: subdevice #11
Subdevice #12: subdevice #12
Subdevice #13: subdevice #13
Subdevice #14: subdevice #14
Subdevice #15: subdevice #15
Subdevice #16: subdevice #16
Subdevice #17: subdevice #17
Subdevice #18: subdevice #18
Subdevice #19: subdevice #19
Subdevice #20: subdevice #20
Subdevice #21: subdevice #21
Subdevice #22: subdevice #22
Subdevice #23: subdevice #23
Subdevice #24: subdevice #24
Subdevice #25: subdevice #25
Subdevice #26: subdevice #26
Subdevice #27: subdevice #27
Subdevice #28: subdevice #28
Subdevice #29: subdevice #29
Subdevice #30: subdevice #30

I copied and pasted the output of aplay.
It does not mean anything to me
If that helps let me know
many thanks
Nick
Try again, only this time:
Code:
aplay -l
Try turning up the volume like ondoho said.
 
Old 10-31-2014, 07:30 PM   #8
Ztcoracat
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I didn't find a driver for Linux on the Turtle Beach website.
Only Windows drivers.
http://support.turtlebeach.com/files/311/

Sorry for the typing error on the aplay command; nickcollins.
 
Old 11-02-2014, 11:17 AM   #9
nickcollins
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Thanks for the advice
Maybe I will have to get another sound device
Here is the output of aplay -l


**** List of PLAYBACK Hardware Devices ****
card 0: CS46xx [Sound Fusion CS46xx], device 0: CS46xx [CS46xx]
Subdevices: 31/31
Subdevice #0: subdevice #0
Subdevice #1: subdevice #1
Subdevice #2: subdevice #2
Subdevice #3: subdevice #3
Subdevice #4: subdevice #4
Subdevice #5: subdevice #5
Subdevice #6: subdevice #6
Subdevice #7: subdevice #7
Subdevice #8: subdevice #8
Subdevice #9: subdevice #9
Subdevice #10: subdevice #10
Subdevice #11: subdevice #11
Subdevice #12: subdevice #12
Subdevice #13: subdevice #13
Subdevice #14: subdevice #14
Subdevice #15: subdevice #15
Subdevice #16: subdevice #16
Subdevice #17: subdevice #17
Subdevice #18: subdevice #18
Subdevice #19: subdevice #19
Subdevice #20: subdevice #20
Subdevice #21: subdevice #21
Subdevice #22: subdevice #22
Subdevice #23: subdevice #23
Subdevice #24: subdevice #24
Subdevice #25: subdevice #25
Subdevice #26: subdevice #26
Subdevice #27: subdevice #27
Subdevice #28: subdevice #28
Subdevice #29: subdevice #29
Subdevice #30: subdevice #30
card 0: CS46xx [Sound Fusion CS46xx], device 1: CS46xx - Rear [CS46xx - Rear]
Subdevices: 31/31
Subdevice #0: subdevice #0
Subdevice #1: subdevice #1
Subdevice #2: subdevice #2
Subdevice #3: subdevice #3
Subdevice #4: subdevice #4
Subdevice #5: subdevice #5
Subdevice #6: subdevice #6
Subdevice #7: subdevice #7
Subdevice #8: subdevice #8
Subdevice #9: subdevice #9
Subdevice #10: subdevice #10
Subdevice #11: subdevice #11
Subdevice #12: subdevice #12
Subdevice #13: subdevice #13
Subdevice #14: subdevice #14
Subdevice #15: subdevice #15
Subdevice #16: subdevice #16
Subdevice #17: subdevice #17
Subdevice #18: subdevice #18
Subdevice #19: subdevice #19
Subdevice #20: subdevice #20
Subdevice #21: subdevice #21
Subdevice #22: subdevice #22
Subdevice #23: subdevice #23
Subdevice #24: subdevice #24
Subdevice #25: subdevice #25
Subdevice #26: subdevice #26
Subdevice #27: subdevice #27
Subdevice #28: subdevice #28
Subdevice #29: subdevice #29
Subdevice #30: subdevice #30
card 0: CS46xx [Sound Fusion CS46xx], device 2: CS46xx - IEC958 [CS46xx - IEC958]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: CS46xx [Sound Fusion CS46xx], device 3: CS46xx - Center LFE [CS46xx - Center LFE]
Subdevices: 31/31
Subdevice #0: subdevice #0
Subdevice #1: subdevice #1
Subdevice #2: subdevice #2
Subdevice #3: subdevice #3
Subdevice #4: subdevice #4
Subdevice #5: subdevice #5
Subdevice #6: subdevice #6
Subdevice #7: subdevice #7
Subdevice #8: subdevice #8
Subdevice #9: subdevice #9
Subdevice #10: subdevice #10
Subdevice #11: subdevice #11
Subdevice #12: subdevice #12
Subdevice #13: subdevice #13
Subdevice #14: subdevice #14
Subdevice #15: subdevice #15
Subdevice #16: subdevice #16
Subdevice #17: subdevice #17
Subdevice #18: subdevice #18
Subdevice #19: subdevice #19
Subdevice #20: subdevice #20
Subdevice #21: subdevice #21
Subdevice #22: subdevice #22
Subdevice #23: subdevice #23
Subdevice #24: subdevice #24
Subdevice #25: subdevice #25
Subdevice #26: subdevice #26
Subdevice #27: subdevice #27
Subdevice #28: subdevice #28
Subdevice #29: subdevice #29
Subdevice #30: subdevice #30
 
Old 11-02-2014, 04:06 PM   #10
Ztcoracat
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You mentioned that your desktop is old.
What's the exact model? (Dell? HP?)

I'm reading this link to see and think about if this will help-
(not sure yet might need a module)

http://www.alsa-project.org/main/ind...:Module-cs46xx

To see if you have the module run:
Code:
modinfo soundcore
If this command returns that you have this module, then you don't need to recompile your kernel.
 
Old 11-02-2014, 04:37 PM   #11
EDDY1
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First did you try Ubuntu's "Additional Drivers"
Post output of lspci for the exact card #
The cs46xx card was supported in debian.
https://wiki.debian.org/snd-cs46xx

Last edited by EDDY1; 11-02-2014 at 04:39 PM.
 
Old 11-02-2014, 07:05 PM   #12
nickcollins
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The maker of my pc is E machines.Model 820
It has a 2.6 GHz intel pentium 4 processor
2 GB of RAM
The name of the motherboard is AL845GE motherboard
The motherboard has onboard sound, but I diabled it in the BIOS.
I instead put in a Turtle Beach Santa Cruz soundcard into a spare PCI slot.
I got it working fine under XP having downloaded drivers from TurtleBeach website.When I installed Ubuntu 14.04 , a clean install onto a spare physical hard drive I happened to have it does not work well. It has worked briefly under Ubuntu but then the sound stopped. To be specific for example if you start towatch a you tubevideo it mightcome on for a few seconds and then cut out.
 
Old 11-02-2014, 07:12 PM   #13
nickcollins
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I tried typing "modinfo soundcore" into the terminal.I think I have it. I got this

filename: /lib/modules/3.13.0-39-generic/kernel/sound/soundcore.ko
license: GPL
author: Alan Cox
description: Core sound module
srcversion: D85D01377883AF724850357
depends:
intree: Y
vermagic: 3.13.0-39-generic SMP mod_unload modversions 686
signer: Magrathea: Glacier signing key
sig_key: A6:96:31:EE:84:32:BD:22:00:4B:A4A:A9:78:CF9:2C5:5E:69
sig_hashalgo: sha512
 
Old 11-02-2014, 07:20 PM   #14
Ztcoracat
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Quote:
Originally Posted by nickcollins View Post
The maker of my pc is E machines.Model 820
It has a 2.6 GHz intel pentium 4 processor
2 GB of RAM
The name of the motherboard is AL845GE motherboard
The motherboard has onboard sound, but I diabled it in the BIOS.
I instead put in a Turtle Beach Santa Cruz soundcard into a spare PCI slot.
I got it working fine under XP having downloaded drivers from TurtleBeach website.When I installed Ubuntu 14.04 , a clean install onto a spare physical hard drive I happened to have it does not work well. It has worked briefly under Ubuntu but then the sound stopped. To be specific for example if you start towatch a you tubevideo it mightcome on for a few seconds and then cut out.
I looked up your mobo it's a Intel motherboard.

Please post the output of the command:
Code:
lspci
That will tells us more about your emachine.

Looks like you have the module.
Code:
description: Core sound module
srcversion: D85D01377883AF724850357
That's good so you wouldn't have to recompile.

-:-Try Additional Driver like EDDY1 said and see if it works-:-
 
Old 11-02-2014, 07:24 PM   #15
Ztcoracat
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Quote:
The motherboard has onboard sound, but I diabled it in the BIOS.
If you still don't have sound after you try "Additional Drivers" maybe you might have to go back into the BIOS and enable the card.
 
  


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