[SOLVED] Problems with HP Deskjet 3762 setup

Steve W · 08-15-2020, 07:28 AM

A friend of mine has Linux Mint 17 Qiana. He's just bought an HP Deskjet 3762. I have helped him set it up, the Control Panel recognises the printer, but when we actually try to print, either connected via his router or directly with USB cable, the printer power light duly flashes, the job is sent to the printer queue, then disappears out of the queue... but nothing prints. This works on either Test Page, or any LibreOffice document. I would think the printer wasn't connected if it was not for the power light flashing whenever a page is sent.

Printing a test page from the actual printer, not through the computer, does work.

Does the power light flashing on an HP Deskjet indicate an error, or is this normal operation? Cannot find much online about this, other than generic info. And most other info assumes you are using Windows.

The only thing might be that my friend just has a dud printer...

Thank you for any help you can give.

ferrari · 08-15-2020, 05:59 PM

To clarify, printing a test page or via LO is successful, correct?

FWIW, a similar Linux Mint thread where it was found necessary to reinstall HPLIP to a later version (directly from the HPLIP site). In any case, I would recommend that your friend upgrade to a currently supported version, and then you may find it just works.

sgosnell · 08-15-2020, 07:34 PM

Try installing hplip.

Sawwarog · 08-16-2020, 04:59 AM

Try using a different connection to the printer.

Steve W · 08-16-2020, 05:22 AM

In answer to the comments above, he has hplip installed already (although I am unsure as to the version), and he has also run through the command "sudo hp-setup -i" using the Terminal. With both USB and network options, it says it can find no printers.

I would believe it wasn't detecting any printers, except I could set up the printer using the Mint Control Panel, and when I clicked "Find printers" it found it okay. Print jobs appear in the queue briefly, then disappear, so Linux appears to think the job has been sent okay, and the printer respond with flashing lights on cue (when normally they are not flashing). Just that no printing takes place.

In answer to Ferrari above, printing test page from the printer's own buttons works, but printing a test page from Linux's Printer Setup Options does not.

However next time I'm round there, I will install the latest hplip version from https://developers.hp.com/hp-linux-i...nting/gethplip and see if that makes any difference. Failing that, I'll try a newer version of Mint on his system.

Thank you for the advice.

ferrari · 08-16-2020, 05:57 AM

Quote:

In answer to Ferrari above, printing test page from the printer's own buttons works, but printing a test page from Linux's Printer Setup Options does not.

Ok, then your opening post was a bit confusing about this. I'm wondering if the appropriate driver has been configured in light of the comments about 'hp-setup'. If the PC was in front of you, I would normally request definitive output from the following commands

Code:

egrep -i "name|model|filter" /etc/cups/ppd/*

This would help with confirming the driver in use. No doubt not an HPLIP driver.

Code:

lpstat -t

This command will provide info about the CUPS backend and status. (HPLIP uses its own USB and network backends.)

ferrari · 08-16-2020, 06:11 AM

Also, I assume that the HP Deskjet 3762 is a relatively recent device, so the HPLIP version (shipped with Mint 17) is likely to be too old to support this model. Using a recent HPLIP version might help. No promises though.

Here's a page showing various HP models and the minimum HPLIP version to support them...
https://developers.hp.com/hp-linux-i..._devices/index
The HP Deskjet 3762 is NOT listed explicitly, but sometimes close enough to another model to be supported anyway.

Steve W · 08-16-2020, 08:13 AM

Well, I won't be able to get round his house till next weekend. However, I will email him asking what output he gets when he types in

Code:

dpkg -l hplip
egrep -i "name|model|filter" /etc/cups/ppd/*
lpstat -t

to the Terminal, and post back the results here.

Thank you for your assistance.

Steve W · 08-20-2020, 05:58 AM

Okay, the output from those commands is as follows:

Code:

dpkg -l hplip
Version is 3.14.3

egrep -i "name|model|filter" /etc/cups/ppd/*
*PcFilename:  "hp-deskjet 3740.ppd"
*ModelName:  "Hp Deskjet 3740"
*ShortNickname: "Hp Deskjet 3740"
*NickName:  "HP Deskjet 3740, hpcups 3.14.3"
*cupsModelName: "deskjet 3320"
*cupsModelNumber: 0
*cupsFilter: "application/vnd.cups-raster 0 hpcups"

lpstat -t
scheduler is running
system default destination: HP DeskJet device for HP-Deskjet-3700-series-7200 series:
dnssd://HP%20 DeskJet%203700%20series%20%5B72B
printer HP-DeskJet-series is idle.enabled since Sun 16 Aug 2020 !!:334:10 BST

I'm hoping I can just install the latest hplip version (3.20.6) from https://developers.hp.com/hp-linux-i...nting/gethplip and I will be good to go. Does anyone have any other welcome advice, based on the information above?

Thanks again.

ferrari · 08-20-2020, 04:42 PM

That output confirms that the CUPS config is using HPLIP driver as expected, but the version is old. Yes, try using a newer version as already suggested.

Steve W · 08-22-2020, 06:40 AM

Yes, I installed the newest version of hplip and it now appears to be all working. Thank you very much to Ferrari and others on this thread for their suggestions and assistance.

wpeckham · 08-22-2020, 06:48 AM

Quote:

Originally Posted by Steve W

Yes, I installed the newest version of hplip and it now appears to be all working. Thank you very much to Ferrari and others on this thread for their suggestions and assistance.

Great news! Since it appears solved, could you please mark this thread "solved"?
Thank you!

ferrari · 08-22-2020, 06:52 AM

Quote:

Originally Posted by Steve W

Yes, I installed the newest version of hplip and it now appears to be all working. Thank you very much to Ferrari and others on this thread for their suggestions and assistance.

Well done! Glad to have been of guidance.