I lost the connection today and I ran the diagnostic test from the "modem/router", this is the result obtained:
Checking LAN Connection
Testing Ethernet LAN connection PASS HELP
Checking ADSL Connection
Testing ADSL Synchronization PASS HELP
Checking Circuit 0 for Network Connection
Test ATM OAM Segment Loop Back PASS HELP
Test ATM OAM End-to-End Loop Back PASS HELP
Test Ethernet connect to ATM PASS HELP
Test PPPoPvc 0 PPPOE connection FAIL HELP
Test PPPoPvc 0 PPP layer connection SKIPPED HELP
Test PPPoPvc 0 IP connect to PPP SKIPPED HELP
Testing Internet Connection
Ping primary DNS SKIPPED HELP
Query DNS for
www.netcomm.com.au SKIPPED HELP
Ping
www.netcomm.com.au SKIPPED HELP
Then I turned the modem off for a minute and on again, ran the test again and this was the result:
Checking LAN Connection
Testing Ethernet LAN connection PASS HELP
Checking ADSL Connection
Testing ADSL Synchronization PASS HELP
Checking Circuit 0 for Network Connection
Test ATM OAM Segment Loop Back PASS HELP
Test ATM OAM End-to-End Loop Back PASS HELP
Test Ethernet connect to ATM PASS HELP
Test PPPoPvc 0 PPPOE connection PASS HELP
Test PPPoPvc 0 PPP layer connection PASS HELP
Test PPPoPvc 0 IP connect to PPP PASS HELP
Testing Internet Connection
Ping default gateway 150.101.0.195 PASS HELP
Ping primary DNS 192.231.203.132 PASS HELP
Query DNS for
www.netcomm.com.au PASS HELP
Ping
www.netcomm.com.au PASS HELP
Does this help in locating the problem?
This is outside of my ability, perhaps someone can give me some idea of what is happening. I still have to try some of the suggestions made by budword.
Fefore this, the connection was lost on 17/11 and 23/11, previous losses were not recorded.
Thank you for your help.