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Old 11-13-2016, 04:54 AM   #1
jonesl
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No sound modules after installing mint mate 18


Hello together,

I have just install Linux Mint 18 from a USB stick. Everything looked fine until I tested the sound input and output.

Unfortunately there are no sound modules listed:

Quote:
jonas@Jonas /sbin $ lspci | grep -i audio
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
jonas@Jonas /sbin $ lsmod | grep snd
jonas@Jonas /sbin $

My system
:

HP-ProBook 450G

cpu:
4 x Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz,

sound:
Intel Audio device

Operating System:

Release Linux Mint 18 Sarah 64-bit
Kernel Linux 4.4.0-21-generic x86_64
MATE 1.14.1

Greetings,
Jonas
 
Old 11-13-2016, 05:07 AM   #2
ardvark71
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Hi Jonas, welcome to the forum

If you would, could you post the results of these commands...

Code:
lspci -nnk | grep -i -A7 audio
Code:
lsmod
Code:
aplay -l
Code:
sudo lshw -class multimedia
Also, can you post a screenshot (using the "Attach Files" option under "Additional Options" below the white box or field where you write your post (click on "Quote" at the bottom of this post)...

Code:
alsamixer
Disclaimer: Be careful with commands that are prefaced with "su" or "sudo." They will essentially allow root access to your system. Mistakes could possibly damage or even destroy your OS.

Hopefully, these will help give us more details as to the nature of the problem.

Thanks!

Last edited by ardvark71; 11-13-2016 at 05:23 AM. Reason: Changed wording/Added code and information.
 
Old 11-13-2016, 11:01 AM   #3
jonesl
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Hi ardvark,

thanks a lot for the welcome and the response und the hints

I have executed the commands you told me to with the following results:

Quote:
jonas@Jonas ~ $ lspci -nnk | grep -i -A7 audio
00:1f.3 Audio device [0403]: Intel Corporation Device [8086:9d71] (rev 21)
Subsystem: Hewlett-Packard Company Device [103c:8231]
00:1f.4 SMBus [0c05]: Intel Corporation Sunrise Point-LP SMBus [8086:9d23] (rev 21)
Subsystem: Hewlett-Packard Company Sunrise Point-LP SMBus [103c:8231]
Kernel modules: i2c_i801
01:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
Subsystem: Hewlett-Packard Company RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [103c:8231]
Kernel driver in use: r8169
Quote:
jonas@Jonas ~ $ lsmod
Module Size Used by
drbg 32768 1
ansi_cprng 16384 0
ctr 16384 1
ccm 20480 1
i915 1208320 0
bnep 20480 2
binfmt_misc 20480 1
nls_iso8859_1 16384 1
arc4 16384 2
hp_wmi 16384 0
sparse_keymap 16384 1 hp_wmi
uvcvideo 90112 0
videobuf2_vmalloc 16384 1 uvcvideo
videobuf2_memops 16384 1 videobuf2_vmalloc
videobuf2_v4l2 28672 1 uvcvideo
iwlmvm 311296 0
x86_pkg_temp_thermal 16384 0
coretemp 16384 0
videobuf2_core 36864 2 uvcvideo,videobuf2_v4l2
v4l2_common 16384 1 videobuf2_v4l2
videodev 176128 4 uvcvideo,v4l2_common,videobuf2_core,videobuf2_v4l2
media 24576 2 uvcvideo,videodev
mac80211 737280 1 iwlmvm
kvm 536576 0
irqbypass 16384 1 kvm
crct10dif_pclmul 16384 0
crc32_pclmul 16384 0
aesni_intel 167936 2
aes_x86_64 20480 1 aesni_intel
lrw 16384 1 aesni_intel
gf128mul 16384 1 lrw
glue_helper 16384 1 aesni_intel
ablk_helper 16384 1 aesni_intel
cryptd 20480 2 aesni_intel,ablk_helper
iwlwifi 200704 1 iwlmvm
btusb 45056 0
btrtl 16384 1 btusb
cfg80211 565248 3 iwlwifi,mac80211,iwlmvm
joydev 20480 0
input_leds 16384 0
serio_raw 16384 0
rtsx_pci_ms 20480 0
memstick 20480 1 rtsx_pci_ms
mei_me 36864 0
mei 98304 1 mei_me
hci_uart 77824 0
shpchp 36864 0
btbcm 16384 2 btusb,hci_uart
btqca 16384 1 hci_uart
btintel 16384 2 btusb,hci_uart
bluetooth 520192 26 bnep,btbcm,btqca,btrtl,btusb,hci_uart,btintel
tpm_crb 16384 0
intel_lpss_acpi 16384 0
intel_lpss 16384 1 intel_lpss_acpi
hp_accel 28672 0
lis3lv02d 20480 1 hp_accel
input_polldev 16384 1 lis3lv02d
hp_wireless 16384 0
mac_hid 16384 0
acpi_pad 20480 0
parport_pc 32768 0
ppdev 20480 0
lp 20480 0
parport 49152 3 lp,ppdev,parport_pc
autofs4 40960 2
btrfs 987136 0
xor 24576 1 btrfs
raid6_pq 102400 1 btrfs
dm_mirror 24576 0
dm_region_hash 24576 1 dm_mirror
dm_log 20480 2 dm_region_hash,dm_mirror
rtsx_pci_sdmmc 24576 0
i915_bpo 1261568 0
intel_ips 20480 1 i915_bpo
i2c_algo_bit 16384 2 i915,i915_bpo
drm_kms_helper 139264 2 i915,i915_bpo
psmouse 126976 0
syscopyarea 16384 1 drm_kms_helper
rtsx_pci 53248 2 rtsx_pci_ms,rtsx_pci_sdmmc
sysfillrect 16384 1 drm_kms_helper
sysimgblt 16384 1 drm_kms_helper
fb_sys_fops 16384 1 drm_kms_helper
r8169 81920 0
ahci 36864 3
drm 360448 3 i915,i915_bpo,drm_kms_helper
mii 16384 1 r8169
libahci 32768 1 ahci
wmi 20480 1 hp_wmi
pinctrl_sunrisepoint 28672 0
video 40960 2 i915,i915_bpo
pinctrl_intel 20480 1 pinctrl_sunrisepoint
i2c_hid 20480 0
hid 118784 1 i2c_hid
fjes 28672 0
Quote:
jonas@Jonas ~ $ aplay -l
aplay: device_list:268: no soundcards found...
Quote:
jonas@Jonas ~ $ sudo lshw -class multimedia
[sudo] password for jonas:
*-usb:0
description: Video
product: HP HD Camera
vendor: Generic
physical id: 6
bus info: usb@1:6
version: 1.04
serial: 200901010001
capabilities: usb-2.00
configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
*-multimedia UNCLAIMED
description: Audio device
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 21
width: 64 bits
clock: 33MHz
capabilities: pm msi cap_list
configuration: latency=0
resources: iomemory:1f0-1ef iomemory:1f0-1ef memory:1fff010000-1fff013fff memory:1fff000000-1fff00ffff
Quote:
jonas@Jonas ~ $ alsamixer
cannot open mixer: No such file or directory

Looks like the soundcard cannot be found, right?

Greetings,
Jonas
 
Old 11-13-2016, 04:45 PM   #4
seasons
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^Just have the OP run alsa info script and give the link to the info. It will give all that info you asked for and much, much more. This should work in Mint (or any distro, really):
https://wiki.ubuntu.com/Audio/AlsaInfo

EDIT: Before running alsa info, run this to make PCI device names more human-readable, since the hardware is very new compared to the age of the distro:
Code:
sudo update-pciids

Last edited by seasons; 11-13-2016 at 04:47 PM.
 
Old 11-13-2016, 04:52 PM   #5
ardvark71
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Quote:
Originally Posted by seasons View Post
^Just have the OP run alsa info script and give the link to the info. It will give all that info you asked for and much, much more. This should work in Mint (or any distro, really):
https://wiki.ubuntu.com/Audio/AlsaInfo

EDIT: Before running alsa info, run this to make PCI device names more human-readable, since the hardware is very new compared to the age of the distro:
Code:
sudo update-pciids
Hi...

Thank you for the heads up on this script, I bookmarked your link.

Regards...
 
Old 11-13-2016, 07:04 PM   #6
seasons
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@jonesi: Please run the alsa info script I linked to.

Quote:
Looks like the soundcard cannot be found, right?
It's physically "found" (i.e. it shows up in lspci), but for some reason, the appropriate kernel module(s) are not being loaded. Hopefully, relevant dmesg output (which should be in your alsa info output) will tell us why.
 
Old 11-13-2016, 08:45 PM   #7
Timothy Miller
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Stupid question, but have you installed the firmware-intel-sound package?
 
Old 11-14-2016, 05:55 AM   #8
seasons
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Quote:
Originally Posted by Timothy Miller View Post
Stupid question, but have you installed the firmware-intel-sound package?
No, it's a good point. There's no separate 'firmware-intel-sound' package on Ubuntu and derivatives. It's all included in 'linux-firmware' package. OP will probably need version 1.57.5 of the package, which is currently in the proposed repo.

Code:
linux-firmware (1.157.5) xenial; urgency=medium

*Update linux-firmware in xenial for lts-y (LP: #1637481)
    - linux-firmware: First DMC image for Kabylake.
    - linux-firmware: intel: Add Kabylake audio firmware
    - linux-firmware: intel: Update Kabylake audio firmware
 
Old 11-14-2016, 06:10 AM   #9
seasons
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@jonesi: Install appropriate firmware package and reboot:
Code:
sudo update-pciids
cd ~/
wget https://launchpad.net/ubuntu/+archive/primary/+files/linux-firmware_1.157.5_all.deb
sudo dpkg -i linux-firmware_1.157.5_all.deb
If audio is still not working, please get the alsa info asked for:
https://wiki.ubuntu.com/Audio/AlsaInfo
 
Old 11-14-2016, 05:14 PM   #10
jonesl
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Hi together,

thanks so much for your support!

I have just updated the firmware package and rebooted, but unfortunately there is still no sound.

So I ran the alsa info script and the output is available here:

http://www.alsa-project.org/db/?f=ff...c162a42f7a2c41

Can you get any useful information from it?

Greetings,
Jonas
 
Old 11-14-2016, 08:23 PM   #11
ardvark71
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Quote:
Originally Posted by jonesl View Post
Can you get any useful information from it?
Hi Jonas...

It confirms my previous thought: Either there is no driver for your audio chip or possibly it's not loading for some reason. The report didn't include the dmesg results, if you would, can you post those using this command...

Code:
dmesg | grep -iC 3 "snd"
If nothing comes up with that, go ahead and just use...

Code:
dmesg
However, the results from that will most likely be quite long. Another member may give you a better command for this.


EDIT: Please see Emerson's and my suggestion below. Hopefully, that should resolve the issue.

Regards...

Last edited by ardvark71; 11-14-2016 at 09:58 PM. Reason: Correction/Struck and added information.
 
Old 11-14-2016, 08:34 PM   #12
Emerson
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8086:9d71 support was added in kernel 4.7. Mint 18 probably has 4.4, so it needs to be upgraded.
 
Old 11-14-2016, 09:48 PM   #13
ardvark71
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Quote:
Originally Posted by Emerson View Post
Mint 18 probably has 4.4
Hi...

Yes, it does, from what I see here.

@jonesl: To upgrade your kernel to 4.7, please see the instructions here.

Regards...

Last edited by ardvark71; 11-14-2016 at 09:53 PM. Reason: Correction.
 
Old 11-15-2016, 02:47 PM   #14
jonesl
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Hi together,

I have just upgraded to Kernel 4.7 and everything works perfectly the whole appearance has changed.

Thanks so much, this seems to be a great place for problem solutions and learning about linux!

Greetings,
Jonas
 
1 members found this post helpful.
Old 11-15-2016, 03:16 PM   #15
ardvark71
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Quote:
Originally Posted by jonesl View Post
I have just upgraded to Kernel 4.7 and everything works perfectly the whole appearance has changed.
Awesome, I'm glad it works!

If you would, please mark this thread as "SOLVED" by clicking on "Thread Tools" above your initial post. Thanks!

Regards...
 
  


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