[SOLVED] Missing Canon PIXMA MG3620 Printer

Grave Digger · 12-31-2019, 07:15 AM

i went to print a receipt the other day and noticed i do not have my canon mg3620 printer installed. we recently had issues with a dos attack and had xfinity reset the entire network(ip adress, network name). i know the printer is on the new wifi network cause i sent the peceipt to the windows computer on the net work and then printed it from their without issue. both computers are wired and is setup as wifi only. now when i was on 18.1.3 of manjaro kde i had the printer. matter of fact it found it without me even having to set it up. i go into printer settings and it pretty much list everything except the mg3620. need help getting it installed in 18.1.5 rc1, thanks.

https://www.usa.canon.com/internet/p...t/pixma-mg3620

side note:

select a printer to add:

Code:

manual uri
local printers
  cuos-pdf (virtual pdf printer)
other network printers
  internet printing pritical (ipps)
  internet printing protocal (https)
  ldp/lpr host or printer
  internet printing protocal (pp)
  appsocket/hp jetdirect
  windows printer via samba

ferrari · 01-01-2020, 03:41 AM

So, just to clarify did you manage to download and install the IJ Printer Driver Ver. 5.20 for Linux driver successfully? Having said that, there should also be a gutenprint driver available for this model (assuming you have the gutenprint drivers installed).

If using the proprietary Canon driver, AFAIU the cnijbe2 backend is used, so the network-attached printer URI would look like 'cnijbe2://Canon/?port=net&serial=XX-XX-XX-XX-XX-XX' where the serial number is the MAC address of the printer concerned.

For the gutenprint driver, the dnssd:// URI (automatic discovery on the LAN) is probably ok, but if you want to know which network printing protocol is supported explicitly, you can interrogate the printer using nmap

Code:

nmap <printer_IP_address>

or scan a whole subnet eg for a LAN using 192.168.1.0/24...

Code:

nmap 192.168.1.0/24

From that information we should be able to advise which CUPS backend is suitable.

Grave Digger · 01-01-2020, 06:12 AM

i said nothing about ij printer drive 5.20. sorry but as for the rest of your post it might as well be greek to me.

i just checked for that driver finally and found cnijfilter2 5.20, which gave me something to search for in software manager. i attempted to install but got the below. attempted to install the 2.90 version and got the same thing.

Code:

conflicting files:
cnijfilter2: /usr/bin/cnijlgmon3 already exists in filesystem
cnijfilter2: /usr/bin/tocanonij already exists in filesystem
cnijfilter2: /usr/bin/tocnpwg already exists in filesystem
cnijfilter2: /usr/lib/bjlib2/cnnet.ini already exists in filesystem
cnijfilter2: /usr/lib/cups/backend/cnijbe2 already exists in filesystem
cnijfilter2: /usr/lib/cups/filter/cmdtocanonij2 already exists in filesystem
cnijfilter2: /usr/lib/cups/filter/rastertocanonij already exists in filesystem
cnijfilter2: /usr/lib/libcnbpcnclapicom2.so.5.0.0 already exists in filesystem
cnijfilter2: /usr/lib/libcnbpnet20.so.1.0.0 already exists in filesystem
cnijfilter2: /usr/lib/libcnbpnet30.so.1.0.0 already exists in filesystem
cnijfilter2: /usr/lib/libcnnet2.so.1.2.4 already exists in filesystem
cnijfilter2: /usr/share/cmdtocanonij2/autoalign.utl already exists in filesystem
cnijfilter2: /usr/share/cmdtocanonij2/cleaning.utl already exists in filesystem
cnijfilter2: /usr/share/cmdtocanonij2/nozzlecheck.utl already exists in filesystem
cnijfilter2: /usr/share/cnijlgmon3/cnb_cnijlgmon2.res already exists in filesystem
cnijfilter2: /usr/share/cups/model/canonmg3000.ppd already exists in filesystem
cnijfilter2: /usr/share/locale/de/LC_MESSAGES/cnijlgmon3.mo already exists in filesystem
cnijfilter2: /usr/share/locale/fr/LC_MESSAGES/cnijlgmon3.mo already exists in filesystem
cnijfilter2: /usr/share/locale/ja/LC_MESSAGES/cnijlgmon3.mo already exists in filesystem
cnijfilter2: /usr/share/locale/zh/LC_MESSAGES/cnijlgmon3.mo already exists in filesystem

ferrari · 01-01-2020, 12:42 PM

Quote:

i said nothing about ij printer drive 5.20. sorry but as for the rest of your post it might as well be greek to me.

Well you left us to speculate a bit. That is how the Canon driver package (for the range of models including yours) is referred to. However, as I mentioned before there is also an open source gutenprint driver available for it. For ease of configuration, let's stay with using the proprietary driver.

Quote:

i just checked for that driver finally and found cnijfilter2 5.20, which gave me something to search for in software manager. i attempted to install but got the below. attempted to install the 2.90 version and got the same thing.

That indicates that the Canon driver was already installed.

Quote:

i go into printer settings and it pretty much list everything except the mg3620. need help getting it installed in 18.1.5 rc1, thanks.

The proprietary driver package should come with an install.sh script that helps with the process of getting the printer configured. You'd need to remember where you downloaded the initial package to though eg ~/Downloads/cnijfilter2-5.20-1. Using the CUPS web interface instead might be a little harder, because you'd need to add the URI manually. It will need to look like as I already described in my first reply.

With the printer turned on, try running the Canon backend like this in a terminal

Code:

/usr/lib/cups/backend/cnijbe2

Any output returned?

ferrari · 01-01-2020, 03:03 PM

Here's a long thread discussing several Canon models...
https://classicforum.manjaro.org/ind...?topic=25387.0
Read through it and about half way down the thread, a similar Canon MG printer model. In particular, this post suggests using the 'system-config-printer' utility (rather than the print manager) for printer configuration....

Quote:

Open up system-config-printer, it just works better for this than print-manager.

Then click on unlock and provide your password, or root password if it is different.
Next click on network > find printer and enter the url of the printer in the find box.
Now, click on the Find button and use the IPP URI it detects to install the printer.

NOTE: Make sure you give the printer a static IP and not use Dynamic IP if it's a stand alone printer (NOT shared though a PC)
Printers have a tendency to change their IP addresses continually when connected direct to the router (DNS).

Grave Digger · 01-05-2020, 07:56 AM

after somemore troubleshooting looks like the printer may just be having issues itself. after my last post i went to save a file to pdf and was offed pdf or the 3620. i attempted to print to the 3620 and was shunted back to saving as pdf. at this point i decide to check the printer on the windows machine. and it kept losing the printer. this was a fresh install of windows with just the various hardware drivers added, so should of had no issue with the printer. connected a usb cable, attempted to install the software for the printer, got connect the printer message, unplugged and replugged the usb cable, the software said print found please wait while setup finishes. at this point it would disconnect then reconnect every few minutes never finishing installing the software. so at this point it does look like a hardware issue with the printer itself. thanks for attempting to help.

ferrari · 01-05-2020, 06:45 PM

Thanks for the update.