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Old 06-06-2022, 06:33 PM   #1
patrick999
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Linux won't install on Dell Optiplex 5050


I have a Dell Optiplex 5050 (7th gen Intel Core-I7) which ran Windows for several years with no problems. However, I no longer needed it to for that, decommissioned it, and for the past couple of days, off and on, have been trying to install Linux on it with no success. I think there is something quirky with the hardware that is hampering the installation.

Mostly I've tried to install Mint, booting in both UEFI and legacy mode, although I also tried Ubuntu (which I realize is almost the same thing). I tried installing on both NVME and a SATA SSD, but neither worked.

What happens is that it always freezes at some point, either at "creating ext4 file system" or else a bit later, at "retrieving file 218 of 218."

One possible clue is that, when booting into UEFI mode, at one point the Mint installer gave the message that it couldn't install with "Intel rapid storage technology." I looked that up and determined that I had to switch a setting in BIOS from RAID to AHCI. Unfortunately, however, switching that setting didn't help. It still hangs partway through the installation.

I've installed Linux (usually Mint) on many other desktop and laptop computers and have never run into anything like this. Any suggestions that anyone has would be greatly appreciated.

Last edited by patrick999; 06-06-2022 at 06:34 PM.
 
Old 06-06-2022, 08:54 PM   #2
uteck
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The Dell bios has a system diagnostic test option, try running that and see if it finds any hardware errors first.
 
Old 06-07-2022, 12:14 AM   #3
ondoho
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Unlikely, but easy to check:
Check the checksums of your isos.
Did you shut down Windows completely before attempting an install?

Quote:
I tried installing on both NVME and a SATA SSD, but neither worked.
You might need to use advanced installer options to make sure it installs to the right drive/partition.

Quote:
Mint installer gave the message that it couldn't install with "Intel rapid storage technology."
Don't you mean "Rapid Start Technology"? Intel RST or IRST?
You don't need it, disable it in BIOS.
 
Old 06-07-2022, 12:33 AM   #4
patrick999
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This is resolved. It was the network card.

Thanks to both of your for your suggestions. This is now resolved.

The message I got from the Mint installer pertained to "Intel rapid storage technology," not rapid start technology. Rapid storage technology is a method of communicating with SATA drives and did have to be disabled in BIOS in order to install Mint, but that wasn't the main problem.

The main problem, as far as I can tell, was caused by a 10-gigabit network card that I had previously installed in a PCIe slot. When I booted Mint Live in compatibility mode so as to get more diagnostic information, a message flashed by about a PCIe error. (The message flashed by so quickly that I didn't notice it the previous times I booted in compatibility mode.) So I removed the 10-GB card and used the GB connection integrated on the motherboard, after which I was able to install Mint. Once Mint was installed, I put the 10-GB card back in, and it didn't cause any errors and appears to be functioning properly. It's just that Mint wouldn't install with the card in place.

Last edited by patrick999; 06-07-2022 at 12:40 AM.
 
Old 06-07-2022, 10:40 AM   #5
ondoho
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Thanks for sharing your solution.
Quote:
Originally Posted by patrick999 View Post
The main problem, as far as I can tell, was caused by a 10-gigabit network card that I had previously installed in a PCIe slot. When I booted Mint Live in compatibility mode so as to get more diagnostic information, a message flashed by about a PCIe error. (The message flashed by so quickly that I didn't notice it the previous times I booted in compatibility mode.) So I removed the 10-GB card and used the GB connection integrated on the motherboard, after which I was able to install Mint. Once Mint was installed, I put the 10-GB card back in, and it didn't cause any errors and appears to be functioning properly. It's just that Mint wouldn't install with the card in place.
You should tell the developers ofthe installer (probably the same asUbuntu's) about it. Sounds like a bug tome.
 
  


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