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Old 09-26-2006, 01:19 PM   #1
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Linux support from Philips

Recent correspondence with Philips Customer Care suggests a general warning for Linux users may be in order.

In the process of installing Linux as the second operating system on my network, in order to migrate from XP x64 to dual boot systems, I ran into a hardware problem: all 3 Linux distributions I tried failed to come up with correct probing results of a Philips 109E5 monitor, connected to one of my systems.
As manual configuration of the monitor would be needed I turned to the CD coming with the monitor for the necessary specifications. No luck there: just some Windows drivers and loads of promotional material. A search of the Philips support site came up with the same result.

The next step was a polite mail to the Philips Customer Care department, describing the problem and asking for exact specifications to be used with Linux.
The support site, as well as the confirmation email I received, promise a reply within 4 days. Yet, it took Philips 11 days to come up with this:

“Please be notified that Philips does not support the LINUX platform and therefor [sic] no drivers are availabale [sic] or support.

I suggest an internet search with the key words "linux xorg.conf monitor setup" should be helpfull [sic] to get the horizontal and vertical specs optimized at correct frequency.”

In other words: they know exactly what is needed, but simply won't give out the information.
Somewhat annoyed by now I sent another mail to Philips Customer Care, asking for clarification – and the necessary specifications, of course. Today, the following reply arrived:

“Since we do not have support for Linux-based operating systems, we cannot give you the exact configuration for none of the Philips monitors.

We hope we answered your question satisfactorily. Should you have further questions on this subject please refer to: PMON-060923-0093

With kindest regards,

[name omitted]
Philips Customer Care Centres”

Please note the ‘We hope we answered your question satisfactorily’ - the word hypocrite comes to mind.
In reply to Philips Customer Care Centres: no, you didn't answer my question satisfactorily. However, in the process you managed to make very clear what the Linux community may expect from Philips.

Linux users may want to keep this in mind when considering buying new hardware …

Old 09-26-2006, 02:26 PM   #2
Registered: Jan 2004
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Distribution: Gentoo amd64, CrunchBang amd64
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Heh, sounds like Phillips--not that their Windows support is much better.
Old 09-26-2006, 02:42 PM   #3
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I have always had poor customer support from Phillips
In windows i am just learning the Linux Platform I see where it is moore crucial to have the support of the manufacture in open source

I own part of a computer shop and hate to see Phillips and a gateway come in the door but what the ha it is business

Phillips and Microsoft 2 pas in a pod


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