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Having trouble installing a piece of hardware? Want to know if that peripheral is compatible with Linux?

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Old 06-10-2022, 09:01 AM   #16
michaelk
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Quote:
=== START OF READ SMART DATA SECTION ===
SMART Status command failed: scsi error badly formed scsi parameters
SMART overall-health self-assessment test result: UNKNOWN!
SMART Status, Attributes and Thresholds cannot be read.
The dmesg output does not show the drive was being read.
IMHO it looks like the drive is dead. The heads might of crashed or stuck to the disk.
 
Old 06-10-2022, 09:13 AM   #17
tendouser
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Quote:
Originally Posted by michaelk View Post
The dmesg output does not show the drive was being read.
IMHO it looks like the drive is dead. The heads might of crashed or stuck to the disk.
yes... it's detected but with 0
guess i will need just to replace it

is smartctl a good tool or my guess is very limited?
 
Old 06-10-2022, 12:57 PM   #18
rnturn
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Quote:
Originally Posted by tendouser View Post
yes... it's detected but with 0
guess i will need just to replace it
I would take that to mean that the disk electronics are able (or mostly able) to respond but that the platters/heads aren't functioning. I.e., "dead".

Having an external drive dock would be useful in that you could probably hear whether the disk is spinning up (or you can put a finger on the drive in the dock to feel if it's spinning). If it isn't, then, as michealk noted, the heads are probably stuck to the platter.

It is a 500GB drive and, frankly, I haven't seen one of those available for purchase for a number of years. CoD is probably old age.
 
Old 06-10-2022, 06:03 PM   #19
suramya
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Can you try using a different USB cable to connect the drive?

Quote:
.....and yes, here in my country there are outages, not every day but at least 1-2 times a week... and probably fluctuations too
I was referring to the fact that the computer might not be providing enough power to the USB drive for it to function correctly. Can you try connecting the drive to a different USB port?

are you able to run 'fdisk -l /dev/sda' (as root, without the quotes) on the drive?
 
Old 06-10-2022, 07:24 PM   #20
michaelk
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It is an internal drive in a laptop.
 
Old 06-10-2022, 09:03 PM   #21
rknichols
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Quote:
Originally Posted by tendouser View Post
Code:
[root@sysrescue ~]# dmesg | grep usb
Why are you looking for a USB device when this is the internal SATA drive on a laptop? Here are the relevant lines from your pastebin:
Code:
[    1.693027] ata1: SATA max UDMA/133 abar m2048@0x8141c000 port 0x8141c100 irq 118
...
[    2.064066] ata1.00: failed to read native max address (err_mask=0x1)
[    2.064076] ata1.00: HPA support seems broken, skipping HPA handling
[    2.064083] ata1.00: ATA-8: ST500LT012-1DG142, 0003, max UDMA/133
[    2.064088] ata1.00: 0 sectors, multi 16: LBA NCQ (depth 32)
[    2.076805] ata1.00: configured for UDMA/133
[    2.087336] scsi 0:0:0:0: Direct-Access     ATA      ST500LT012-1DG14 0003 PQ: 0 ANSI: 5
[    2.088036] sd 0:0:0:0: [sda] 0 512-byte logical blocks: (0 B/0 B)
[    2.088051] sd 0:0:0:0: [sda] 4096-byte physical blocks
[    2.088098] sd 0:0:0:0: [sda] Write Protect is off
[    2.088109] sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
[    2.088208] sd 0:0:0:0: [sda] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
It looks like the drive is indeed dead, or at least unable to spin its platters. Have you tried the trick of rotating the laptop sharply in the horizontal plane just as you turn on power and the disk is trying to spin up? Sometimes that can break loose a sticky bearing. (If you can hear the drive spinning, that is of course pointless.)

Last edited by rknichols; 06-10-2022 at 09:07 PM. Reason: add: If you can hear ...
 
Old 06-12-2022, 05:05 PM   #22
tendouser
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Quote:
Originally Posted by rknichols View Post
Why are you looking for a USB device when this is the internal SATA drive on a laptop? Here are the relevant lines from your pastebin:
Code:
[    1.693027] ata1: SATA max UDMA/133 abar m2048@0x8141c000 port 0x8141c100 irq 118
...
[    2.064066] ata1.00: failed to read native max address (err_mask=0x1)
[    2.064076] ata1.00: HPA support seems broken, skipping HPA handling
[    2.064083] ata1.00: ATA-8: ST500LT012-1DG142, 0003, max UDMA/133
[    2.064088] ata1.00: 0 sectors, multi 16: LBA NCQ (depth 32)
[    2.076805] ata1.00: configured for UDMA/133
[    2.087336] scsi 0:0:0:0: Direct-Access     ATA      ST500LT012-1DG14 0003 PQ: 0 ANSI: 5
[    2.088036] sd 0:0:0:0: [sda] 0 512-byte logical blocks: (0 B/0 B)
[    2.088051] sd 0:0:0:0: [sda] 4096-byte physical blocks
[    2.088098] sd 0:0:0:0: [sda] Write Protect is off
[    2.088109] sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
[    2.088208] sd 0:0:0:0: [sda] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
It looks like the drive is indeed dead, or at least unable to spin its platters. Have you tried the trick of rotating the laptop sharply in the horizontal plane just as you turn on power and the disk is trying to spin up? Sometimes that can break loose a sticky bearing. (If you can hear the drive spinning, that is of course pointless.)
i rotated it as advised but remains the same

thxs to you and all the other guys.... brilliant support!
 
  


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