is hdd dead?

tendouser · 06-09-2022, 02:15 PM

my hdd is detected using both lsblk+uefirmware but is showing (0) bytes

i'd installed arch latest kernel and up to date all packages

is a 500 GB seagate... anybody else experienced this issue? is it dead?

i'm trying to access it using system-rescue usb but no luck using 'photorec'/'testdisk'

any advice will be appreciated

sundialsvcs · 06-09-2022, 02:47 PM

You don't give enough information ... "the devil is in the details."

Maybe start by using the smartctl command to see if you can get any information out of the drive's on-board diagnostics.

tendouser · 06-09-2022, 03:47 PM

Quote:

Originally Posted by sundialsvcs

You don't give enough information ... "the devil is in the details."

Maybe start by using the smartctl command to see if you can get any information out of the drive's on-board diagnostics.

Code:

[root@sysrescue ~]# lsblk
NAME   MAJ:MIN RM   SIZE RO TYPE MOUNTPOINTS
loop0    7:0    0 631.9M  1 loop /run/archiso/sfs/airootfs
sda      8:0    0     0B  0 disk 
sdb      8:16   1   3.7G  0 disk 
├─sdb1   8:17   1   703M  0 part /run/archiso/bootmnt
└─sdb2   8:18   1   1.4M  0 part 
sr0     11:0    1  1024M  0 rom

[root@sysrescue ~]# smartctl -i -H /dev/sda
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.15.22-1-lts] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Laptop HDD
Device Model:     ST500LT012-1DG142
Serial Number:    SBY3F5Z8
LU WWN Device Id: 5 000c50 08c87aeba
Firmware Version: 0003
Rotation Rate:    5400 rpm
Form Factor:      2.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Thu Jun  9 20:44:25 2022 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

Read SMART Data failed: scsi error badly formed scsi parameters

=== START OF READ SMART DATA SECTION ===
SMART Status command failed: scsi error badly formed scsi parameters
SMART overall-health self-assessment test result: UNKNOWN!
SMART Status, Attributes and Thresholds cannot be read.

[root@sysrescue ~]# smartctl -P show /dev/sda
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.15.22-1-lts] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

Drive found in smartmontools Database.  Drive identity strings:
MODEL:              ST500LT012-1DG142
FIRMWARE:           0003
match smartmontools Drive Database entry:
MODEL REGEXP:       ST((25|32|50)0LT0(12|15|25)|(32|50)0LM0(10|21)|[34]000LM016)-.*
FIRMWARE REGEXP:    .*
MODEL FAMILY:       Seagate Laptop HDD
ATTRIBUTE OPTIONS:  None preset; no -v options are required.

thxs! it's my first time in linux with a broken hdd

suramya · 06-09-2022, 04:34 PM

Try checking the drive for errors:

Quote:

fsck /dev/sda1

If you manage to get the drive working, you should back up the data on it immediately.

tendouser · 06-09-2022, 04:48 PM

Quote:

Originally Posted by suramya

Try checking the drive for errors:

If you manage to get the drive working, you should back up the data on it immediately.

there is no partition as you can see the lsblk output

suramya · 06-09-2022, 05:24 PM

Quote:

Originally Posted by tendouser

there is no partition as you can see the lsblk output

Ah... I had missed that reading the post on my phone.
What error messages (if any) do you get when you tried using testdisk/photorec?

tendouser · 06-09-2022, 05:40 PM

Quote:

What error messages (if any) do you get when you tried using testdisk/photorec?

is just not detecting /dev/sda... i guess is because there are no partitions in that hdd.... is showing (0) bytes in the uefi/bios utility too

suramya · 06-09-2022, 05:59 PM

When you plug it in, do you see any error messages in any of the logs under /var/log? Also, try running 'dmesg' (without the quotes) as root and look for any USB/disk errors in the output. If possible share the output here as well.

tendouser · 06-09-2022, 06:15 PM

Quote:

Originally Posted by suramya

When you plug it in, do you see any error messages in any of the logs under /var/log? Also, try running 'dmesg' (without the quotes) as root and look for any USB/disk errors in the output. If possible share the output here as well.

i'm using 'system-rescue' usb and i don't know if any log files will be saved to the flashdrive
it's the unique internal hdd of an asus laptop

Code:

[root@sysrescue ~]# dmesg | grep disk
[root@sysrescue ~]# dmesg | grep usb
[17468.410589] usb 1-3: USB disconnect, device number 3
[17468.825807] usb 1-3: new full-speed USB device number 5 using xhci_hcd
[17469.008044] usb 1-3: New USB device found, idVendor=0bda, idProduct=b721, bcdDevice= 2.00
[17469.008081] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[17469.008100] usb 1-3: Product: Bluetooth Radio 
[17469.008114] usb 1-3: Manufacturer: Realtek 
[17469.008127] usb 1-3: SerialNumber: 00e04c000001
[18149.754577] usb 1-3: USB disconnect, device number 5
[18150.158943] usb 1-3: new full-speed USB device number 6 using xhci_hcd
[18160.598897] usb 1-3: device descriptor read/64, error -110
[18160.900736] usb 1-3: New USB device found, idVendor=0bda, idProduct=b721, bcdDevice= 2.00
[18160.900748] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[18160.900752] usb 1-3: Product: Bluetooth Radio 
[18160.900755] usb 1-3: Manufacturer: Realtek 
[18160.900758] usb 1-3: SerialNumber: 00e04c000001
[20106.241236] usb 1-3: USB disconnect, device number 6
[20106.605020] usb 1-3: new full-speed USB device number 7 using xhci_hcd
[20106.787109] usb 1-3: New USB device found, idVendor=0bda, idProduct=b721, bcdDevice= 2.00
[20106.787147] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[20106.787166] usb 1-3: Product: Bluetooth Radio 
[20106.787179] usb 1-3: Manufacturer: Realtek 
[20106.787195] usb 1-3: SerialNumber: 00e04c000001

suramya · 06-09-2022, 06:57 PM

Can you share the full output for the dmesg command?
This error is interesting:

Quote:

[18160.598897] usb 1-3: device descriptor read/64, error -110

But its hard to tell if this corresponds to the hard disk. Searching for this error gives me: https://stackoverflow.com/questions/...d-64-error-110 which seems to think the problem is because power was exceeded as the host could not provide enough electric power for the device/drive to operate.

tendouser · 06-10-2022, 12:08 AM

Quote:

Originally Posted by suramya

Can you share the full output for the dmesg command?
This error is interesting:

But its hard to tell if this corresponds to the hard disk. Searching for this error gives me: https://stackoverflow.com/questions/...d-64-error-110 which seems to think the problem is because power was exceeded as the host could not provide enough electric power for the device/drive to operate.

https://pastebin.com/Dd7TASFc

.....and yes, here in my country there are outages, not every day but at least 1-2 times a week... and probably fluctuations too

mrmazda · 06-10-2022, 12:51 AM

Use smartctl -t short /dev/sdX to run a quick drive self-test.
Use smartctl -t long /dev/sdX to run a long drive self-test.
Use smartctl -x /dev/sdX to get better information, including results from running -t.

tendouser · 06-10-2022, 01:09 AM

Quote:

Originally Posted by mrmazda

Use smartctl -t short /dev/sdX to run a quick drive self-test.
Use smartctl -t long /dev/sdX to run a long drive self-test.
Use smartctl -x /dev/sdX to get better information, including results from running -t.

i've tried before the issue for long test like 4 different times and showed no errors

mrmazda · 06-10-2022, 01:27 AM

Do you have a way to test the drive in some other computer? At least try removing it and reconnecting it. If it was in a PC I would suggest try a different SATA cable.

tendouser · 06-10-2022, 01:49 AM

Quote:

Originally Posted by mrmazda

Do you have a way to test the drive in some other computer? At least try removing it and reconnecting it. If it was in a PC I would suggest try a different SATA cable.

not really

i only have the asus laptop