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Old 12-04-2017, 12:27 PM   #1
PatD
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Intermittent (but total) failure of all USB ports


HP 6200 Tower i7 2600 3.4ghz 16GB Ram 2TB HDD

Currently running Ubuntu Mate, but this happens Mint and with LiveCDs too. Not a dual-boot w/ Windows.

The system will freeze, mouse and keyboard, until shut down by holding the power button. When rebooting, I will see reports of "USB failure" and "maybe bad cable?" scrolling by. And of course the pause doesn't work, so I don't have the exact wording yet.

Sometimes it will boot successfully without errors, most times not.

No response as yet from retailer (4 days now - not impressed) and not finding anything about this anywhere.

What else might you need to know?
 
Old 12-04-2017, 01:19 PM   #2
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Your description sounds like a hardware failure. If you can try running the system without any USB devices connected. If it doesn't fail, plug in one item at a time, run and look for a failure. See if you can isolate the problem to one device, or cable.

If the system does fail without any USB device plugged, contact your retailer. I'd drag the system back to their retail location.
 
Old 12-04-2017, 01:24 PM   #3
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Yes, sometimes it boots up fine, but mostly with no mouse or keyboard. Kind of makes it a brick.

The retailer is being remiss, to say the least. It's under warranty still, I guess they don't care if I come back. I certainly will not recommend them anymore.

Thanks.
 
Old 12-04-2017, 01:45 PM   #4
Timothy Miller
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Do you have both USB 3.1, 3.0 & 2.0 ports? If yes, can you try moving everything to whichever it's NOT in right now and see if it still happens? Could be the actual USB controller failing, but the other might be ok.
 
Old 12-04-2017, 02:40 PM   #5
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Quote:
Originally Posted by PatD View Post
Yes, sometimes it boots up fine, but mostly with no mouse or keyboard. Kind of makes it a brick.

The retailer is being remiss, to say the least. It's under warranty still, I guess they don't care if I come back. I certainly will not recommend them anymore.

Thanks.
I'll admit I have little knowledge of US consumer law but do you not have warranties there at all? In most countries I know if a product fails wiuthin a year f sale it must be replaced by the reseller. Does the UsS not have any conmsumer law or recourse under law?
 
Old 12-04-2017, 02:49 PM   #6
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When I run lsusb -v, the result for each port starts like this one:
lsusb -v

Bus 002 Device 004: ID 046d:c312 Logitech, Inc. DeLuxe 250 Keyboard
Couldn't open device, some information will be missing
Device Descriptor:


and then it lists info about the port.

There's 1 bcdUSB that's 1.10 - all the rest are 2.0

(If that's what I should be looking at re 3.0 2.0 etc?)

Should I post the results?

As for the warranty, it's good for a while. I'm just griping because they're taking their time at getting back to me - but by the time they do I won't be a happy camper.
 
Old 12-04-2017, 05:27 PM   #7
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I am going to suggest you do post the results. Could you run this command. 'lsusb -v >usb.txt' just what is between the quotes, not the quotes. This command will create a .txt file with the output of the command in it. Then you can upload the file, and we can see all the things you have plugged into the USB ports.

I looked at HP's web site. It looks like your system has 10 USB 2 ports, no usb 3 ports. It also has PS/2 ports for a keyboard and mouse. Do you have a PS/2 keyboard and mouse to plug in?

Have you looked in the BIOS for the system to see if there is an option for USB keyboard and mouse? On some machines you have to enable the BIOS to look for a USB keyboard. I do not have a desktop from HP, so I'm not that familiar with the BIOS's they use. Have a look and let us know what you find.
 
Old 12-04-2017, 07:19 PM   #8
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Unfortunately, the last time I saw a PS2 KB/mouse... well, as a matter of fat, I can't remember the last time. Too bad, eh?

here's the lsusb -v (not uploading the file in the preview? Sorry if this is not right, but when I uploaded the file it just disappeared?))

Opps! i found it.
Attached Files
File Type: txt lsusb-v.txt (16.2 KB, 3 views)

Last edited by PatD; 12-04-2017 at 08:43 PM. Reason: oops!
 
Old 12-05-2017, 07:59 AM   #9
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I don't see anything unusual in the lsusb -v file. I can see your keyboard, mouse, root hubs and printer. There are some lines like this
Quote:
Couldn't open device, some information will be missing
. I don't think this is much of a problem, I have seen them on my systems from time to time. As far as I know, they have to do with the way USB works, and the speed of the devices installed. Some one with more in depth knowledge of USB may be able to let us know if this is a bigger issue than I think.

At this point I would suggest you see if you have the program 'memtest' on one of your install media. Its a stand alone memory test program. I would run it for several hours and see if you get failures. You should not, a bad memory stick, or bad power can cause this kind of lock up. Let us know how it goes.
 
Old 12-08-2017, 01:21 PM   #10
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OK. Thanks all - maybe a new wrinkle here.
I've run 6 passes of memtest86+ on all the memory in the house. All comes up OK.

Whether I boot from disk or stick, the USB ports will be various errors and none will work.
Or they will work for a few minutes, then freeze.

An interesting thing is that the front USB ports will sometimes work, while the others don't. These ports are connected to the other side of the motherboard, so perhaps I'm looking at some form of a south bridge issue? Like the MB is maybe toast?
 
Old 12-08-2017, 01:31 PM   #11
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If the board can be replaced under warranty then do it. Worst case if it is replaced is you know it's software-related. Actually a worse case you may have to pay postage because they thoroughly tested it and it was fine but I would think it'ls more cost-effective for the vendor to just replace it.
 
Old 12-08-2017, 02:46 PM   #12
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I don't know how comfortable you feel about touching the hardware, if you hav't already done this, you could open up the case, and re-seat the USB connections. Beyond that, its time to get this machine back to the place you bought it for warranty work.
 
Old 12-10-2017, 08:44 PM   #13
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No warranty - dealer freaked out because 1.) I deleted Windows and 2.) I don't have the original box any more and 3.) I installed Linux

Don't have the resources to argue.

So I checked it out. The motherboard is a piece of HP scat. (Dried animal droppings, fyi) Not worth replacing with another of the same, anyway. I guess I got suckered.

Now:

Is there any chance that flashing the BIOS would help this?
And if it might, is there a way to do that without re-installing Windows, which HP claims is required.

Any thoughts on this?

I'm quite happy to write this off as a bad deal and replace the motherboard with a good one, but...what the hey, if I can fix it, why not?
 
Old 12-10-2017, 09:43 PM   #14
Timothy Miller
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Quote:
Originally Posted by PatD View Post
No warranty - dealer freaked out because 1.) I deleted Windows and 2.) I don't have the original box any more and 3.) I installed Linux

Don't have the resources to argue.

So I checked it out. The motherboard is a piece of HP scat. (Dried animal droppings, fyi) Not worth replacing with another of the same, anyway. I guess I got suckered.

Now:

Is there any chance that flashing the BIOS would help this?
It can't possibly hurt at this point.

Quote:
And if it might, is there a way to do that without re-installing Windows, which HP claims is required.

Any thoughts on this?
I've had some success with using GandalfPE to flash bios. It worked with my old HP, but failed with my Acer and my wife's Lenovo.
 
Old 12-10-2017, 10:29 PM   #15
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I guess that means I'm boldly going where this man has not gone before. (Yes, I'm a Trekkie)

Many sites to look at for what to do here, but of course, since the board is basically expendable, I'll let you know what happens.

Perhaps a learning experience for all. I will post what I do. Youse can be the judges...
 
  


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