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Having trouble installing a piece of hardware? Want to know if that peripheral is compatible with Linux?


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Old 06-11-2004, 11:12 PM   #1
Registered: Feb 2004
Distribution: Arch
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I need my new modem to work in windows so I can use Linux

Hi, I know this isn't really Linux related, but I share a computer with my family. And I bought an external serial CenDyne 56K modem and it just got shipped in today. So I plug it all in and boot into linux, simply tell it to use /dev/ttyS0 and it works...yay!

Now for the problems. I have to get this thing to work for windows to otherwise I won't be able to really use linux because I have a winmodem. So if i boot into XP with the modem powered on it says it found new hardware and calls it an analog modem. then it mysteriously reboots. I cannot get into safe mode to try it there because it just hangs when it loads "mup.sys" No other boot options made a difference, although they did boot up, but the same thing happened, even in safe mode with networking. So i powered the modem off and turned it on, it didn't detect the modem so it didn't restart this time. I uninstalled the old winmodem (can't take it out till this one works) and I ran the add new hardware applet in the control panel...according to the instructions for the modem I am supposed to click have disk and point it to the driver on the CD, when I do that the "next" button never becomes clickable.

So since I can't do it the way the instructions say I tried to do it my own way and just let windows detect it (I could turn the modem on after I boot up without any trouble, just not during the bootup.) It doesn't find it, and when I go to select it from a list, unlike most hardware it just gives standard modem type drivers rather than manufacturuer specific. I chose standard 56K and it asks which port to install it on, and there are no ports to choose from!

I've tried this countless times. I even changed my BIOS to make the serial port COM3 (what my winmodem is) but when I rebooted it just found the windmodem installed, without asking I might add, and gave it an obscure resource setting (by obscure I just mean not a COM or LPT, just left over stuff...actually now that I think about it it says it is using IRQ 17...does that even exist?) Well I don't understand why I can't just tell windows to USE THE FRIGGIN SERIAL PORT!

Thanks for any help, and although this isn't linux related it is vital to me being able to effectively use linux at my house.
Old 06-12-2004, 09:15 PM   #2
Registered: Jun 2003
Location: British Columbia
Distribution: Slackware
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The modem manufacturers site may have some info on how to install it. You might be able to download some updated drivers and maybe find an faq.

Old 06-12-2004, 11:15 PM   #3
Registered: Feb 2004
Distribution: Arch
Posts: 498

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I've already been there, nothing is helpful. I registered my product and made an "incident" describing what happens and I don't even know if they read those or not, but they aren't much help. Does anyone even know why a serial device would cause a reboot? it doesn't in linux...and why do I need to install a HARDWARE modem, shouldn't it just work...thats windows for ya I guess. Thanks for the suggestion though.
Old 06-13-2004, 06:44 AM   #4
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Registered: Sep 2001
Location: Brisvegas, Antipodes
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Leave the infernel modem in there for when your family need to go online with the evil operating system,. . .er. . .I mean windows ;-), and set up linux to ignore it, then all you need to do is swap the phone cord, plug in the serial line and surf with the real modem while you look for a solution on a windows help forum.
Google is where I'd be headed to solve a conumdrum like this.

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