hp dj 3632 was printing color just the other day, not any more

juntjoo · 12-20-2016, 04:20 PM

I'm using Ubuntu 16.04 and I installed all I think I was supposed to install, hplip and the hp device mananger(if they were separate. don't remember exactly), and after a few troubles I eventually got it working right, printing and scanning in all the right colors, sizes, qualities etc, but suddenly it's now printing in color. I checked the settings in device manager and they say color. What do I do from here? Thanks

frankbell · 12-20-2016, 07:43 PM

My first reaction is that the color cartridge (I'm guessing there's just one) may be low/empty. A hardware problem is far more likely than a software problem.

Did you check the cartridges? There should be an item on the on the device's panel menu to do that; on my HP's, diagnostics have been on a "Settings" menu. Even if it shows okay, I'd still swap out the color cartridge as a test. Check the other "Settings" just to be thorough.

You could also run the head cleaning program. Again, see the panel menu for that.

juntjoo · 12-20-2016, 07:56 PM

Quote:

Originally Posted by frankbell

My first reaction is that the color cartridge (I'm guessing there's just one) may be low/empty. A hardware problem is far more likely than a software problem.

Did you check the cartridges? There should be an item on the on the device's panel menu to do that; on my HP's, diagnostics have been on a "Settings" menu. Even if it shows okay, I'd still swap out the color cartridge as a test. Check the other "Settings" just to be thorough.

You could also run the head cleaning program. Again, see the panel menu for that.

Thanks. I should have mentioned that it works fine under windows.