Quote:
Originally Posted by mostlyharmless
... admits dropping it and feels that THAT was the cause, but he/she doesn't really know.
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If you want to be hard core philosophical about it, we never
really know anything (you could be a brain in a vat generating power for the AI's who actually rule the earth
). But that's just running away from the practical facts at hand. It was dropped, and dropping is
really not good for drives. It's almost guaranteed to do damage, even if it takes time to actually result in failure.
Quote:
Originally Posted by mostlyharmless
... I actually told a company that I dropped something and broke it and they still took it back; told me the same thing I told you: you don't know for sure and we're happy to help you.
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and
Quote:
Originally Posted by H_TeXMeX_H
Yeah, that happened to me too, you don't actually have to lie ... they could be just nice people.
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So, that's what I would go with. Don't lie. As I said before, companies have generally decided that it is in their own interest to treat customers with respect and not give them a hard time. You bought their product (it seems the OP has bought them repeatedly, since he has several undamaged plastic cases), and they would like you to buy more. They would also like you to speak kindly of them to others, and, hopefully, encourage others to buy their product as well.
Another possibility. It has a 3 year warranty. Put it in a raid array with a hot spare. If it lives, cool. If it dies, swap it out and send it back. Tell them what happened and that you tried to keep it in service. Your data is protected, and you might get some mileage (is there such a term as kilometerage?) out of it. The next drive might carry you that much further in time before it has to be replaced.
Oh, and do try the diagnostic tool, as suggested by farslayer.
