Don't work headset HyperX Cloud 2

0x77 · 06-17-2018, 02:38 PM

My HyperX Cloud 2 just stopped working. Yesterday they worked. I tried rebooting, restarting pulseaudio and alsa.
Hardware works well, I tested it on my phone. Something wrong with software.

Pulseaudio constantly writes this:

Code:

W: [pulseaudio] alsa-mixer.c: Your kernel driver is broken: it reports a volume range from 0 to 0 which makes no sense.
W: [pulseaudio] alsa-mixer.c: Your kernel driver is broken: it reports a volume range from 0 to 0 which makes no sense.
E: [alsa-sink-USB Audio] alsa-sink.c: Failed to set hardware parameters: Protocol error
E: [alsa-sink-USB Audio] alsa-sink.c: Failed to set hardware parameters: Protocol error
E: [alsa-sink-USB Audio] alsa-sink.c: Failed to set hardware parameters: Protocol error
E: [alsa-sink-USB Audio] alsa-sink.c: Failed to set hardware parameters: Protocol error
E: [alsa-source-USB Audio] alsa-source.c: Failed to set hardware parameters: Protocol error
E: [alsa-source-USB Audio] alsa-source.c: Failed to set hardware parameters: Protocol error
E: [alsa-source-USB Audio] alsa-source.c: Failed to set hardware parameters: Protocol error
E: [alsa-source-USB Audio] alsa-source.c: Failed to set hardware parameters: Protocol error
E: [alsa-source-USB Audio] alsa-source.c: Failed to set hardware parameters: Protocol error
E: [alsa-sink-USB Audio] alsa-sink.c: ALSA woke us up to write new data to the device, but there was actually nothing to write.
E: [alsa-sink-USB Audio] alsa-sink.c: Most likely this is a bug in the ALSA driver 'snd_usb_audio'. Please report this issue to the ALSA developers.
E: [alsa-sink-USB Audio] alsa-sink.c: We were woken up with POLLOUT set -- however a subsequent snd_pcm_avail() returned 0 or another value < min_avail.
E: [alsa-sink-USB Audio] alsa-sink.c: Failed to set hardware parameters: Protocol error

dmesg writes this:

Code:

[ 1355.939762] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1355.947751] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1355.955759] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1355.963727] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1355.971780] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1355.979780] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1355.987722] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1355.995797] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.003714] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.011755] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.019754] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.027744] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.035760] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.043768] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.051768] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.059754] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.067771] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.075761] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.083746] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.091782] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.099745] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.107703] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.116056] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.123693] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.131815] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.140049] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.148037] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.155810] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.168116] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.176077] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.184051] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.192084] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.200084] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.208024] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.216026] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.223840] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.232072] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.239860] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.247855] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.256086] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.264061] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.272289] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.280072] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.288045] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.296031] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.304058] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.312048] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.320051] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.328072] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.336045] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.344037] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.352119] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.360040] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1
[ 1356.367716] usb 3-10: 2:1: cannot set freq 44100 to ep 0x1

Debian 9
4.9.0-6-amd64

frankbell · 06-17-2018, 08:28 PM

Help me out here. What is a HyperX Cloud 2?

dugan · 06-17-2018, 11:12 PM

Quote:

Originally Posted by frankbell

Help me out here. What is a HyperX Cloud 2?

Looks like a USB gaming headset. With headphones and a microphone.

AwesomeMachine · 06-21-2018, 01:23 AM

@OP, did you perform an upgrade recently? Perhaps you need to upgrade your driver.

bgraysea · 01-16-2020, 03:50 AM

Hi all;

Yes - HyperX Cloud is a USB headphones and microphone headset.

Was any resolution found for this issue? I am seeing the same `alsa-mixer.c: Your kernel driver is broken: it reports a volume range from 0 to 0 which makes no sense.`

And in QasHctl UI; the Headset Capture Volume has an Integer range of 0/0 - which seems like the same issue.

Thanks