device descriptor read/64, error -62

cheeseheadtotherescue · 02-17-2009, 06:51 PM

I'm working with a friend's Maxtor external HDD (specs below). One day his computer (XP Pro) didn't boot up until he tried disconnecting his HDD and upon boot up, Windows gave an error message, about "USB somethin' or other" according to my friend, and hasn't been able to get it working since. I volenteered to take a look at it on my gentoo linux box.

I was getting:

Code:

# dmesg | tail -n 16
usb 2-4: new high speed USB device using ehci_hcd and address 4
usb 2-4: configuration #1 chosen from 1 choice
Initializing USB Mass Storage driver...
scsi4 : SCSI emulation for USB Mass Storage devices
usbcore: registered new interface driver usb-storage
USB Mass Storage support registered.
usb-storage: device found at 4
usb-storage: waiting for device to settle before scanning
usb 2-4: reset high speed USB device using ehci_hcd and address 4
usb 2-4: device descriptor read/64, error -71
usb 2-4: reset high speed USB device using ehci_hcd and address 4
usb 2-4: reset high speed USB device using ehci_hcd and address 4
usb 2-4: reset high speed USB device using ehci_hcd and address 4
usb 2-4: reset high speed USB device using ehci_hcd and address 4
scsi 4:0:0:0: Device offlined - not ready after error recovery
usb-storage: device scan complete

error -71 is Protocol Error, so I recompiled my kernel to use ehci_hcd and ohci_hcd as modules so that I could run:

Code:

modprobe -r ehci_hcd

and force the use of USB 1.0 instead of 2.0

This gave me a different error:

Code:

ehci_hcd 0000:00:02.1: remove, state 1
usb usb2: USB disconnect, address 1
usb 2-4: USB disconnect, address 4
ehci_hcd 0000:00:02.1: USB bus 2 deregistered
ACPI: PCI interrupt for device 0000:00:02.1 disabled
usb 1-4: new full speed USB device using ohci_hcd and address 4
usb 1-4: configuration #1 chosen from 1 choice
scsi5 : SCSI emulation for USB Mass Storage devices
usb-storage: device found at 4
usb-storage: waiting for device to settle before scanning
usb 1-4: reset full speed USB device using ohci_hcd and address 4
usb 1-4: device descriptor read/64, error -62
usb 1-4: reset full speed USB device using ohci_hcd and address 4
usb 1-4: reset full speed USB device using ohci_hcd and address 4
usb 1-4: reset full speed USB device using ohci_hcd and address 4
usb 1-4: reset full speed USB device using ohci_hcd and address 4
scsi 5:0:0:0: Device offlined - not ready after error recovery
usb-storage: device scan complete

I've done a bit of searching and have tried the following as well without any luck:

Code:

echo Y > /sys/module/usbcore/parameters/old_scheme_first

Code:

echo N > /sys/module/usbcore/parameters/old_scheme_first

Powercycling the HDD.
Using a different known working usb cable.
A different WD HDD works with the hardware, so I know its not the usb
host hardware and/or controler.

The HDD's led is on and there doesn't seem to be any clicking sounds of death, but its probably is bad hardware on the HDD end is my best guess. I'm posting here in hopes of suggestions of how to get the data off of it in anyway or anything I can try or might have over looked.

Thanks in advance,
~Marty

Code:

# lsusb -s 1:4 -v
Bus 001 Device 004: ID 0d49:3210 Maxtor 
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               2.00
  bDeviceClass            0 (Defined at Interface level)
  bDeviceSubClass         0 
  bDeviceProtocol         0 
  bMaxPacketSize0        64
  idVendor           0x0d49 Maxtor
  idProduct          0x3210 
  bcdDevice           77.f8
  iManufacturer           1 Maxtor Corporation
  iProduct                2 Maxtor 3200
  iSerial                 3 6010100203910
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           32
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xc0
      Self Powered
    MaxPower              100mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass         8 Mass Storage
      bInterfaceSubClass      6 SCSI
      bInterfaceProtocol     80 Bulk (Zip)
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x01  EP 1 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0040  1x 64 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x82  EP 2 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0040  1x 64 bytes
        bInterval               0
Device Qualifier (for other device speed):
  bLength                10
  bDescriptorType         6
  bcdUSB               2.00
  bDeviceClass            0 (Defined at Interface level)
  bDeviceSubClass         0 
  bDeviceProtocol         0 
  bMaxPacketSize0        64
  bNumConfigurations      1
Device Status:     0x0001
  Self Powered