Hmm not sure about the software, but isn't the requirement for a dual-channel system to put DIMMS of like speeds in matching color memory banks?
I. e. on my current motherboard (ok, not a laptop, but the same principle should apply) to get dual-channel performance you need to put two DIMMS of the exact same speed in the two blue sockets (or the two orange sockets).
If you bought a DIMM that is of a varying speed from the others, and it works, it probably won't work at dual-channel rates. If it is the same speed, you'll probably need to physically place it in the correct DIMM socket (no idea how you do that with a laptop, with a desktop, put alike DIMMs in alike colored DIMM sockets)
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