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01-08-2023, 12:16 PM
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#1
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LQ Newbie
Registered: Jul 2014
Posts: 29
Rep: 
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deskjet3755 and slackware15
My deskjet3755 'prints' on my slack15 system but the results are erratic. I'm not experienced with printer software but eventually I discovered that the .run software for the printer (the driver, I guess) crashes on my system. I presume that the printer is just not going to function properly unless I can solve this problem. Any suggestions would be appreciated.
Thanks, jwc
BTW this printer does work satisfactorily with windows. The HP help people that I have encountered are not interested is solving problems involving linux.
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01-09-2023, 08:39 AM
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#2
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LQ 5k Club
Registered: Nov 2002
Location: Somewhere inside 9.9 million sq. km. Canada
Distribution: Slackware 15.0, current, slackware-arm-currnet
Posts: 6,380
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You have not given us much to go on.
What distro?
What version of HPLIP do you have installed?
How did you configure the printer?
The latest available from HP is See this link --> https://developers.hp.com/hp-linux-i...nting/gethplip
for the latest version.
HP's support for printers is very good, possibly the best available, so I would be vaer surpriesed if you can not get it working as expected.
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01-09-2023, 09:37 AM
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#3
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LQ Newbie
Registered: Jul 2014
Posts: 29
Original Poster
Rep: 
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What distro? slackware15: -- the iso file was downloaded from alien bob's website and it has been running on my pc for a week or so.
What version of HPLIP do you have installed? 3.22.10
How did you configure the printer? That's my problem. I tried to run the driver and it crashed.
HP's support for printers is very good, possibly the best available, so I would be vaer surpriesed if you can not get it working as expected.
Answer: I have used a few hp printers in the past that seemed to set up automatically. This is the first printer that I have had trouble getting to function properly. It runs under windows but I rarely use windows and getting the necessary software to run on my linux os has so far been a headache. After working with it for a while I got to the point of trying to get the '.run' software (that shows up during the hplip process, and I presume is the driver for the printer) to run but it crashes. That is the problem that I am trying to solve.
The printer is connected to the internet and it does print but getting a document from another source, such as the online newspaper does not work properly.
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01-09-2023, 09:48 AM
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#4
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LQ 5k Club
Registered: Nov 2002
Location: Somewhere inside 9.9 million sq. km. Canada
Distribution: Slackware 15.0, current, slackware-arm-currnet
Posts: 6,380
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So this is a wireless connect, is that correct? Has the printer got a wired connection?
Have you tried to configre the printer through Cups?
Can you be more specific about ".run software" I have no idea what that might be. Is this some type of installation software?
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01-09-2023, 10:52 AM
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#5
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Moderator
Registered: Aug 2002
Posts: 26,815
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I assume the run file is the hplip installation script downloaded from their website. It does not appear that hplip supports the printer but since it is an ipp everywhere printer there technically isn't a driver. The specifications indicate the printer supports pcl 3 but do not know if there is a compatible legacy color printer that uses pcl 3.
I have read that any printer that requires a ppd or special driver will eventually no longer be supported by cups. No idea if slack supports ipp everywhere.
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1 members found this post helpful.
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01-09-2023, 12:03 PM
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#6
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LQ 5k Club
Registered: Nov 2002
Location: Somewhere inside 9.9 million sq. km. Canada
Distribution: Slackware 15.0, current, slackware-arm-currnet
Posts: 6,380
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Since this is a IP only printer, find its IP address, and see if you can connect through your web browser.
The line would look like this; http://192.169.xxx.yyy/631 If it is IP only, you should get a connection. My HP connects this way, has lots of configration to available.
If you don't know the IP address of the printer, nmap can help identify it.
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1 members found this post helpful.
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