Cartridge "protection" problem with HPLJ102 printer.

Pete Snidal · 11-05-2020, 02:39 PM

I bought a HP LJM102 printer a year or two ago, and am just now starting to run out of toner. So I bought a couple of toner cartridges from Amazon, and when they arrived yesterday, I popped one in. The printer won't accept it, and consultation of the HP manual tells me I'm having a "cartridge protection" issue. (I'm reading this as "HP protection.") Connecting to the printer via Menu-Preferences-Printers shows me a printer icon with a ! on it, and of course it ignores printing commands. Re-inserting the old cartridge, after shaking of course, puts things back to normal - until I run out of toner some time soon.
But with a new cartridge, the manual gives me advice about connecting to the printer somehow via the web to disable this feature, via an HP "Embedded Web Server," but the instructions are for Windoze, and I don't seem to be able to translate them into anything useful in Linux.
Any help in disabling this so-called cartridge protection, which HP have so thoughtfully provided? (ps: I don't recall having enabled such when I started using this printer!..)
tnx in advance,
ps

michaelk · 11-05-2020, 02:51 PM

Accessing the embedded web server should be OS independent. In the URL box of your web browser of choice enter the IP address of your printer. If the IP address is unknown the simplest way to find it would be to print its test page/device configuration page. There are various ways depending on the model number. I think with your model press and hold the Resume/Cancel button on the printer control panel, and then release it when the Ready light blinks. The manual should provide the exact steps...

Once the EWS menu is displayed navigate to the cartridge protection setting and disable it. Hopefully that will be fairly easy to figure out.

rnturn · 11-05-2020, 04:24 PM

Quote:

Originally Posted by Pete Snidal

I bought a HP LJM102 printer a year or two ago, and am just now starting to run out of toner. So I bought a couple of toner cartridges from Amazon, and when they arrived yesterday, I popped one in. The printer won't accept it, and consultation of the HP manual tells me I'm having a "cartridge protection" issue. (I'm reading this as "HP protection.") Connecting to the printer via Menu-Preferences-Printers shows me a printer icon with a ! on it, and of course it ignores printing commands. Re-inserting the old cartridge, after shaking of course, puts things back to normal - until I run out of toner some time soon.

Did you order "genuine HP" toner cartridges or 3rd-party?

computersavvy · 11-06-2020, 12:37 AM

On my HP printer I have a fixed IP assigned,
All I had to do was enter that IP in my browser, then select the system tab, and the supply settings item. Then there were two settings related to locking the printer to use HP only cartridges or turning that setting off.
Cartridge Policy & Cartridge Protection.