Canon Pixma TS6350 printer issues

Lucas Malor · 10-26-2020, 05:59 AM

I have the same problem with my netbook, connected over wifi, with Lubuntu 18.04. On my PC, connected with a LAN cable, with a brand new Lubuntu 20.04, the official installer detected it without problem, and the URI is the same as reported by ferrari.

I tried to use the same URI on the netbook without success. The printer is a Canon Pixma TS6350.

ferrari · 10-26-2020, 01:10 PM

You should really start a new thread as your issue is likely unrelated to the above. Have you installed the appropriate vendor drivers for the printer concerned? A quick search of a Canon site did turn up Linux drivers (using TS6350 as model)...

https://www.canon-europe.com/support/

ferrari · 10-26-2020, 01:15 PM

Quote:

I tried to use the same URI on the netbook without success.

Can you elaborate more here? Did you try a CUPS test print? Any errors? (You can check /var/log/cups/error_log for such further diagnostic information.)

Lucas Malor · 10-31-2020, 02:49 PM

Quote:

Originally Posted by ferrari

Can you elaborate more here? Did you try a CUPS test print? Any errors? (You can check /var/log/cups/error_log for such further diagnostic information.)

Yes, it works on the PC, not on the notebook. I installed on both the cnijfilter2-5.90-1-deb Canon proprietary drivers. I also tried to connect the notebook to the router with a LAN cable, but no luck. With the USB cable it works.

The only difference I see is that on the PC I have Lubuntu 20.04 with CUPS 2.3.3, while on the notebook I have 18.04 with CUPS 2.2.7.

onebuck · 10-31-2020, 03:36 PM

Moved your post and associated posts to a new thread.
LQ Rules

Quote:

When posting in an existing thread, ensure that what you're posting is on-topic and relevant to the thread. If the content of your post will interfere with the current discussion, you should start a new thread.

ferrari · 10-31-2020, 06:58 PM

Quote:

Originally Posted by Lucas Malor

Yes, it works on the PC, not on the notebook. I installed on both the cnijfilter2-5.90-1-deb Canon proprietary drivers. I also tried to connect the notebook to the router with a LAN cable, but no luck. With the USB cable it works.

The URI will differ for USB connectivity of course. When configured as a network printer, share the output of the following command

Code:

lpstat -t

Quote:

The only difference I see is that on the PC I have Lubuntu 20.04 with CUPS 2.3.3, while on the notebook I have 18.04 with CUPS 2.2.7.

That may well be relevant here, although you'd need to check the error_log to gain more knowledge about what is failing when attempting to print. Sometimes , it is necessary to put CUPS in to debug logging mode (more verbose output) to help with the diagnostics. That can be done with

Code:

sudo cupsctl --debug-logging

The error log can contain lengthy output from previous print jobs. You can remove it (as root) and it will be recreated when CUPS is restarted. A print job can be sent, and observe messages (filter-related or errors) with something like...

Code:

egrep -iA4 "filter|error" /var/log/cups/error_log

That may illuminate where the source of the trouble is, although since you have reported that the same driver works when USB connectivity is in play, it may well be with the Canon network backend itself somehow.