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-   -   Can't use Linux on a new HP computer (https://www.linuxquestions.org/questions/linux-hardware-18/cant-use-linux-on-a-new-hp-computer-4175699738/)

LeonScoretzka 08-26-2021 10:45 AM

Can't use Linux on a new HP computer
 
I have been trying to use Linux on my new HP Pavilion TG01-2856no but just cannot. The problems I face are: black screen on live environment ISOs, kernel bugs (screenshots at https://imgur.com/a/CWlmjUV ), HP logo screen freeze, failed to post install grub, failing to boot up after installation and write cache disabled.

So far I have tried disabling secure boot and fastboot, a different USB stick, different USB ports, different ISO burning software, different distribution: Debian, Ubuntu, Pop_OS!, Manjaro, Fedora, Void, Arch, Arco and Solus.

Debian installs but doesn't boot up after that. Void Linux almost installs but freezes at post install Grub. Solus and Ubuntu are just a black screen. Fedora freezes at the HP logo screen. Pop-OS! says that the write cache is disabled. All others show me the screenshots I linked above.

captain_sensible 08-26-2021 12:06 PM

I would say normally H.p is one of the most compatible for Linux especially the printers.

I'm on a H.P laptop : product: HP Laptop 14-cm0xxx (6ZJ47EA#ABU)
vendor: HP

and have a HP Smart Tank Wireless 455 printer . I've got vanilla Arch running no problems ; previously
Slackware also no probs.

HP Pavillion is that quite an old laptop ? For getting harfdware specs "lshw" is good also "inxi"

Generally these are the glitches : Is laptop CPU 64 bit or 32 bit ? Which iso Architecture did you get 32 bit or 64 bit.

Is motherboard uefi and therefore needs a EFI partition or is it grub legacy ?



Blackscreen could be nvidia graphics problem

LeonScoretzka 08-26-2021 12:17 PM

Quote:

Originally Posted by captain_sensible (Post 6278817)
I would say normally H.p is one of the most compatible for Linux especially the printers.

I'm on a H.P laptop : product: HP Laptop 14-cm0xxx (6ZJ47EA#ABU)
vendor: HP

and have a HP Smart Tank Wireless 455 printer . I've got vanilla Arch running no problems ; previously
Slackware also no probs.

HP Pavillion is that quite an old laptop ? For getting harfdware specs "lshw" is good also "inxi"

Generally these are the glitches : Is laptop CPU 64 bit or 32 bit ? Which iso Architecture did you get 32 bit or 64 bit.

Is motherboard uefi and therefore needs a EFI partition or is it grub legacy ?

My specs are: Nvidia GeForce GTX 1650 Super, 16GB RAM, Intel core i5-11400, 512GB SSD

And I cannot access the terminal on said computer. The motherboard is UEFI and has an EFI partition.

Soadyheid 08-26-2021 12:24 PM

Quote:

HP Pavillion is that quite an old laptop ? For getting harfdware specs "lshw" is good also "inxi"
Nope! It's a current Gaming Desktop as far as I can find out. Usually supplied with Windows 10 Home 64. It doesn't say but I'd reckon the motherboard is EFI.

Might help if you can capture the boot messages and post them here in quotes ( The screen shots don't really show much/enough. Confirm it's a Gaming Desktop though.)

Oh! Welcome to LinuxQuestions by the way!

Hope that's of some use. :D

Play Bonny!

:hattip:

captain_sensible 08-26-2021 12:25 PM

nothing hitting ctrl + Alt + f6 ?for terminal

LeonScoretzka 08-26-2021 12:31 PM

Quote:

Originally Posted by captain_sensible (Post 6278825)
nothing hitting ctrl + Alt + f6 ?for terminal

I can't even get Linux to boot up.

LeonScoretzka 08-26-2021 12:41 PM

Quote:

Originally Posted by Soadyheid (Post 6278824)
Nope! It's a current Gaming Desktop as far as I can find out. Usually supplied with Windows 10 Home 64. It doesn't say but I'd reckon the motherboard is EFI.

Might help if you can capture the boot messages and post them here in quotes ( The screen shots don't really show much/enough. Confirm it's a Gaming Desktop though.)

Oh! Welcome to LinuxQuestions by the way!

Hope that's of some use. :D

Play Bonny!

:hattip:

This is the earliest image I could take after booting up: https://ibb.co/dWxbVNJ

colorpurple21859 08-26-2021 12:48 PM

Have you tried the fail safe menu entry, that usually is the work around for the black screen problem and or add nomodeset as a boot option. Are you using 32bit or 64 bit iso's and what are you using to put them onto the usb?
As for what you have already mentioned, secure boot, fast boot disable. There is also a fast boot under windows power settings advance options that may need to be disable.

LeonScoretzka 08-26-2021 12:54 PM

Quote:

Originally Posted by colorpurple21859 (Post 6278832)
Have you tried the fail safe menu entry, that usually is the work around for the black screen problem and or add nomodeset as a boot option. Are you using 32bit or 64 bit iso's and what are you using to put them onto the usb?
As for what you have already mentioned, secure boot, fast boot disable. There is also a fast boot under windows power settings advance options that may need to be disable.

I don't know anything about fail safe menu entries. If you are talking about the safe graphics then yes, I havw tried them. I haven't tried the nomodeset option yet. I use Ventoy as the ISO burner and 64 bit ISOs. I have disabled the fast boot from Windows.

colorpurple21859 08-26-2021 01:39 PM

try balenaetcher or rufus, Ventory has good reviews however on my 2 year old hp laptop ventory usually doensn't boot. I prefer rufus for it can install the iso to a usb by coping the iso to fat32 partition or by dd mode to put the iso onto a usb similar to balenaecher if the former won't boot.

LeonScoretzka 08-26-2021 02:00 PM

Quote:

Originally Posted by colorpurple21859 (Post 6278842)
try balenaetcher or rufus, Ventory has good reviews however on my 2 year old hp laptop ventory usually doensn't boot. I prefer rufus for it can install the iso to a usb by coping the iso to fat32 partition or by dd mode to put the iso onto a usb similar to balenaecher if the former won't boot.

I have tried them but didn't work

colorpurple21859 08-26-2021 03:18 PM

Quote:

different ISO burning software, different distribution:
With different distros there may be different reason why the installation doesn't work, might be better to start with the one distro you want to use and work with it.

mrmazda 08-26-2021 09:18 PM

Quote:

Originally Posted by LeonScoretzka (Post 6278822)
Nvidia GeForce GTX 1650 Super, 16GB RAM, Intel core i5-11400

These aren't very old, the CPU from Q1 2021, around 6 months. In Linux, the general rule is the hardware needs to be older than the distro release date by some non-trivial number of months, unless you are an expert and/or developer. The primary exceptions to this are rolling releases, which release daily or every few days. Most alphas and betas amount to rolling releases, but aren't normally recommended except to those already intimate with the distro.

Try a rolling release, which will have current kernel, X and firmware versions on their installation and/or live media, or a devel version of some upcoming release. Use distrowatch.com to find out which releases qualify. One rolling release I can suggest to start with, due to my familiarity with it through continually using multiple installations of it, and the character of its user base, is openSUSE Tumbleweed. Devel versions you might try if ambitious include Fedora 35, Ubuntu 21.10, Debian Bookworm/Testing/12 & Mageia Cauldron.

Debian 11 was just released this month, so may also be a good choice, and it may be only necessary to find out what's actually happened when it "doesn't boot". Are you sure? What does happen exactly when you "can't even get Linux to boot up" and tried Ctrl-Alt-F6? Likely Debian booted, if it was Bullseye/11 rather than Buster/10, but the graphics configuration needs some adjusting. Any of F2-F6 with Crtl-Alt should produce a login prompt in white text on a black screen.

LeonScoretzka 08-26-2021 10:43 PM

Quote:

Originally Posted by mrmazda (Post 6278916)
These aren't very old, the CPU from Q1 2021, around 6 months. In Linux, the general rule is the hardware needs to be older than the distro release date by some non-trivial number of months, unless you are an expert and/or developer. The primary exceptions to this are rolling releases, which release daily or every few days. Most alphas and betas amount to rolling releases, but aren't normally recommended except to those already intimate with the distro.

Try a rolling release, which will have current kernel, X and firmware versions on their installation and/or live media, or a devel version of some upcoming release. Use distrowatch.com to find out which releases qualify. One rolling release I can suggest to start with, due to my familiarity with it through continually using multiple installations of it, and the character of its user base, is openSUSE Tumbleweed. Devel versions you might try if ambitious include Fedora 35, Ubuntu 21.10, Debian Bookworm/Testing/12 & Mageia Cauldron.

Debian 11 was just released this month, so may also be a good choice, and it may be only necessary to find out what's actually happened when it "doesn't boot". Are you sure? What does happen exactly when you "can't even get Linux to boot up" and tried Ctrl-Alt-F6? Likely Debian booted, if it was Bullseye/11 rather than Buster/10, but the graphics configuration needs some adjusting. Any of F2-F6 with Crtl-Alt should produce a login prompt in white text on a black screen.

Debian did sometimes get to the tty, but after typing in my login name nothing happened. The password prompt didn't come up and trying to access any of the other ttys didn't work.

LeonScoretzka 08-27-2021 05:32 AM

I installed Debian again but now it gets stuck at Network Time Synchronization


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